In brief, they took a huge proportion of our deposit to clean the flat after we left it spotless and it was in a disgusting state when we moved in...over £200 worth of charges and couldn\'t explain what they were for. Extremely rude staff whenever you call them, but only after you agree to move in and have paid up. Would definitely advise anyone against letting from them, even if you are in love with the place, as it is just not worth the hassle involved.
What agent could do to change your mind?
More helpful staff and fair cleaning charges please.