“AVOID -- especially students...”
1 Star Review
Oct 10,2018
By:
'stanway'
Oct 10,2018
Branch: Bath, 9 Wellsway Bear Flat
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: BA2
Branch: Bath, 9 Wellsway Bear Flat
Lettings (as a Tenant)
Postcode: BA2
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people found
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I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My room had a desk. The desk was missing a drawer, but I did not make note of it to the agency, thinking it was pretty obvious they should know that an entire drawer was missing, and I just dealt with it. After moving it out, I was informed I will be needing to pay for an entire other desk unit from which they can get the missing drawer. 2) My friend was told to pay for stains on his mattress that were there to begin with. It would be easy so assume he simply didn't remember putting them there, except on the inventory we received upon moving out, the picture of his bed prior to us ever moving in had a sheet placed conveniently over the exact area where the stains were found. The sheet was not there when we moved in, so it's only logical to assume that it was placed there with the intent of covering up the pre-existing stains. 3) Throughout the year, multiple of the rooms in the house had mould. We asked the agency and the landlord to get rid of it. The landlord showed up, and set up camp in one of the rooms to "sort it out". When we looked at what he doing, he was merely wiping it off the walls with a wet paper towel. That does not get rid of mould. We were breathing in that house for over 9 months. 4) We were made to pay for 4 mattress protectors that were never even on site. 5) On more than one occasion, a member of staff has attempted to pressure us into making large decisions regarding payment, and ignored my friend's calls and emails about the mattress until we were forced to pay.
I am never one to go online and give such long, negative reviews. But the service and quality of this place was one of the worst experiences we've had to deal with. I would NEVER rent from them again.
But if anyone's in a position where they have no other choice (like we did), TAKE PICTURES OF EVERYTHING. E V E R Y T H I N G. They will try to get as much money off the backs of unknowing students as they can. Don't let yourselves be swindled.
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