33% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
25% lettings fee satisfaction
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2024
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Nov 01,2018
Nov 01,2018
5
people found
this helpful
this helpful
Im sorry for any wrong meaning or spelling I have dyslexia. Last year we needed to move out as landlord was selling. From a side we saw a 3bed house advertised by h.r.d..The rent was affordable as the current rent was 750. We had viewing. They got in contact with the landlord. Probable told them about my partners work/full time job. Got a phone call saying all good come in with the fee and paperwork done exactly what they said. waited 2 months. Got a phone call saying landlord wants 4 months advance and deposit 3,925. We was able to do 2m+ deposit. Then they called back saying no your application is failed. But it turned out that they rented the place to a richer couple and guess what, they only stayed there for 6 months and moved out. They took our money, never had a refund. Made us wait 2 months with half packed house. Lost time. I went in the Newport office asked to speak to the manager. Manager how we though will help was totally rude and unhelpful. The attitude was I don't care, I will look down on you. i asked why we was refused and that we have waited so long, we could have looked at other agency. You can't afford it I said yes we can it's only few pound more then what we pay. They did get a positive feed back from our currant agency we have no problem paying for the rent750 a month for a year. The conversation carried on he started being more loud and very personal with his comments, next to my two kids. Ask me a question if you had a property for rent and had somone LIKE YOU and a richer couple with more earings lets say 10k who would you go for? I said well you should state on your web page that we only take rich people or put a min earnings. If I had 10k or more I would not rent I will put towards buying. He said well we have rented the property out to them we have nothing to do. I remained him that they asked us to pay for the fee, landlord was happy to take us probable the job title my partner is at and wasted our time. He said I need to pay all of the staff and electric and ex. I said not with my money or doing this to me or anyother persons. I was in tiers next we my kids and my son asked mummy why are you cring this was when the mannager thought it ok to do personal comments which I honesty felt being classed, abused, ashamed, questioned how I'm living my life. Firstly we wouldn't have applied for the property if we wasn't able to pay for it. There wasn't a bad feed back. We have been renting a long time never had a landlord asking to pay big amount, i don't think it was the landlord. And the richer couple came out after 6 months I'm guessing something to do with hrd. I would have liked the agent fee to go to a charity shop rather then hrd, with my own will and not felt ABUSED. I would have had a warm thank you. I did emailed them to explain professionally the reson why they refused and apologise to me for the managers personal comments and I would like a refund. No relay was made. I truly believe there was no fault on our self. And hopefully with this review somone from hrd will be ashamed and SEND back our money.
Comment on agent fees
BAD
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Latest Reviews
17th Jan 2023
reviewed by 'wet and miserable'
23rd Feb 2022
reviewed by 'Honest'
19th Jan 2020
reviewed by 'Thisisreal'
18th Dec 2018
reviewed by 'Shwan'
1st Nov 2018
reviewed by 'Shameonyou'
Opening Hours
Address
Hose Rhodes & Dickson
The Estate Office, 138 High Street
Newport
Isle of Wight
PO30 1TY
01983 521144
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 33% | £0 | £0 |
| Lettings | 0% | 25% | £650 | £920 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Latest Properties
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Jan 17,2023
Jan 17,2023
0
people found
this helpful
this helpful
Terrible service. Our house was flooded at 4am Monday morning, the 24 hour emergency help number belongs to a bloke that left HRD months ago. Called the Freshwater office when it opened at 8:30 am and asked for property management, couldn't put me through as their internal ...
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Feb 23,2022
Feb 23,2022
0
people found
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this helpful
First class service from all their employees, and we are very much looking forward to living in our new home (once we're unpacked 😁) ....
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Jan 19,2020
Jan 19,2020
8
people found
this helpful
this helpful
Agreed with all the reviews that say this company hold back and con the tenants from their deposit to so disgusting and misleading they say the money goes into a holding company not true 100 % HRD have you by the short and curly Matthew is a ...
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“No Deposit back And I left with one month notice but still they put 3months bill on after I left...”
Dec 18,2018
Dec 18,2018
4
people found
this helpful
this helpful
If you are looking for rent an apartment, be very careful with this company. Their faces are friendly and brilliant, but that is just their taught role. When you left your flat or house and they still have your deposit, they will try to keep ...
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Nov 01,2018
Nov 01,2018
5
people found
this helpful
this helpful
Im sorry for any wrong meaning or spelling I have dyslexia. Last year we needed to move out as landlord was selling. From a side we saw a 3bed house advertised by h.r.d..The rent was affordable as the current rent was 750. We ...
read full review
read full review
Comment on agent fees
BAD
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Jun 09,2017
Jun 09,2017
2
people found
this helpful
this helpful
If you are looking for rent an apartment, be very careful with this company. Their faces are friendly and brilliant, but that is just their taught role. When you left your flat or house and they still have your deposit, they will try to keep ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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