Sep 10,2012
By: 'Disgusted & appalled'
Sep 10,2012
7 people found
this helpful
Thieving, ignorant, unhelpful & deceptive. Do NOT go through this company.

Quite frankly, I don\'t even know where to begin.

House issues:

-Broken boiler
-Broken furniture
-Insecure front door
-Broken windows
-Broken smoke alarm
-Only 1 smoke alarm (2 legally required)

Issues resolved - 1 (smoke alarms were fitted 6 months after moving in)

First off, these people are clearly all about appearances & talk.
When being shown round prospective student lets, Chris Sheen was polite, friendly & made myself & my two other house mates feel comfortable about finding somewhere to rent for our last student year.
Oh how my opinion of this man changed.
He took us round houses & knew all the names of the tenants (probably had a quick glimpse of his notes) &, as any estate agent would, pointed out the positives, embellished the property & made empty promises.
The property we chose was a 3 bedroom house, nothing special but seemed nice enough although there were patches of mould in the bathroom and in a few other places in the house along with broken furniture & other issues. When he saw us catch onto this & sense our uncertainty, Chris quickly prompted us that this will 100% be taken care of & will be written into our contract. Of course, when we came to move in, the problems were still there.
However, before we were allowed to be handed the keys we were asked to sign a copy of the inventory which should not be done until the tenants have viewed the property. We know this now, but at the time three young excited students, with no experience of dealing with manipulative estate agents, we didn\'t know any better & signed it anxious to move into our home for the next 10 months. Biggest mistake we could have made as this has now come back to haunt us. We moved out in June 2012 & still do not have our deposit back. It is now mid September 2012.
This is apparently due to the inventory being a lot different to the present state of the house & to our pictures of the property when we moved in. When we first moved in, there was dirt & mould everywhere. The kitchen surfaces had what only can be described as grime on them, mould in the cupboards & a broken pipe under the sink. The bathroom too was severely covered in mould & the tiles & bath were surrounded by black grime. The upstairs wardrobe doors were as hazard as they were broken & just fell of their rails. One of the upstairs mattresses was heavily stained by what I can only describe as blood. The downstairs bedroom furniture was broken & again, covered in mould. To be quite honest it was disgusting & looked like it hadn\'t been touched in months. Of course we were assured it had been cleaned to the highest professional standard - yeah right. The cleaners were called over & began to remove the mould. However they were almost more unpleasant and rude than the Tenant Network staff turned out to be & you could hardly deem them as being \'professional\'.
The front door of the property was unsecure & broken. The door had been locked, the key was still in it & yet it could still be unlocked & opened from the outside?! Anyone would know this is not right. However Tenant Network simply said all modern doors operate in this way now - what a load of s#%t. Throughout the year we were visited on numerous occasions by mice and rats. Yes, RATS. & Tenant Network, the fantastic company that they are, did absolutely nothing to help. It wasn\'t until we involved the environmental health & weeks of constant phone calls from us for them to actually act on the situation. The list could go on with the amount of problems.
When it came to other students looking round our house for the next year, we didn\'t beat around the bush about the property having no issues - we didn\'t want anyone having to go through what we did. When asked if the property had problems, we told the truth. When Chris Sheen heard of this, he bribed my housemate saying if we stop & simply say the house is nice, he\'ll buy us a bottle of wine. Firstly, bribery? Really? & secondly no, we didn\'t see the mythical wine!
It is now 10th September 2012, over a year since we first moved in & over 2 months since we moved out and we still do not have our deposit of £300 each back. According to Richard Smilie, they intend on keeping £80 from each deposit as the house was left in a state & needs to be cleaned. Again, what a load of f#%king s#%t. A light clean perhaps, but that house was SO MUCH cleaner when we left than it was when we moved in.

You have been warned. Do not fall for their game.
What agent could do to change your mind?
The agent could give us ‚£1,000,000 each to change our minds. I, however, would still not go with them. Ever.
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Was this helpful? Yes
By: Tenant Network
Jan 28, 2013
We have an internal complaints procedure and follow The Property Ombudsman code of conduct. We take customer service very seriously and would like to resolve this matter in a professional manner. Please send an email to listing your full name, the full address of the property you rented and the dates of your tenancy and we will be in touch to address any issues you may have.

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