The house was rented to us in a shoddy state (very cheaply decorated), and as such general living and use caused some damage. I was more than willing to take responsibility on my part but they insisted that issues with the property that existed before my tenancy where my responsibility. All the staff that I had the misfortune of speaking to seemed unable to understand that tenants are there clients. They are rude, unhelpful and feel the need to talk down to you. AVOID PWR AT ALL COSTS! They simply do not care about tenants and there rites.