Sep 09,2012
Minithumbdown
Dianne Clark
By:
Sep 09,2012
2 people found
this helpful
We rented a place via home leasing and they told us, after moving in and when we had given a list of issues, that they were there purely for the landlord and not the tenants. They were extremely unprofessional and and made us feel like criminals even though we are a professional couple with a new born baby and treated the place like our home for three years (despite the damp collapsing walls and a cupboard falling on my head). Any building issues were dealt with directly with the landlord (which makes you wonder what they were there for). We always paid our rent on time but changed our bank details part way through the lease (all notified etc) but they did not update their system and so we received threatening letters to us and our guarantors due to their clerical errors.

On leaving we were ignored only to find that they don\'t inspect properties until you have returned the keys, giving you no chance to rectify any potential issues. They speak to you as though they have already made their mind up that they are going to take some of your deposit back for things they will find wrong.

Our property was damp effected and when we complained they said they don\'t deal with building maintenance - hence the only look out for the landlord comment.

We had the property professionally cleaned so that it was in better condition than when we arrived.... lets see if we get our deposit back.
What agent could do to change your mind?
We rented a place via home leasing and they told us, after moving in and when we had given a list of issues, that they were there purely for the landlord and not the tenants. They were extremely unprofessional and and made us feel like criminals even though we are a professional couple with a new born baby and treated the place like our home for three years (despite the damp collapsing walls and a cupboard falling on my head). Any building issues were dealt with directly with the landlord (which makes you wonder what they were there for). We always paid our rent on time but changed our bank details part way through the lease (all notified etc) but they did not update their system and so we received threatening letters to us and our guarantors due to their clerical errors. On leaving we were ignored only to find that they don\'t inspect properties until you have returned the keys, giving you no chance to rectify any potential issues. They speak to you as though they have already made their mind up that they are going to take some of your deposit back for things they will find wrong. Our property was damp effected and when we complained they said they don\'t deal with building maintenance - hence the only look out for the landlord comment. We had the property professionally cleaned so that it was in better condition than when we arrived.... lets see if we get our deposit back.
Attached Files
Was this helpful? Yes

Find the Best Agent to
Buy, Sell or Rent Property




Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.



(optional) upload photographs,images,youtube video or .pdf files to support your review



Home Leasing Ltd

64 Queens Road Brighton
Brighton and Hove
BN13XA

Opening hours