This company really is dire, and its staff incompetent. Throughout the year, very few of the problems with the property were sorted out, including a lack of hot water (!), broken blinds (which were broken when we moved in), excessive damp and mould, and other bits of general maintenance. At one point the broken blind fell straight off the wall, severely compromising privacy in that bedroom. When the agency was called about it, they eventually sent someone around, who did nothing but stick the broken blind back up. They frequently did not give 24 hrs notice for viewings. And now, 2 months after our tenancy ended, they have still done nothing toward giving us our deposits back, despite numerous emails and phone calls requesting their co-operation. Do not bother with this crappy company.