Andrews
Bath, BA2
4/5, 33 reviews
76% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
29% lettings fee satisfaction



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“AVOID -- especially students...”

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Oct 10,2018
Minithumbdown
By: 'stanway'
Oct 10,2018
2 people found
this helpful
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My room had a desk. The desk was missing a drawer, but I did not make note of it to the agency, thinking it was pretty obvious they should know that an entire drawer was missing, and I just dealt with it. After moving it out, I was informed I will be needing to pay for an entire other desk unit from which they can get the missing drawer. 2) My friend was told to pay for stains on his mattress that were there to begin with. It would be easy so assume he simply didn't remember putting them there, except on the inventory we received upon moving out, the picture of his bed prior to us ever moving in had a sheet placed conveniently over the exact area where the stains were found. The sheet was not there when we moved in, so it's only logical to assume that it was placed there with the intent of covering up the pre-existing stains. 3) Throughout the year, multiple of the rooms in the house had mould. We asked the agency and the landlord to get rid of it. The landlord showed up, and set up camp in one of the rooms to "sort it out". When we looked at what he doing, he was merely wiping it off the walls with a wet paper towel. That does not get rid of mould. We were breathing in that house for over 9 months. 4) We were made to pay for 4 mattress protectors that were never even on site. 5) On more than one occasion, a member of staff has attempted to pressure us into making large decisions regarding payment, and ignored my friend's calls and emails about the mattress until we were forced to pay.
I am never one to go online and give such long, negative reviews. But the service and quality of this place was one of the worst experiences we've had to deal with. I would NEVER rent from them again.
But if anyone's in a position where they have no other choice (like we did), TAKE PICTURES OF EVERYTHING. E V E R Y T H I N G. They will try to get as much money off the backs of unknowing students as they can. Don't let yourselves be swindled.
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Opening Hours
Address

Andrews
9 Wellsway Bear Flat
Bath
Somerset
BA2 4QL
01225 310570

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £260,000 £325,000
Lettings 100% 29% £800 £1,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 1 1 5 19 0 1 0 2 2
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

“Sale of property by Bear Flats branch...”

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Mar 09,2022
Minithumbup
Jodie
By: 'Colin'
Mar 09,2022
0 people found
this helpful
Jodie, from Andrews, came to give me a valuation of my two bed maisonette. Not only did she look round the property but also took and interest in the local area. I bought the maisonette from them seven years ago and I'm very please that ...
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“This is a review for Jodie Benjamin Bear Flat....”

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Jan 17,2022
Minithumbup
By: 'Richard'
Jan 17,2022
1 people found
this helpful
This is a review for Jodie Benjamin Bear Flat . Many thanks for your continued effort to help my daughter and I find the right property. Your knowledge and awareness of your market property has shone through. If we asked you something you were unsure of ...
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“Good and proficient service...”

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Dec 15,2021
Minithumbup
James
By: 'CALLUM'
Dec 15,2021
0 people found
this helpful
Good and proficient service from James Fox and the team. Everything from the viewings, to moving into the flat was done in an efficient and timely manner....
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“Dreadful service, awfully slow, negligent, un......”

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Nov 10,2021
Minithumbdown
Emma
By: 'Tom'
Nov 10,2021
3 people found
this helpful
Dreadful service, awfully slow, negligent, understaffed and overpriced No one ever picks up when you call, or responds to your voicemails. They take weeks to respond to emails, and MONTHS for simple problems to be solved, after dozens of emails, phone calls and broken promises. ...
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“My four bed property was recently put out to ......”

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Sep 01,2021
Minithumbup
Molly
By: 'Edward'
Sep 01,2021
0 people found
this helpful
My four bed property was recently put out to let by Andrews, Bear Flat (for the fourth year in a row!), and I was yet again delighted with the prompt and efficient service I received. Andrews immediately advertised the property on various property portals, providing ...
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“£10,000 of damages - worst letting agent I've experienced....”

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Aug 12,2021
Minithumbdown
Alex
By: 'Phil Anthony'
Aug 12,2021
2 people found
this helpful
Is it legal for Property Letting Agents to take commissions from Contractors when the source of the problem is the Agent themselves? The last 2 years renting my property with Andrews Property Group Bear Flat Bath Branch have been an nightmare. I have been left with ...
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“Called Andrews Bath to arrange a viewing for ......”

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Aug 18,2020
Minithumbdown
By: 'Steve'
Aug 18,2020
0 people found
this helpful
Called Andrews Bath to arrange a viewing for a property listed by them. However Andrews won't let us view the property until we have provided all our financial information, a decision in principle for a mortgage, copies of existing mortgage statements to prove equity and ...
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“AVOID AT ALL COSTS...”

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Sep 23,2019
Minithumbdown
By: 'Joe'
Sep 23,2019
1 people found
this helpful
The absolute worst agency I have ever used. Constant unprofessionalism, lack of knowledge and morsl disregard demonstrated throughout the tenancy. I was charged £350 in fees to sign the contract, but they could not justify at all why - luckily these have now been abolished by ...
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“There were lots of things that were broken up......”

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Aug 29,2019
Minithumbdown
By: 'Joe'
Aug 29,2019
1 people found
this helpful
There were lots of things that were broken upon moving in - doors that didn't close properly, broken hinges on doors, wires chewed by mice, broken oven. Andrews did repair these things, but it was often cheap labour which didn't always fully fix the problem, ...
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“AVOID -- especially students...”

Share on :
Oct 10,2018
Minithumbdown
By: 'stanway'
Oct 10,2018
2 people found
this helpful
I rented a property from them last year (2017-18). Not only did the pictures not convey the truth about the property, at the end of our contract, we were swindled into paying for certain "damages" that was clearly set up beforehand by the agency. 1) My ...
read full review
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“Andrews Bear Flat were very experienced and knowledgeable about the ......”

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Dec 09,2016
Minithumbup
By: 'Helen'
Dec 09,2016
1 people found
this helpful
Andrews Bear Flat were very experienced and knowledgeable about the housing market, very committed and very helpful with good advice. Great with communication, always friendly and pleasant to speak to and good at managing client's anxieties during the selling process. They put the client's needs ...
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Comment on agent fees
Fees not as high as some agents but high when compared the newer ways of selling now available.
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“Very well informed agents. The house we were selling was ......”

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Dec 04,2016
Minithumbup
By: 'Lynne'
Dec 04,2016
1 people found
this helpful
Very well informed agents. The house we were selling was in an area under prospective redevelopment and we were nervous about being able to sell it. Andrews were more confident about selling it than other agents and very reassuring. They valued the property higher than ...
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Comment on agent fees
I negotiated a fixed fee agreement on the sale and this meant that the fees came out cheaper than the other agents we spoke too. Also no tie in to using any of their conveyancing agents which was fantastic (some of the others we spoke to did) as we already had solicitors in place. Fairly standard price for using a branch based estate agent.
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“The team were very knowledgeable and experienced about the housing ......”

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Nov 30,2016
Minithumbup
By: 'Helen'
Nov 30,2016
1 people found
this helpful
The team were very knowledgeable and experienced about the housing market. They were very helpful with good advice. Good at communicating, always friendly and pleasant to speak to and able to manage client's anxieties during the selling process. A very professional and supportive team that ...
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Comment on agent fees
Not as high as some agents but high compared to some of the newer ways to sell a house.
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“When I moved out, I was taken a lot of ......”

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Mar 28,2016
Minithumbdown
By: 'Bath'
Mar 28,2016
1 people found
this helpful
When I moved out, I was taken a lot of money from my deposit. We have employed 2 professional cleaners to clean the property for 4.5 hours, including every rooms. But they thought it was not clean at all. Later I was informed that they had invited ...
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“James Oulton sold my house in just one viewing this ......”

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Sep 30,2015
Minithumbup
By: 'Alan'
Sep 30,2015
2 people found
this helpful
James Oulton sold my house in just one viewing this summer in the evening for just under the asking Price at the time just before the people viewed it he was confidant that he might be able to sell it because he had some cliants ...
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“Having taken the decision to sell my much loved home ......”

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Sep 11,2015
Minithumbup
By: 'J.'
Sep 11,2015
4 people found
this helpful
Having taken the decision to sell my much loved home in Bath, I took it upon myself to do a lot of research into the estate agents in my area (of which there are plenty) trying to work out who to list my property with. ...
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“It was a delight to do business with Andrews. From ......”

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Aug 27,2015
Minithumbup
Sam
By: 'Mrs'
Aug 27,2015
2 people found
this helpful
It was a delight to do business with Andrews. From the first contact we found the agents to be courteous, honest and respectful. I work from home and the agents would ensure that point eats were made at convenient times. We received regular feedback on ...
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“This was a tricky sale. My mother is 98 years old, ......”

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May 01,2015
Minithumbup
By: 'Polly'
May 01,2015
0 people found
this helpful
This was a tricky sale. My mother is 98 years old, was needing to sell an old Bath property, has poor hearing and does not use the Internet. We live in the USA. Dylan McDonald handled these issues most tactfully often by personally calling on my ...
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“Andrews were brilliant with both houses I've put up for ......”

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Mar 18,2015
Minithumbup
Selina
By: 'simon.dennis84'
Mar 18,2015
0 people found
this helpful
Andrews were brilliant with both houses I've put up for rent and have continued in the same vein while the houses have been occupied. I can't thank Selina and the team for the amount of work they have completed....
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“We had mulitple offers on our house and Andrews were ......”

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Jan 13,2014
Minithumbup
By: 'Louise'
Jan 13,2014
1 people found
this helpful
We had mulitple offers on our house and Andrews were brilliant at getting people through the door. So positive and motivating. Gave great feedback on all viewings. Also told us of houses for sale before they even went live. They were always giving very honest ...
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“I decided to use Andrews Estate Agent after a poor ......”

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Nov 21,2013
Minithumbup
By: 'Hilary'
Nov 21,2013
0 people found
this helpful
I decided to use Andrews Estate Agent after a poor experience with another one. Andrew were brilliant. They were extremely helpful, kept in touch with me all through the process, their advice was spot on, all the staff at the branch were friendly and professional ...
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“Keith and Andrews estate agent were outstanding from start to ......”

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May 29,2013
Minithumbup
By: 'Tania'
May 29,2013
0 people found
this helpful
Keith and Andrews estate agent were outstanding from start to finish. They assessed the property and listened to my needs around the sale. The property had been on the market on and off for 5 years and with 3 other agents over those years - Andrews was ...
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“I have recently sold my house through Andrews in the ......”

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May 17,2013
Minithumbup
By: 'Leanne'
May 17,2013
0 people found
this helpful
I have recently sold my house through Andrews in the Bear Flat and I found all the team to be excellent. I would like to especially pass my thanks onto Sam who was brilliant and took the time to explain things to me and nothing ...
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“I have recently bought a property through Andrews Bear Flat ......”

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May 03,2013
Minithumbup
By: 'Gary'
May 03,2013
0 people found
this helpful
I have recently bought a property through Andrews Bear Flat branch and have found them very helpful throughout the whole process. We had a last minute hitch over completion dates that Dylan and his team managed to resolve through impartial negotiations between both sides leading ...
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“We have had a difficult time selling my elderly mother's ......”

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Nov 23,2012
Minithumbup
By: 'Mrs'
Nov 23,2012
0 people found
this helpful
We have had a difficult time selling my elderly mother's property. The first buyer dropped out very late in the process causing considerable disappoinment and stress. Dylan (along with Lisa, Keith and the rest of the team) were very helpful throughout, extremely sensitive and considerate ...
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By: Andrews Customer Services
Dec 03, 2012
View all comments (1)
Dear Mrs Crooks, Thank you for taking the time to post a comment. We at Andrews are delighted you have had such a positive outcome selling this property and we will be sure to pass on your comments to our staff at the Bear Flat branch. Andrews strive to achieve excellent customer service to our customers and Bear Flat have clearly delivered. From Andrews Customer Services Department. ...

“This was the second time we used the team at ......”

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Nov 14,2012
Minithumbup
By: 'Mr'
Nov 14,2012
0 people found
this helpful
This was the second time we used the team at Andrews Bear Flat to sell a house for us Dylan prepared an excellent description on rightmove with superb and accurate photos. They generated an excellent number of viewings and 4 offers. Interestingly the eventual buyer had ...
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“Dylan and Keith were both excellent at communicating about the ......”

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Jul 08,2012
Minithumbup
By: 'Pat'
Jul 08,2012
0 people found
this helpful
Dylan and Keith were both excellent at communicating about the sale of my property and dealt with any concerns I had promptly. They helped to identify an appropriate buyer and the sale took 6-7 weeks to complete which was great given we had relocated to ...
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“I would have no hesitation in thoroughly recommending this agency ......”

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Jun 16,2012
Minithumbup
Alex
By: 'Janice'
Jun 16,2012
0 people found
this helpful
I would have no hesitation in thoroughly recommending this agency who have assisted me in the very difficult process of selling my elderly parents home in order to move them closer to me in Wales. Alex's professionalism, when he came as one of 3 agents I ...
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“We choose Andrews to sell our property because they were ......”

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May 29,2012
Minithumbup
By: 'Kevin'
May 29,2012
0 people found
this helpful
We choose Andrews to sell our property because they were professional, pragmatic and responsive. Having had several agents value our property, we quickly discovered that the 'loftier' ones had a certain conceit. Andrews were friendly and approachable; confident of their abilities, without being grandiose. The ...
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“Dylan was an excellent mediator as our purchaser was exasperatingly ......”

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May 22,2012
Minithumbup
By: 'Sally'
May 22,2012
0 people found
this helpful
Dylan was an excellent mediator as our purchaser was exasperatingly slow towards exchange of contracts. Dylan dealt with matters in a professional, efficient and courteous manner and always acted quickly upon any of our concerns regarding the sale....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Andrews, Bath BA2 4QL



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