Sep 10,2012
By: 'Mr and Mrs Marshall'
Sep 10,2012
10 people found
this helpful
Twice our property was \'apparently\' sold by Central and at the same point (when a survey was required), We sat and waited for weeks for the prospective buyer\'s surveyor to carryout the survey. We then pressed Central as to why it took so long, without getting any satisfactory answer we were then told " the buyer had pulled out of the sale". This happened twice in an identical way. So beware of this kind of practice - it could happen to YOU. We were then told that "we were a very demanding customer". It appears this is Central\'s only answer to direct and pertinent questions. We then withdrew our property from Central\'s agency. But it hasn\'t ended there! They have NOW put up a Sold sign without our consent and even though they are no longer agents for our property. This was found when our now agent - Spencer\'s went to conduct an Open Day last Saturday 8th September 2012. You have to wonder if Central use this practice to appear as selling more properties than they really have, and to gain any advantage to having Sold signs displayed in abundance. This is an appalling practice and we will be making a very, very strong complaint in any way we can going forward. It is clear that Central are trying to gain any marketing advantage they can through any means they consider game!

Please be wary of Central. They will tell you anything to get themselves out of a hole it seems.
(We have had to tick the Prospective customer (sales) box and we felt offended to have to tick that Central sold a property for us, when they HAVE NOT - TWICE1 - you can imagine why, reading this account of our experiences with them).

We very strongly recommend that anyone reading this will stay well clear of Central - they have misled us and prevaricated for months. Richard Mayer said when taking on our property to market "we will sell your property within the month". There was the warning signal - no agent can promise that kind of statement.

We have a catalogue of bad practices and some 700 emails that show how difficult it was to get any info out of Central during the time they were supposed to be marketing our property. In our opinion some professional body needs to check out Central\'s business practices from within the organisation and interview many customers who have signed-up to have their properties marketed by Central. It may create a pattern of misconduct that can be easily identified.
What agent could do to change your mind?
Been honest. Not used underhand practices to gain increased visibility for their business.
Attached Files
Was this helpful? Yes
By: Richard Maher
Sep 11, 2012
Thank you for your comments.

The sold board is for the ground floor flat, this we sold within a week for the vendor and was previously marketed by another agent for eight weeks with no success.

We advised you what needed to be done in regards to your lease in order to sell the property, advice that you chose not to take which is probably the reason as to why both purchasers withdrew.

We are not responsible if a buyer changes their mind when buying a property, this unfortunately is the one thing that we can not check into.

Providing that we have free access to the property without tenants giving us set times for viewings, we can normally sell a property of your type within a month. This may be the reason that this was the only flat available in the Lloyd Park area that is still for sale, the rest we have sold.

Unfortunately you have extremely high expectations of what can be achieved by an agent, expectations that are unrealistic and this is probably the reason that the property remains for sale.

As you can see from the previous reviews of the last few months, we rarely get complaints from vendors and would certainly not mislead a vendor in any circumstance.

I'm sorry if you feel that the above comments are a little harsh but I feel that your review is unfair and recommend that you take the matter further with the OFT and NEAE if you feel that your review is justified.

We are happy to discuss any complaint if you wish to contact us directly.

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Central Estate Agents (Walthamstow)

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E17 3AP

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