Purple Frog Property Ltd
Clifton, Bristol, BS8
1/5, 8 reviews
0% recommended
33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction



Property Features


“UNACCEPTABLE...”

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Nov 02,2018
Minithumbdown
By: 'G'
Nov 02,2018
0 people found
this helpful
when we check out they try to find way how to take money from our deposit. They finally charged us 230 pounds just for cleaning!

UNACCEPTABLE
Was this helpful? Yes
By: James Mason
Nov 02, 2018
Dear G

Sorry to hear you are disappointed by our deposits process.

Before the end of their tenancies, we give tenants lots of information about how to avoid unnecessary charges. We also give out free cleaning materials.

Tenants are also asked to accompany staff on a final check out. This gives you an opportunity to do any last minute fixes. (Our staff also bring cleaning products with them to these inspections.)

Unfortunately, some tenancies do require additional cleaning. The deductions from your deposit are used to pay for this cleaning.

Once you have received your deposit statement, you are also welcome to dispute any of the deductions that you think have been added in error.

You will find more information about how we try to make the whole process as fair as possible, here: https://www.purplefrogproperty.com/blog/make-deposits-fair/.

This includes information about how to dispute any charges you think have been made in error.

I hope this helps and explains further why and how deductions are taken from some deposits.

If you would like more information, please feel free to email me at [email protected]. Please note that I do not work for the deposits team so cannot give you information about the details of a dispute.

I look forward to hearing from you.

James Mason

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Opening Hours
Address

Purple Frog Property Ltd
134 Whiteladies Road
Clifton,Bristol
Avon
BS8 2RS
0117 370 3330

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 33% £0 £0
Lettings 0% 25% £520 £650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 8 0 0 0 0 0 0
Areas covered
  • BS8
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“One of the worst agents i've dealt with...”

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Sep 30,2021
Minithumbdown
By: 'Tyler IVes'
Sep 30,2021
0 people found
this helpful
One of the worst agents i've dealt with I have rented many times from verious agencies in the last 10 years, and purple frog have been by far the worst of the bunch. Deposits are entirely unsafe with these people, you will not recieved the whole ...
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“Purple Frog is a gaggle of money-grabbers and......”

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Jul 05,2021
Minithumbdown
By: 'E'
Jul 05,2021
1 people found
this helpful
Purple Frog is a gaggle of money-grabbers and swindlers who wouldn't know a breach of contract if it knocked over their fence and then their letting agency didn't fix it for 6+ months. In fact, as of time of writing it still isn't fixed. When we ...
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“the property is a nightmareno hot water bro......”

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Sep 02,2020
Minithumbdown
By: 'Chi'
Sep 02,2020
1 people found
this helpful
the property is a nightmare no hot water broken washing machine broken kitchen table ( no one fix it for 4 months) and the staffs are terrible as well I have paid the full rent already and they suddenly increased the price and ask me for more ...
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“Students be warned of this agency!...”

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Aug 12,2020
Minithumbdown
By: 'Emma'
Aug 12,2020
3 people found
this helpful
Students be warned of this agency! Nothing is ever simple with Purple Frog. In fact, every time I contacted them (even for something considered simple) problems arose due to the staff not being responsive or not bothering to sort things out properly. The communication across ...
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“Absolutely awful...”

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Mar 30,2020
Minithumbdown
By: 'Megan'
Mar 30,2020
0 people found
this helpful
I am extremely disappointed with purple frog as a company. My problem I had with them started in July when I realised I wasn’t going to be a student any longer. After contacting Bristol council they informed me that it was up to purple ...
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“UNACCEPTABLE...”

Share on :
Nov 02,2018
Minithumbdown
By: 'G'
Nov 02,2018
0 people found
this helpful
when we check out they try to find way how to take money from our deposit. They finally charged us 230 pounds just for cleaning! UNACCEPTABLE...
read full review
Was this helpful? Yes
By: James Mason
Nov 02, 2018
View all comments (1)
Dear G Sorry to hear you are disappointed by our deposits process. Before the end of their tenancies, we give tenants lots of information about how to avoid unnecessary charges. We also give out free cleaning materials. Tenants are also asked to accompany staff on a final check out. This gives you an opportunity to do any last minute fixes. (Our staff also bring cleaning products with them to these inspections.) Unfortunately, some tenancies do require additional cleaning. The dedu ...

“Hands down one of the most frustrating and unprofessional companies ......”

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Oct 26,2016
Minithumbdown
By: 'Tom'
Oct 26,2016
4 people found
this helpful
Hands down one of the most frustrating and unprofessional companies I've ever dealt with. They will blatantly lie to your face in an attempt to prize money from you. A couple of the staff can be helpful at times, but for the most part the ...
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By: James Mason
Oct 13, 2016
View all comments (2)
Hi Tom It's been 3 days since I reached out, but I've not heard back from you. Please can I ask that you contact me as soon as possible so we can sort your deposit situation. I understand that the deposit process might be frustrating. We do have detailed information about deposits on our website. Emma-Leigh, who is one our deposits team wrote a blog about this recently: http://www.purplefrogproperty.com/blog/zen-deposits/ This should explain the deposits process and how we try and keep it as f ...

“Purple frog are one of the most devious thieving con ......”

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Dec 01,2014
Minithumbdown
By: 'pete'
Dec 01,2014
3 people found
this helpful
Purple frog are one of the most devious thieving con artists u will find out their do not go any where near them if you want deposit stolen and nothing fixed when broken and the boss is an arrogant peice of work all in all ...
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Was this helpful? Yes
By: Greg - Purple Frog
Jan 26, 2015
View all comments (1)
Hi Pete. We have recently come across your review online and wanted to address it in further detail with you. Having looked at the information you have supplied, we do not have a property in BS26, the rent figure of £600pcm for a house/flat of 5 cannot be correct either, so we have having a lot of difficulty working out who you are. I also cross checked all the Peter or Pete's on our database for the 13-14 tenancy period cannot also identify you that way. The Government implemented Deposit Prot ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance we ask that you contact: Shaun Phillips (0117 370 3330, [email protected])

In the event that you are not happy with the response you have received from our branch managers or it is not appropriate to put your complaint directly to them, please forward your complaint to Patrick Garratt. Please mark any correspondence as private and include any complaint you have previously forwarded; you can contact Patrick as below:

[email protected], 07817 793 828, The Innovation Centre, 1 Devon Way, Birmingham, B31 2TS.
Last updated at 1:16 PM 25/11/2016 by James Mason

Awards won by Purple Frog Property Ltd, Bristol BS8 2RS



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