After a traumatitic time with this turd of a agency both my tennant previous tennant and others all had same terrible experience. It all started with bad agents and stupid telephone manners demanding I show a possible tennant round on a date I had told the I could not show them round house, Hey should they should be doing that, showing them round. When reminded again can 1 of there agents show them around as iv told lisa from your office this. At this point I called a liar and she would review the call AS ALL CALLS ARE RECORDED WITHOUT ANY WARNINGS. many more events like this on me and my tennant, so I decided to complain and have a meeting with the managing director Peter Barlow. Two hours covering the points below and other bad service, in this meeting my new tennant was present.
Summary of concerns, I will see you both this afternoon
a.. My previous tennants will not use or look at edward mellors properties
due to poor information bad responces from last time contract signed.
b.. My new tennants mother was worried once she fouund out edward mellors
c.. None returnig of calls when wanting a call back or if urgent.
d.. People seeming to cover up other colleges mistakes
e.. Misleading information, who was dealing
f.. Not letting customer or client know were up to when both showing
g.. Rude and surly agents to both client and customers.
h.. Not sure if mellors some time as no anoucement
i.. Called a liar and then challenged by listing to call recording.
j.. Told of capabilities of listening to a call made by someone else at
mellors to me.
k.. Advised can I call you back Ive got something on my screen im deeling
with, never called back.
l.. Contract not been sent out to my house.
m.. Advised of unsatisfaction with call and receipant in call said she
would log a complaint, knowing full well that I would have to said written
n.. Complained to manager about call and was made clear as day I wanted to
complain, but not advised of procedure but when talked to latter in day that
manager was aware I was complaining by what was told myself.
o.. Tennant reffrence report not being sent despite advising I realy
wanted and report was with agents and would be sent.
p.. Chasing about reffrences to see what was happening were it was at why
did we not have details.
q.. Mellors only concerned due to taking months up front and possible
being in dark payments.
r.. No confidence to leave keys with tennant and the last week took
control to close deal as it was rapidly falling apart, with confidence of
tennant. Felt I was doing someone\'s job.
s.. Was told Lisa was dealing with and wanted only to speak to yet Jackie
insited I spoke to her or can speak to anyone about call.
t.. Was asked to ring a different number for lettings, but would not
transfer. So just gave me number.
u.. When asked for my mobile was told I cannot see your mobile number as I
have something else on my screen I am dealing with.
All these points were only given lip service and Mellors felt they did give a service they are happy enough with. This apparently the mellor way stay well clear both tennant and landlords.
What agent could do to change your mind?
Appologise for the problems to self and tenant, and mean it in stead of a waste of my time and just showing lip service.