100% sales valuation accuracy
100% sales fee satisfaction
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Nov 16,2018
Nov 16,2018
0
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We rented a flat through them on Jan. 2017. Back in the time, we need to move in in a very short time and was really close to Christmas season. The sale is very enthusiastic to helped us settle down even there was few issues in the property. However, after we moved in, the property management team is really lousy service. No matter what kinds of problem in the house. They would replied email very quick but proceed the repair very slow. We have sinking floorboard, jammed kitchen door, hole on the walls still waiting for repair which has been flagged twice in many occasions by written or face to face inspection.
After we pursuded them for disrepair, they notified us the landolord is going to put the property for sell and gave us Section 21 eviction notice. We had no choose to look for somewhere else. However during the last month of our staying, the estate agent invited people for viewing(surprisely it's for rental service instead of sell as they notified us. ) without fixing the problems in the house. I would warn everyone who need their service please be aware that their misconducted wording, passive after sales management.
After we pursuded them for disrepair, they notified us the landolord is going to put the property for sell and gave us Section 21 eviction notice. We had no choose to look for somewhere else. However during the last month of our staying, the estate agent invited people for viewing(surprisely it's for rental service instead of sell as they notified us. ) without fixing the problems in the house. I would warn everyone who need their service please be aware that their misconducted wording, passive after sales management.
Comment on agent fees
Charge £200 for renew exactly the same contract. If you want their helps to rent new property they would charge you again the referencing fee even you just renew the contract with them 6 months ago.
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Latest Reviews
5th Sep 2019
reviewed by 'Georgia'
16th Nov 2018
reviewed by 'Chiachi'
17th Nov 2016
reviewed by 'Mary'
15th Mar 2016
reviewed by 'Gareth'
Opening Hours
Address
Gareth James Property
181 Queens Road
Peckham,London
Greater London
SE15 2ND
02076352070
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £295,000 | £415,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 3 | 3 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- SE15
- SE4
- SE14
- SE1
- SE5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Sep 05,2019
Sep 05,2019
1
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BEWARE - Don't make the same mistake we did renting through this company. Only out to make as much money from you as possible!
There is a reason, Gareth James prioritise being a 'student housing' client basis. Its because they're able to get away with ...
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Sep 09, 2019
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Hello Georgia.
Firstly, thank you for your email – we appreciate all feedback – and it’s great to hear that you are happy in your new home. However, we are very disappointed and surprised by your review as we are focused on delivering an excellent service to all our tenants and landlords, reflected In our 8.9 Trustpilot score and British Property Gold Award.
We would very much welcome the opportunity to discuss what we didn’t get right for you. Unfortunately the link you sent ...
Nov 16,2018
Nov 16,2018
0
people found
this helpful
this helpful
We rented a flat through them on Jan. 2017. Back in the time, we need to move in in a very short time and was really close to Christmas season. The sale is very enthusiastic to helped us settle down even there was few issues in ...
read full review
read full review
Comment on agent fees
Charge £200 for renew exactly the same contract. If you want their helps to rent new property they would charge you again the referencing fee even you just renew the contract with them 6 months ago.
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Nov 21, 2018
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Hello Chiachi Lai.
Thank you for providing a review of tenancy that Gareth James arranged between you and the Landlord of the rental property.
Firstly, may I say how surprised and sorry I am that you feel your experience with our Property Management team wasn't as positive as expected. I have reviewed the points you have made with the Property Management team and we are all concerned that we didn't articulate to you, as clearly as we might have done, what our remit and our ability to ex ...
Mar 07,2018
Mar 07,2018
0
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Lucretia was very helpful from start to finish and made our move-in the smoothest transition we have ever experienced in our years of renting....
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Nov 17,2016
Nov 17,2016
1
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Worst agency I have ever dealt with. The agency increased the rent on the day of moving in without prior agreement. I would not recommend to use....
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Comment on agent fees
Extortionate fees. Theres no constant for what they charge.
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Mar 15,2016
Mar 15,2016
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Everyone at Gareth James Property are very friendly, helpful and professional. I dealt with a number of staff who all new and could help with information on my properties to rent. It's great to be able to use a local independent agent and have a ...
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Comment on agent fees
The fees were reasonable
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Mar 07,2016
Mar 07,2016
0
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Helpful throughout, happy to answer any questions and sent all necessary information promptly.
Really happy with my flat and the service provided....
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Feb 16,2016
Feb 16,2016
0
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Everyone at Gareth James Property was friendly, helpful and professional at all times and kept me informed and updated on a regular basis. A minor problem that was noticed was brought to my attention immediately and helpful advice provided. All in all an excellent service. ...
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Comment on agent fees
The fees were reasonable.
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Feb 16,2016
Feb 16,2016
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Throughout the transaction Mark Kuch always communicated with me effectively and kept me informed of each stage of the transaction, either by phone, or email. Mark was professional and polite in all his dealings with me and highly knowledgeable about his profession. The transaction went ...
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Comment on agent fees
Good-reasonable
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Feb 12,2016
Feb 12,2016
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I was very happy with Mark's attitude and help. He made the whole process very smooth. And his comunication was excellent....
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Comment on agent fees
Very happy
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Feb 10,2016
Feb 10,2016
0
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Had a very pleasant first time experience with Gareth James. Extremely professional,dedicated and most helpful at every level. Wishing Gareth James all the very best....
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Comment on agent fees
Good.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:26 PM 26/09/2018 by Zohra Huda
Thank you for providing a review of tenancy that Gareth James arranged between you and the Landlord of the rental property.
Firstly, may I say how surprised and sorry I am that you feel your experience with our Property Management team wasn't as positive as expected. I have reviewed the points you have made with the Property Management team and we are all concerned that we didn't articulate to you, as clearly as we might have done, what our remit and our ability to expedite issue resolution is, as a Letting Agent (as opposed to the Landlord) and what we can actually do on your behalf, as Tenants.
If we failed to make this clear at the beginning of and during the tenancy, I can only apologise. Feedback like yours is always massively appreciated as it makes us even more mindful of a tenant's expectations. I'm more than happy to give you a call at a convenient time to discuss the points you raised in more detail and answer any questions you may have. It might also be something that would be helpful to you, particularly if you rent again in the future.
Many thanks, Zohra Huda – Marketing, Gareth James Property