Twice our property was \'apparently\' sold by Central and at the same point (when a survey was required), We sat and waited for weeks for the prospective buyer\'s surveyor to carryout the survey. We then pressed Central as to why it took so long, without getting any satisfactory answer we were then told " the buyer had pulled out of the sale". This happened twice in an identical way. So beware of this kind of practice - it could happen to YOU. We were then told that "we were a very demanding customer". It appears this is Central\'s only answer to direct and pertinent questions. We then withdrew our property from Central\'s agency. But it hasn\'t ended there! They have NOW put up a Sold sign without our consent and even though they are no longer agents for our property. This was found when our now agent - Spencer\'s went to conduct an Open Day last Saturday 8th September 2012. You have to wonder if Central use this practice to appear as selling more properties than they really have, and to gain any advantage to having Sold signs displayed in abundance. This is an appalling practice and we will be making a very, very strong complaint in any way we can going forward. It is clear that Central are trying to gain any marketing advantage they can through any means they consider game!
Please be wary of Central. They will tell you anything to get themselves out of a hole it seems.
(We have had to tick the Prospective customer (sales) box and we felt offended to have to tick that Central sold a property for us, when they HAVE NOT - TWICE1 - you can imagine why, reading this account of our experiences with them).
We very strongly recommend that anyone reading this will stay well clear of Central - they have misled us and prevaricated for months. Richard Mayer said when taking on our property to market "we will sell your property within the month". There was the warning signal - no agent can promise that kind of statement.
We have a catalogue of bad practices and some 700 emails that show how difficult it was to get any info out of Central during the time they were supposed to be marketing our property. In our opinion some professional body needs to check out Central\'s business practices from within the organisation and interview many customers who have signed-up to have their properties marketed by Central. It may create a pattern of misconduct that can be easily identified.
What agent could do to change your mind?
Been honest. Not used underhand practices to gain increased visibility for their business.