My flat was on the market with another agent in Beckenham for some time and the feedback and advice was patchy and sporadic. The sales team felt very young and inexperienced.
I knew AH had sold a flat in the same block so at least were aware of the property and style of conversion.
Despite having a far from straightforward or swift sale due to issues relating to the purchaser, lawyers and freeholder the AH team, especially Jackie, was supportive throughout.
I felt I was a real person and not just a sales target or figure. The communication and updates from Jackie made a difference together with her obvious experience and the fact that she genuinely cared.