Based on my recent experience, Relocate-me is an UTTER JOKE. I was looking for a 2 bedroom flat to rent in King\'s Cross area and saw this amazing penthouse advertised in The Right Move as a FURNISHED 2 bedrooms property to let for £475 per week.
First contact over the phone was an indication of what was to come; the receptionist clearly didn\'t have any communication skills nor phone manners and at some point I thought I was phoning a private household instead of a lettings agency. However, at that stage the only thing I had in mind was to find out if the property was still available and if I could view it asap. She didn\'t seem to know anything about the property and after an awkward silence, somehow, someone else took on and we arranged a viewing.
The agent seems nice and polite but very casually presented and although we should never judge anyone for their appearance, when it comes to lettings agents or any traders or sales professionals, presentation is fundamental to inspire trust. In this case, I have to say I couldn\'t get my head around it (especially since I\'ve been seeing quite a few properties introduced by very well presented and polished agents) and preferred to focus on the property.
Amazing property, all the features I was looking for and for a moment I forgot about the agent. Not for long though: he wasn\'t sure what furnitures were from the property or from the current tenants; he didn\'t know the approx. council tax charges, wasn\'t sure about the water supplier and was very vague when I asked him who would be the first contact in case of any issues in the property, the agency or the landlord. He didn\'t reply straight away when I asked who would draw the contract either.
Still, after viewing more properties that day, I decided to consider making an offer for this one and arranged a second viewing the following day. The agent eventually found out that the only furnitures provided by the landlady would be a sofa and 2 chairs¢â‚¬Â¦the flat was advertised as furnished! He say that I could ask for more furnitures anyway. He sent me official and dated documents such as a RESERVATION FEE RECEIPT of 2 weeks of rent £950 with clear informations of the rent pw and pcm, a Tenant Information Form and a list of requirements once the application is successful.
The agency charges £450 + £95 VAT in admin fee!!!! I asked the breakdown of this fee and the agent simply said \'agency\'s policy.
Still, I didn\'t want to miss out on this flat and we arranged a meeting for the following day at their premises to sort everything out, reservation, paperworks etc... When I arrived there, he said that he had spoken with the landlady and that the flat had been revalued and that she now wanted £500 per week for the property!!?? Revalued, in one day????He didn\'t even have the time to blink that I was already gone.
Why didn\'t he call me before I went there? Well, more of the same really, just another demonstration of how I should\'ve trusted my gut instinct and how first impressions should never be ignored.
Edgy, dodgy, unprofessional, incompetent and A MUST-AVOID AGENCY.