We bought a property from Express Estate Agency through Charlotte Naylor, Im just so grateful we came across Charlotte she proved to be a godsend when our own estate agent was so slow at providing information - Charlotte was always there. We have had a really difficult sale/purchase due to our estate agents and our solicitor the service was terrible, if it hadnt been for charlotte from Express Estate Agency I really doubt this sale would have gone through at all. Charlotte is very proactive and on the ball, she does not mind chasing for information repeatedly and even when dealing with our solicitor who has to be said is not very forthcoming with information and a tad blunt, she kept asking until she resolved the issue.
Charlotte is very professional whilst having a lovely friendly nature, I just wish we had known about Express Estate Agency before we went with our agents - should we move again we will definitely use Express Estate Agency and hopefully have Charlotte to handle our case. I really hope her employer recognises what a true star she really is.
Thank you Charlotte you made the whole process so much better!