After our house sale falling through, local branch in Wednesfield talked us into renting it out so we could proceed with a purchase through them. Told me that they will look after everything! We had lots of viewings which was good and decided who we wanted after following their advice. All was well until tenant didn\'t pay rent on time twice and not in full. First I knew about it was when I chased it up when no money went into bank. Head office told me they don\'t do anything about it for 10 days, which I think is far too late, they don\'t even keep the landlord informed. Local branch have no dealings with rent collection so felt very disappointed with their service. Even after raising serious concerns about tenant and property condition, local branch didn\'t want to know. Tenant was only there for 7 months in total and has left damage for us to sort out. I asked that the deposit wasn\'t returned in full. Another nightmare!! End of lease team don\'t support you in any shape or form. They don\'t ring you back or respond to emails. When i finally got through to someone they gave me wrong information. Three and a half months on and still no further forward!! DO NOT USE YOUR MOVE IN ANY CAPACITY!!
What agent could do to change your mind?
Just do what you say you will and respond to calls or emails