Seriously avoid this letting agency like the plague.
I initially applied for a property with two of my friends, and Student Digz took our application fees from us, and signed a contract. We were told we had four weeks to pay our deposit, and that the property was ours. They then called five days later and told us that they had signed the property over to another set of students as they had been able to pay their deposit earlier. As we had already signed a contract, they were clearly in breech of contract law.
We went to the office and asked them for our money back. Both of the women working there were rude, standoffish, and took some convincing to return our deposit. We let them know that we would be reviewing them, and told them we would speak to a relevant complaints body once we found one. Their response was to tell us that they would pursue a libel case against us if we did. We provided them with our bank details so that they could return our money.
We decided against leaving a bad review, but I have since changed my mind after finding that Student Digz set up a standing order from my account to the tune of £285 per month. The first I knew of this was when I tried to withdraw money, was refused cash, checked my online banking, and then saw that a standing order for the property we wanted to rent had been taken. I did not agree to a standing order at any point with Student Digz. I have never used a standing order before in my life, and I have not completed a form for Student Digz either in my local branch, or online.
As Student Digz left us without a property, threatened to sue us for libel, and fraudulently took money from my account, I would seriously advise against using them. Stick to the lettings office at your university\'s residential services, or use an agent with a good reputation.
What agent could do to change your mind?