“Helpfull and accommodating...”
5 Star Review
Oct 12,2018
By:
'P.'
Oct 12,2018
Branch: East Horsley, PO Box 112
Services: Lettings (as a Tenant)
Rent PCM: £2100
Would you recommend?: Yes
Postcode: GU2
Branch: East Horsley, PO Box 112
Lettings (as a Tenant)
Rent PCM: £2100
Postcode: GU2
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We used SWR as our agency for two years. Initially David asked for our price range as well as what preferences we had for our letting. He then showed us a selection across our price range. Which we then settled on a house we liked.
We then began the process of the paperwork for moving in what was all explained to us and was some and easy to do. Any questions were quickly answered. We wanted to make a few changes to the tenancy AST agreement which we talked through with David and had ammended in the contract.
The check in day went smoothly with no incidents. We weren't entirely happy Witt the state of the garden as we were responsible to maintain it so David had a team of gardeners come in and take it back to a manageable level for us to then look after.
Throughout out tenancy we had multiple people move in and out mid contract which David happily obliged to help make paperowork changes, update the deposit with the DPS and process the new Tennant. All of which was done efficiently and effectively.
During our tenancy we had a few maintenance issues which were quickly resolved by the firm's handyman and even included replacing a faulty microwave free of charge.
At the end of the tenancy we had a very easy time with moving out. We had cleaned the house and had professional carpet cleaning done as per our contract. The only expense deducted from our deposit was the cost of having a cleaning team in to prepare the house for the next Tennants which, although when we moved in it was not professionally clean, it was no more than. £20 a head to cover the cost which we thought was reasonable and then had the remainder of our deposit returned to us with out incident. On a hole our experience was good and we were very thankful for David's help.
Comment on agent fees
From what I recall they were reasonable and in line with what all the other agencies were charging if not cheaper than some of the bigger agencies.
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