“Appalling service levels from the property management team...”
1 Star Review
Nov 07,2018
By:
'Mrs'
Nov 07,2018
Branch: London, 843 Fulham Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: W14
Branch: London, 843 Fulham Road
Lettings (as a Landlord)
Postcode: W14
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I am a landlord who has used the services of Portico (Edmund Cude / Coutts de Lisle previously) to rent out my flat for many years. The service from the property management team was pretty good previously, but has deteriorated rapidly over the last 12 months. Now I am lucky to receive a response to emails, and when I do I rarely get an answer to my questions and have to waste lots of time following up on issues. Escalation of issues to the senior management team of the company have likewise resulted in no response. The current service levels really are appalling, I would not recommend this company to anyone in its current state.
Comment on agent fees
I'm not sure exactly what I'm paying them for currently. After taking the (substantial) fee for arranging the most recent tenancy they disappeared!
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