“Leaders in lies and incompetence...”
1 Star Review
Oct 26,2018
By:
'Live'
Oct 26,2018
Branch: Southampton, Unit 8,The Blake Building Ocean Way, Ocean Village
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SO14
Branch: Southampton, Unit 8,The Blake Building Ocean Way, Ocean Village
Lettings (as a Tenant)
Postcode: SO14
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people found
this helpful
From the second they took over £7000 off me, Leaders offered the worst customer service (if you can call it that), I ever received.
Always excuses for not replying to emails, taking ages to fix things that had been agreed to be fixed, repeatedly messing up the contract with no apology, giving incorrect information that would result in us paying thousands of pounds extra.
Despite doing everything asked of us on time, we still had to chase them for the deposit before finally receiving it (with unfair deductions) 30 days after returning the keys and not owing them any money.
They then finished as they began, trying to find one final way to steal money from the customer.
They wrongly put the move out date as later, so I get the new tenant's electricity bill!
Comment on agent fees
Very high, but if the service was remotely good I would understand paying it.
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