0% lettings valuation accuracy
33% lettings fee satisfaction
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2024
allAgents People Awards
Nov 06,2018
Nov 06,2018
2
people found
this helpful
this helpful
So disappointed with this agency, what a bunch of unprofessional, ignorant people. They are not answering their emails, only being cooperative and helpful when they need something from you but forget about you the first second when they got what they were after.
I had to chase so many times in the past few months about different things nobody would even believe me! We've been renting through them for quite a while, never much interaction except for extending the contracts so not really sure why the landlord was paying them as we were speaking with him directly all the time anyway.
It's been 3 weeks now since we moved out and nobody said a word to us about the deposit although we chased quite a few times, asking for more detail.
I had to investigate and find the responsible person in the agency who like everyone else in Beckenham branch is very ignorant, not replying to most of my emails and having a 'you again' attitude every time I call for an update. We had to call and ask for a check out report and even after this was promised to us, email and chase again to get it. Today they told me they have lost the check in report (!!!!!) and have to ask the company who's done the survey for an additional copy so we'll have to wait for that as well.
I am shocked how with all this incompetence they are still able to get the clients. Definitely avoid if you can!
I had to chase so many times in the past few months about different things nobody would even believe me! We've been renting through them for quite a while, never much interaction except for extending the contracts so not really sure why the landlord was paying them as we were speaking with him directly all the time anyway.
It's been 3 weeks now since we moved out and nobody said a word to us about the deposit although we chased quite a few times, asking for more detail.
I had to investigate and find the responsible person in the agency who like everyone else in Beckenham branch is very ignorant, not replying to most of my emails and having a 'you again' attitude every time I call for an update. We had to call and ask for a check out report and even after this was promised to us, email and chase again to get it. Today they told me they have lost the check in report (!!!!!) and have to ask the company who's done the survey for an additional copy so we'll have to wait for that as well.
I am shocked how with all this incompetence they are still able to get the clients. Definitely avoid if you can!
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Latest Reviews
10th Feb 2022
reviewed by 'Nat'
22nd Mar 2020
reviewed by 'Brown'
19th Aug 2019
reviewed by 'Alex'
11th Mar 2019
reviewed by 'Helen'
Opening Hours
Address
Sinclair Hammelton
22 High Street
Beckenham
Kent
BR3 1AY
020 8663 9000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 33% | £1,300 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 1 | 0 | 1 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Feb 10,2022
Feb 10,2022
0
people found
this helpful
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Nish was awesome, always attentive and on the case when it came to my purchase. I would thorougly recommend her....
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Feb 10, 2022
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Thanks Nat glad to be of service ...
Mar 22,2020
Mar 22,2020
0
people found
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Sinclair Hammelton dealt with the sale of a flat in a very professional and friendly manner, went the extra mile in fact. Maurice and Nishalea in particular were amazing. I would recommend them, they are friendly and approachable and the valuation turned out to be ...
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Aug 19,2019
Aug 19,2019
1
people found
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I do not recommend them.
It took them 7 months to fix a shower door. Head of property management assured me that she will personally take care of the maintenance issues. Then she never replied to emails or answered phone calls....
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Aug 24, 2019
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Landlords and tenants, stay away!!!
I’ve been ignored and lied to on so many different occasions now it’s become laughable. The lettings team are useless. Maizie, Sam and Louise in particular have been awful to deal with and Vicky’s unprofessionalism over the past month is astounding - I wouldn’t wish my worst enemy to have to deal with any of you.
The fact of the matter is that they do not care. ...
Mar 11,2019
Mar 11,2019
1
people found
this helpful
this helpful
This has to be the most unprofessional lettings agent I have ever had the misfortune to deal with. My 96 year old mother, who has dementia and is registered blind, was left without of freezer for two months and the old freezer which had been taken ...
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Nov 06,2018
Nov 06,2018
2
people found
this helpful
this helpful
So disappointed with this agency, what a bunch of unprofessional, ignorant people. They are not answering their emails, only being cooperative and helpful when they need something from you but forget about you the first second when they got what they were after.
I had ...
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Aug 19, 2019
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I had a similar experience with these people at check out- after 10 days they said the only got the check out. But someone moved in the property the next day we moved out. And then they went quiet asking me not to chase them as they will get back to me when they have an update regarding the deposit. Avoid them.
As you said they are being nice if they need something from you other wise they just move papers from one desk to another ...
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As you said they are being nice if they need something from you other wise they just move papers from one desk to another