Streets Ahead - Croydon Branch, Croydon, CR0

503 reviews 4.6/5 rating

86% valuation accuracy
94% recommend
74% fee satisfaction

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2 Star Review

Sep 06,2012

By: '1st time landlord'

Sep 06,2012

Branch: Croydon, 219 - 221 Lower Addiscombe Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode:

Branch: Croydon, 219 - 221 Lower Addiscombe Road
Lettings (as a Landlord)
Postcode:

20 people found
this helpful

As a first time landlord I was hoping that my property was in good hands with Streets Ahead. I had been warned against them by other local businesses & I wish I had taken heed. Whilst the staff were initially rather pushy to close a sale they were at least friendly and courteous. However since signing the contract the communication has been virtually zero & there have been shortfalls in the rent payments with no explanations. I just keep praying that I do not encounter any serious difficulties with the tenants as I really doubt that this company would handle it seriously.

What agent could do to change your mind?

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20 people found
this helpful

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By: Gary O'Hare

Sep 08, 2012

It is obviously very dissapointing to hear that our service levels have fallen below the standards both you and we expect.
I can see by your comments that your tenants have moved in and I hope the tenancy is now without problems. I also note that you had problems in shortfalls with the rent payments and I can only apologise for this but i am not in reciept of the address or full facts.
I would be happy to discuss this with you at your convenience and reassure you that any problems you have experienced never happen again.
Once again on behalf of Streets Ahead I apologise that our service levels have not met your expectations and I look forward to meeting or hearing from you.
My direct line is 0208 655 4710
Gary O'Hare.
Partner.

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