95% sales valuation accuracy
92% sales fee satisfaction
97% lettings valuation accuracy
94% lettings fee satisfaction
Sep 05,2012
Sep 05,2012
5
people found
this helpful
this helpful
After a traumatitic time with this turd of a agency both my tennant previous tennant and others all had same terrible experience. It all started with bad agents and stupid telephone manners demanding I show a possible tennant round on a date I had told the I could not show them round house, Hey should they should be doing that, showing them round. When reminded again can 1 of there agents show them around as iv told lisa from your office this. At this point I called a liar and she would review the call AS ALL CALLS ARE RECORDED WITHOUT ANY WARNINGS. many more events like this on me and my tennant, so I decided to complain and have a meeting with the managing director Peter Barlow. Two hours covering the points below and other bad service, in this meeting my new tennant was present.
Summary of concerns, I will see you both this afternoon
a.. My previous tennants will not use or look at edward mellors properties
due to poor information bad responces from last time contract signed.
b.. My new tennants mother was worried once she fouund out edward mellors
were Agents.
c.. None returnig of calls when wanting a call back or if urgent.
d.. People seeming to cover up other colleges mistakes
e.. Misleading information, who was dealing
f.. Not letting customer or client know were up to when both showing
anxiety
g.. Rude and surly agents to both client and customers.
h.. Not sure if mellors some time as no anoucement
i.. Called a liar and then challenged by listing to call recording.
j.. Told of capabilities of listening to a call made by someone else at
mellors to me.
k.. Advised can I call you back Ive got something on my screen im deeling
with, never called back.
l.. Contract not been sent out to my house.
m.. Advised of unsatisfaction with call and receipant in call said she
would log a complaint, knowing full well that I would have to said written
complaint.
n.. Complained to manager about call and was made clear as day I wanted to
complain, but not advised of procedure but when talked to latter in day that
manager was aware I was complaining by what was told myself.
o.. Tennant reffrence report not being sent despite advising I realy
wanted and report was with agents and would be sent.
p.. Chasing about reffrences to see what was happening were it was at why
did we not have details.
q.. Mellors only concerned due to taking months up front and possible
being in dark payments.
r.. No confidence to leave keys with tennant and the last week took
control to close deal as it was rapidly falling apart, with confidence of
tennant. Felt I was doing someone's job.
s.. Was told Lisa was dealing with and wanted only to speak to yet Jackie
insited I spoke to her or can speak to anyone about call.
t.. Was asked to ring a different number for lettings, but would not
transfer. So just gave me number.
u.. When asked for my mobile was told I cannot see your mobile number as I
have something else on my screen I am dealing with.
All these points were only given lip service and Mellors felt they did give a service they are happy enough with. This apparently the mellor way stay well clear both tennant and landlords.
Summary of concerns, I will see you both this afternoon
a.. My previous tennants will not use or look at edward mellors properties
due to poor information bad responces from last time contract signed.
b.. My new tennants mother was worried once she fouund out edward mellors
were Agents.
c.. None returnig of calls when wanting a call back or if urgent.
d.. People seeming to cover up other colleges mistakes
e.. Misleading information, who was dealing
f.. Not letting customer or client know were up to when both showing
anxiety
g.. Rude and surly agents to both client and customers.
h.. Not sure if mellors some time as no anoucement
i.. Called a liar and then challenged by listing to call recording.
j.. Told of capabilities of listening to a call made by someone else at
mellors to me.
k.. Advised can I call you back Ive got something on my screen im deeling
with, never called back.
l.. Contract not been sent out to my house.
m.. Advised of unsatisfaction with call and receipant in call said she
would log a complaint, knowing full well that I would have to said written
complaint.
n.. Complained to manager about call and was made clear as day I wanted to
complain, but not advised of procedure but when talked to latter in day that
manager was aware I was complaining by what was told myself.
o.. Tennant reffrence report not being sent despite advising I realy
wanted and report was with agents and would be sent.
p.. Chasing about reffrences to see what was happening were it was at why
did we not have details.
q.. Mellors only concerned due to taking months up front and possible
being in dark payments.
r.. No confidence to leave keys with tennant and the last week took
control to close deal as it was rapidly falling apart, with confidence of
tennant. Felt I was doing someone's job.
s.. Was told Lisa was dealing with and wanted only to speak to yet Jackie
insited I spoke to her or can speak to anyone about call.
t.. Was asked to ring a different number for lettings, but would not
transfer. So just gave me number.
u.. When asked for my mobile was told I cannot see your mobile number as I
have something else on my screen I am dealing with.
All these points were only given lip service and Mellors felt they did give a service they are happy enough with. This apparently the mellor way stay well clear both tennant and landlords.
What agent could do to change your mind?
Appologise for the problems to self and tenant, and mean it in stead of a waste of my time and just showing lip service.Attached Filesnbsp;
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Jamie'
Featured Review
a
reviewed by 'leigh'
Featured Review
a
reviewed by 'jules'
Featured Review
a
reviewed by 'Leah'
Featured Review
a
reviewed by 'Athar'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 95% | 92% | £36,000 | £450,000 |
| Lettings | 97% | 94% | £412 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 98 | 17 | 78 | 18 | 18 | 3 | 3 | 3 | 22 | 7 |
Areas covered
- SK1
- Stockport
- SK7
- Tameside
- SK2
- Greater Manchester
- SK3
- Cheshire
- SK4
- SK5
- SK6
- M34
- M18
- M43
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Featured Review
a
Apr 04,2024
Apr 04,2024
0
people found
this helpful
this helpful
My Experiance with previous estate agents has been difficult and confusing, so in honesty I had been preping for the worst when I was looking to move, however from start to finish, Chelsea and Erin have been fantastic.
Firstly when trying to find a property, ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Mar 09,2024
Mar 09,2024
1
people found
this helpful
this helpful
I couldn't ask for a more attentive letting agent.
Jade is absolutely amazing and has made a really difficult move so smooth for myself and my husband.
After years of dealing with awful lettings I was so relieved to have someone like jade who is ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Feb 05,2024
Feb 05,2024
0
people found
this helpful
this helpful
Excellent service from Edward Mellor.
Great communication from start to finish on letting my property.
Both Erin and Chloe have been very proactive and polite, keeping me informed along the way making the process as stress free as possible.
I would like to thank Erin ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 06, 2024
View all comments
(1)
Hi Jules! Thank you for taking the time to leave myself & Chloe a review. It's been our pleasure working with you over the past few weeks and i look forward to reconnecting in the future! Best of luck with the tenancy - you know where we are if you need us ? ...
Featured Review
a
Nov 02,2023
Nov 02,2023
0
people found
this helpful
this helpful
My experience with Edward Mellor was great. Huge thanks must go to Sienna, who was so helpful from start to finish. Communication was amazing, she always answered all my questions and made the process so straightforward and easy. We are so grateful and thankful to ...
read full review
read full review
Was this helpful?
Yes
Yes
Featured Review
a
Oct 04,2023
Oct 04,2023
0
people found
this helpful
this helpful
I had a fantastic experience with the property let service. Their professionalism and attention to detail were outstanding. From the initial contact to the signing of the lease, they demonstrated a high level of expertise. They were prompt in addressing any inquiries or concerns and ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 04,2024
Dec 04,2024
0
people found
this helpful
this helpful
"I had an exceptional experience with Sienna! Her professionalism, attention to detail, and dedication made the entire process smooth and stress-free. She truly went above and beyond in providing excellent communication and expert advice every step of the way. I highly recommend her services. Thank ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 30,2024
Nov 30,2024
0
people found
this helpful
this helpful
My letting agent Sienna was exceptional, professional, reliable and always approachable. Sienna handled every aspect of the process smoothly. Communication was clear and prompt, making the whole process stressfree.The attention to detail and dedication ensured everything went seamlessly. I highly recommend her outstanding service. ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2024
Nov 20,2024
0
people found
this helpful
this helpful
My experience at the viewing on hallbottom road with Sarah Wardle was great....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2024
Nov 18,2024
0
people found
this helpful
this helpful
Great service and professionalism by all at Edward Mellor.
Austin, Kieran and the team gave great advice as we had never before sold at auction.It was really easy they were always at the end of the phone and we got a great price for ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2024
Nov 14,2024
0
people found
this helpful
this helpful
It's been an absolute pleasure working with Chelsea.
She always was extremely professional and prompt in responding to emails and telephone calls.
She was very understanding of our personal situation and offered valuable help, advise and support throughout.
Can't thank her enough for anything.
Many ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14,2024
Nov 14,2024
0
people found
this helpful
this helpful
Impeccable service 10/10
Big thank you to Sienna who helped me and my partner have a smooth transition into our new home....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2024
Nov 08,2024
0
people found
this helpful
this helpful
Jade has been managing a property for us and is always helpful and delivers great service ....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05,2024
Nov 05,2024
0
people found
this helpful
this helpful
Very helpful with the renewal of a tenant contract. Thanks for all your help...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 02,2024
Nov 02,2024
0
people found
this helpful
this helpful
Hi Miss Sienna, a massive thank you for all of your help, I was really pleased the way you handle everything, you are a great asset to your office, You always work so professionally to make sure your client gets the best experience, Thank you!”...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hello Haseeb,
Thank you ever so much for your kind words, i am very pleased you found your experience with us pleasant !
I hope you settle in nicely in your new home ?
Kindest Regards,
Sienna Toner. ...
Oct 15,2024
Oct 15,2024
0
people found
this helpful
this helpful
Chelsea has been very helpful as an estate agent. She is very accommodating with a professional attitude and always deals with matters on timely basis 😊...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2024
Oct 09,2024
0
people found
this helpful
this helpful
Jade has been managing our account for nearly a year now, it’s been great, she is very efficient, nothing is too much trouble, I can just sit back knowing Jade has everything in hand for us, thanks for all your hard work Jade!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09,2024
Oct 09,2024
0
people found
this helpful
this helpful
Jade is the property manager for a property of mine in Cheshire. I have been dealing with Jade for about a year now and I always find her extremely helpful and responsive. Nothing is ever a problem and I would strongly recommend Jade....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2024
Oct 07,2024
0
people found
this helpful
this helpful
Jade has been really helpful throughout the year. We addressed lots of hurdles together and she kept me calm and explained everything to me.
Thankyou for your help Jade...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2024
Sep 24,2024
0
people found
this helpful
this helpful
Working with Chelsea over the last couple of years has been great. I know that any issue either I or my tenant have will always be dealt with efficiently and promptly with the minimum of fuss. Some of the larger issues I faced with the ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 19,2024
Sep 19,2024
0
people found
this helpful
this helpful
The sale exceeded my expectation. The service i received from Edward Mellor was first class. I was kept up to date on a daily basis regarding viewings and updates as and when required. All the team were brilliant.
I would certainly use the again and ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2024
Sep 12,2024
0
people found
this helpful
this helpful
Just want to say a massive thank you to Jade she is so helpful and always responds if/when I need her, so grateful to have Jade dealing with my tenancy, she is also very friendly and a pleasure to deal with ☺️ thanks again Jade ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07,2024
Sep 07,2024
0
people found
this helpful
this helpful
Really great service in setting up the tenancy agreement! Thank you to all of the team, particularly, Sienna and Abi!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
Jade has been excellent to deal with. She keeps us informed as to issues with our tenancy and has a friendly manner. she has also been excellent in organising meeting when we have concerns,...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2024
Aug 16,2024
0
people found
this helpful
this helpful
Amy and Chloe who were assigned to the sale of my property by auction were very professional but also had a pleasant and friendly manner in all dealings. Their expertise and advice was much appreciated and led to a very successful sale....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2024
Aug 15,2024
0
people found
this helpful
this helpful
Chelsea has been an absolute pleasure to have as an estate agent. Always entirely professional, extremely lovely, helpful and prompt communicator. Always felt very well looked after, highly recommend 😊...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2024
Aug 15,2024
0
people found
this helpful
this helpful
Chelsea has been an absolute pleasure to have as an estate agent. Always entirely professional, extremely lovely, helpful and prompt communicator. Always felt very well looked after, highly recommend 😊...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2024
Aug 08,2024
0
people found
this helpful
this helpful
Jade is so friendly and attentive, no question is too small! She always has speedy and really lovely replies. We have only just moved in so have had lots of questions to ask and she has been amazing dealing with us !...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2024
Jul 26,2024
0
people found
this helpful
this helpful
Great result at the auction today. Exceeded our expectations. Big thank you to Louise, Freya and the team at Edward Mellor Auctions, Stockport. Very professional throughout. Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 26,2024
Jul 26,2024
0
people found
this helpful
this helpful
I recently had the pleasure of working with Louise and Chloe from the auction team, and I am delighted with the exceptional service they provided throughout the sale of my property.
The property sold for a price that surpassed what we initially anticipated.
Their expertise ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18,2024
Jul 18,2024
0
people found
this helpful
this helpful
My dealings over the last couple of years with Chelsea from Edward Mellor have gone above and beyond my expectations.
Chelsea has been my property manager and I have had some difficult tenants who have caused damage and at one point even had to go ...
read full review
read full review
Was this helpful?
Yes
Yes
Jade Galtrey-Smith
Chloe
Abby Burrows
(24)
Sienna Toner
Erin Dransfield
Georgia
Chelsea Percival
Filippo Bennardo MARLA
Stacey Rushworth MARLA
Susan Payton
Sophie Ormsby
Abi Weir
Wendy
(0)
Nia Yates
Vicky Kelly
Hannah Fone
Nabil Khan
Landlord Fees
https://edwardmellor.co.uk/wp-content/uploads/2023/06/Edward-Mellor-Landlord-Fees-1.pdfTenant Fees
https://edwardmellor.co.uk/renting/fees-and-information/ Last updated at 03/07/2024, 4:32 PM by Stacey RushworthComplaints Procedure
https://edwardmellor.co.uk/complaints-handling-procedure/
Last updated at 3:29 PM 21/03/2016 by Kathryn Sinclair
Best Letting Agent in Stockport 
Best Estate Agent in SK1 
