Sep 07,2012
By: 'HSS'
Sep 07,2012
8 people found
this helpful
The service at Spencers was always very friendly, with someone offering to help as soon as you walked in. We were able to find a property in one day and get the paperwork under way. In the weeks leading up to moving in we were able to easily contact Spencers regarding any issues and they kept us updated about most developments. However, there were a few problems with the admin process. There was some confusion as to whether certain documents had been received and some last minute and avoidable stress regarding the potential moving in date and getting everything signed on time. However, although the process could have been improved with some more organisation on Spencers\' part, the service was still friendly and it all came together by the time the tenancy began.
Was this helpful? Yes
By: Keith Cross
Sep 07, 2012
Dear HSS

Many thanks for leaving your review.

I am delighted Jason, at our Bethnal Green Office, was successfully able to find you a suitable property.

I am also pleased you found us friendly and easily contactable.

I have taken your comment on board with regard to the admin process and will certainly take a look at trying to improve this further.

As you are no doubt aware, Spencers are thorough with all statutory safety tests before any of our tenants take occupation and this can sometimes cause one or two minor delays.

In the meantime, here’s wishing you much happiness in your new home.

Kind Regards

Keith Q Cross
Operations Director
Spencers Property Services

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