Purple Frog Property Ltd
Lenton, Nottingham, NG7
2/5, 12 reviews
25% recommended
83% sales valuation accuracy
33% sales fee satisfaction
100% lettings valuation accuracy
36% lettings fee satisfaction



Property Features


“Avoid at all costs...”

Share on :
Oct 18,2018
Minithumbdown
Nadine
By: 'Jonny'
Oct 18,2018
1 people found
this helpful
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever in the office to take our call. Absolute shambles of an organisation who I'm pretty sure are breaking the law.
Comment on agent fees
Bad
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Purple Frog Property Ltd
363 Derby Road
Lenton,Nottingham
Nottinghamshire
NG7 2DZ
01158 224388

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 83% 33% £0 £0
Lettings 100% 36% £400 £1,700
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 1 8 0 0 0 0 1 1
Areas covered
  • NG7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
DPS
Latest Properties

No Properties

“Awful. Avoid....”

Share on :
Jan 09,2024
Minithumbdown
By: 'ST Property Ltd'
Jan 09,2024
0 people found
this helpful
Whatever you do, do not use this company. I am a Professional Landlord of almost 10 years with multiple properties in many areas with many agents. Purple Frog sadly have been awful Over the past few months I have had to endure: - property with no ...
read full review
Was this helpful? Yes

“Refuse to give deposits back - poor maintenance...”

Share on :
Aug 31,2023
Minithumbdown
By: 'Max'
Aug 31,2023
1 people found
this helpful
House that we rented was alright, however this was due to direct contact with the landlords to fix everything as purple frog never responded to any contact for maintenance that we sent to them. The house was initially still being decorated when we moved it ...
read full review
Was this helpful? Yes

“Avoid purple frog...”

Share on :
Aug 30,2022
Minithumbdown
By: 'Confident'
Aug 30,2022
2 people found
this helpful
My daughter rented student accommodation with Purple Frog in Nottingham, renting a room on Berridge Rd for academic year 21 - 22 . The house is worn and dated , lots of problems with electrics tripping , broken washing machine and at times the water from the washer leaked through ...
read full review
Was this helpful? Yes

“You're worth more than dealing with PurpleFrog....”

Share on :
Nov 23,2021
Minithumbdown
By: 'John'
Nov 23,2021
6 people found
this helpful
To my knowledge, this is the first review I've ever written; I'm not one to make a fuss of it when something doesn't go my way. However, even I have my limits and I regret that my passivity may have ever contributed to this vile ...
read full review
Was this helpful? Yes

“Third year students that stayed in Flat 2 Tho......”

Share on :
Oct 15,2021
Minithumbdown
By: 'Eva'
Oct 15,2021
1 people found
this helpful
Third year students that stayed in Flat 2 Thomas Place 2020-21. An absolute joke, when we first got the keys, Daniel gave me the wrong ones, and left me waiting for him at the door for an hour, came back (couldn't even find the property) and ...
read full review
Was this helpful? Yes

“Awful Experience...”

Share on :
Nov 01,2019
Minithumbdown
By: 'Ria'
Nov 01,2019
2 people found
this helpful
A positive about Hockley Point was that our 2-bedroom apartment was modern and spacious. The apartment was nice overall. I am confused as to how Purple Frog have managed to get 4 stars. I have had an insanely stressful experience with this estate agent, and I ...
read full review
Was this helpful? Yes
By: James Mason
Nov 18, 2019
View all comments (1)
Dear Ria Sorry that you didn’t enjoy your stay at Hockley. When you called about the homeless person, we advised you that we don’t have the authority to move homeless people on. This is why we asked you to call the police. In these situations, the police are the best recourse, not because Purple Frog couldn’t be bothered to deal with the situation, but because police advise residents to call them, using the 101 number. The police are trained professionals who are used to dealing with ...

“deposit refund...”

Share on :
Jan 05,2019
Minithumbdown
Nadine
By: 'PHeath'
Jan 05,2019
0 people found
this helpful
Despite Nadine Bevis personally promising over a month ago that my daughter and her flat mates deposits would be in their accounts within two days, they are still waiting for the money. told again yesterday that it would be paid immediately, it did not happen. ...
read full review
Comment on agent fees
Extortionate charges for cleaning.
Was this helpful? Yes
By: James Mason
Jan 07, 2019
View all comments (1)
Dear PHeath Sorry to hear that your daughter's deposit hasn't been finalised yet. Please could you email me on [email protected] with the address of the property? I will then follow up with the team to find out why there has been a delay. I look forward to hearing from you. Kind regards James Mason ...

“Avoid at all costs...”

Share on :
Oct 18,2018
Minithumbdown
Nadine
By: 'Jonny'
Oct 18,2018
1 people found
this helpful
We have been chasing our deposit for over 2 months now and they are unlawfully holding it. We have asked them to justify and prove the charges they have given us and they constantly ignore our emails. When we call them, no one senior is ever ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Excellent service, deal with all queries in a fast, professional ......”

Share on :
Jun 29,2015
Minithumbup
By: 'Simon.'
Jun 29,2015
0 people found
this helpful
Excellent service, deal with all queries in a fast, professional and efficient way. I recommend Purple Frog to all my friends and business associates. Advice always excellent and freely given. Can't recommend highly enough....
read full review
Comment on agent fees
Good value for money
Was this helpful? Yes

“The staff were really friendly and welcoming as soon as ......”

Share on :
Mar 05,2015
Minithumbup
By: 'amy'
Mar 05,2015
0 people found
this helpful
The staff were really friendly and welcoming as soon as you walk into the branch, they helped us find a house that suited our needs very quickly, would recommend to other students looking for housing in Nottingham....
read full review
Was this helpful? Yes

“Great and quick service and responses, We didnt take a ......”

Share on :
Feb 18,2015
Minithumbup
By: 'Tsunge'
Feb 18,2015
1 people found
this helpful
Great and quick service and responses, We didnt take a property with them - unfortunately someone else beat us to it but they had the best service of all the agencies we dealt with...
read full review
Was this helpful? Yes

“This companies attitude to problems is to ignore them,, ignore ......”

Share on :
Oct 20,2014
Minithumbdown
Gregg
By: 'his'
Oct 20,2014
3 people found
this helpful
This companies attitude to problems is to ignore them,, ignore you or refuse to take your calls and never return a call. Use a different phone and/or name or say you are enquiring about renting a property and miraculously you get through to someone, ...
read full review
What agent could do to change your mind?
Stick to contract Take calls Return calls Reply to emails Do not lie or manipulate the truth to suit your own ends. Provide reasonable assistance to problems, take problems seriously, address problems directly and with maturity. Understand the terms of your own agreement . Provide property of reasonable standard by inspecting properties prior to acting on behalf of a landlords, ie improve stand of properties on books and thereby improve your own reputation. Have a complaints procedure that is fast and efficient, not one that takes an entire academic year! Once owners purple frog or it's employee's word is given not to back track but turn up on time and get works done as arranged on time. Rethink and start again! s So many students are complaining about your company it has the worst reputation on campus, unless you alter your attitude you may cease to have a viable company, students attitudes and expectations have altered so keep up with present attitudes.
Attached Filesnbsp;
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our complaints procedure is set out on our website: www.purplefrogproperty.com/not-happy
Last updated at 5:26 PM 04/07/2018 by James Mason

Awards won by Purple Frog Property Ltd, Nottingham NG7 2DZ



Find the Best Agent to
Sell or Rent Your Home