Sep 09,2012
By: 'bramhall castle estates rubbish'
Sep 09,2012
2 people found
this helpful
me and my girlfriend where looking for a first property to rent and a castle estate property looked appealing. we where told we could move in mid December this turned out to be a lie and we ended up moving in on the 19 of January. the car park at the flats has alot of rubbish dumped at the back of it, after complaining numerous times they attempted to tidy this but it still looks like a rubbish dump. we where told when we moved in that pets where allowed yet when we emailed them regarding a deposit for a cat they said that the landlord will not allow pets and threatened to evict us if we where to keep one. also the fire alarm was set off at 1 in the morning and it was a false call we rang castle estates ( Nicola ) to find out the code to turn off the alarms and she replied "this is not our problem" after waiting with all the residents of this block of flats for over an hour emergency services had to be called to turn it off, as a result of the alarms going off for over an hour all the alarms battery\'s are going flat and beeping every 30 seconds we emailed castle estates about this and they said someone would come and change the battery\'s in them all the next day 2 months later and still not fixed. also the flat we are in was falsely advertised as it had our neibours bathroom as a picture of ours on the website. this company is appauling we have also been told that before they took over this property about 3 other flats had pets. basicly i think they stopped us having a cat so if we got one they would say we breeched our contract and take our deposit.
Was this helpful? Yes
By: Lynn Wood
Feb 27, 2013
“In response to the above we are sure that any landlord or letting agent reading the tenant’s comments will appreciate that there are two sides to every story. We are not prepared to comment any further other than to state that the aforementioned member of staff does not receive emergency calls from tenants”

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Castle Estates

The Smithy Bramhall, Stockport

0161 4407444, 07765 241240

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