i would avoid renting any property with Hall and Benson.i have rented with quite a few different agents and never had such bad service as i have with H&B.
Any repairs you want doing will take them as long as possible to do.I have had many repairs for the property i rent as the house seems to have had every poss problem going! leaks and plumbing prob in every room of the house!
I have a plumbing ptoblem at the moment which i have reported endless times,eventually after calling the repairs line and it conveniently being left on answer phone,they will get back to you,3/3 weeks after you have reported the repair.
I have r\\w sewage smells in my bathroom that exudes round all the bedrooms,in warm weather this is even more unbearable,i have been advised will deal with this asap.... I am still waitng.
In the meantime i am having to deal with this unbearable smell every day,which i am sure is a health hazard.
Avoid this agent at all costs,they put off any repair you need for as long as possible,but expect you to pay your rent on time etc and stick to your side of the tenancy.