Since we have moved into our property with Countrywide we have been consistently disgusted with the company mainly with their customer service and their hidden costs. The customer service was so appalling it made us frightened to call them up because we always ended up feeling like we were being told off for reporting problems or asking reasonable questions- neither of us are timid individuals so this is quite a feat on their part. The staff were all rude and short tempered and never helpful, call backs were sporadic and communication was appalling. We have no ventilation in our bathroom which has caused damp and mould and despite MANY phone calls this has never been fixed. There were endless hidden charges- the most recent being a £24 charge to get a reference for moving out of the property- we were also shocked by the £120 fee per tenant to continue to contract after six months. I would never ever rent a property of these scam artists every again and would strongly recommend anyone against it.
What agent could do to change your mind?
Cut out the hidden costs, teach their staff people skills and focus on customer service.