0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
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2024
allAgents People Awards
Nov 05,2018
Nov 05,2018
1
people found
this helpful
this helpful
This company caused us to go into arrears. YES, the company! They informed us that we were in credit on our acccount so didn't need to pay for the July 2018 rent payment of £750.00. We used that money to visit family in Kent for a weekend (we live in Cornwall). We then receive an arrears letter in August 2018!! Yep! they had made an almighty mistake in their accounts. After a great deal of very poor communication on their part and the monthly arrears letters, even one threatening court action. We had no option to raise a formal complaint.
We ended up having to accept a goodwill gesture of £150 and waive of the £35.00 arrears letters fee! Due to poor health, we couldn't fight on any further. Twenty years younger would have taken it all the way to the ombudsman. will never rent a property managed by this bunch again and have recommended our landlady change to a better agent or deal directly with us.
We ended up having to accept a goodwill gesture of £150 and waive of the £35.00 arrears letters fee! Due to poor health, we couldn't fight on any further. Twenty years younger would have taken it all the way to the ombudsman. will never rent a property managed by this bunch again and have recommended our landlady change to a better agent or deal directly with us.
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Latest Reviews
5th Nov 2018
reviewed by 'Alan'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £750 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Nov 05,2018
Nov 05,2018
1
people found
this helpful
this helpful
This company caused us to go into arrears. YES, the company! They informed us that we were in credit on our acccount so didn't need to pay for the July 2018 rent payment of £750.00. We used that money to visit family in Kent for a weekend (...
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Aug 19,2016
Aug 19,2016
4
people found
this helpful
this helpful
Unprofessional conduct by the branch staff, in relation to a letting service. Staff created 3 different tenancies for one property, told the prospective tenants to attend property the meet the landlord however failed to notify the landlord to this effect and tenants were left wailing at ...
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Comment on agent fees
Very poor service
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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