“If I could give them 0/5 stars, I would...”
1 Star Review
Nov 06,2018
By:
'Jasmine'
Nov 06,2018
Branch: Brighton, 74 Lewes Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: BN2
Branch: Brighton, 74 Lewes Road
Lettings (as a Tenant)
Postcode: BN2
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When I begun writing this review, I attempted to think of something good to open with - you know, two stars and a wish and all that - but I failed.
There is literally nothing good to say about this agency, if I could give them 0/5 stars I would.
They ignore repairs, don't take concerns seriously (for example, RATS).
They don't answer telephone calls or emails, they'd prefer to just ignore you. Oh and when they do answer, their incompetencies and their unfavourable attitude will result in your repairs/queries/concerns being ignored.
As a house, we paid a total of £44, 000 in rent for the year, plus £1400 in 'agency fees' AND THEN, they have the audacity to propose a deduction of £800 from our deposit - one of the MANY charges included an 'eventual repaint of the property' - as if the £44, 000 we paid to reside in the house didn't contribute enough towards this?
Literally (!!!!) what we paid in rent could've paid someone to re-paint the ENTIRE house at least 44x over?
Don't bother cleaning your house when you move out - they'll charge you £350 for cleaning, regardless of your efforts (which they will book 'well in advance of the tenancy end date' - this by the way is a direct quote from one of the members of staff).
My favourite charge on our deposits deduction list was '£120 for a missing bed base' that they LITERALLY COLLECTED FROM OUR HOUSE !!!!!!!! Hilariously embarrassing for a business' reputation, yet humility does not appear to affect them?
They're so incompetent they will charge you for damages to the house that have been logged before you've moved in?? I beg you, check and double check anything you are being charged for - they'll take any money off you they can.
As a plea to any landlords out there, do not give the responsibility of your property to this agency, PLEASE choose literally anyone else.
And as a plea to my fellow students out there, don't be poor (because living in Brighton this is an inevitable) AND miserable for an entire year with this agency, find another.
FYI, there's lots of uni housing on the private sector which removes ANY agency as a middle man, if this fails, go with Brand Vaughan (who I am with this year, and are proving to be far better) or literally ANY other agency.
I know this is not just a reflection of my own personal experience, the rest of BAA Agency's reviews reflect my concerns similarly.
Anyway, have a nice day.
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