“Poor communication and unexplained charges...”
1 Star Review
Oct 04,2018
By:
'JGW_1188'
Oct 04,2018
Branch: London, First Floor, 3-5 Globe Road
Services: Lettings (as a Tenant)
Rent PCM: £1083
Would you recommend?: No
Postcode: E14
Branch: London, First Floor, 3-5 Globe Road
Lettings (as a Tenant)
Rent PCM: £1083
Postcode: E14
17
people found
this helpful
We contacted CityRooms on dozens of occasions to understand the checkout charges and the figures but were ignored each time. We made more than reasonable efforts to discuss, understand and negotiate the charges.
CityRooms were only responsive when charging us more money for additional services e.g. they would not release a reference to be able to move into a new place until we paid a months rent in advance. They did not advertise the room or start looking for new tenants to move in for several weeks after payments had been made.
I feel that they are a large company who held all the power and did nothing to communicate with the tenants. This was stressful as we didn't know if we could move out and we kept handing money over to them to help the process.
This is an example of an aggressive landlord taking advantage of renters in an under-regulated market. We were not treated fairly by CityRooms in their position of responsibility where they should owe a duty of care. A customer buying a product or service from the high street would not be treated so poorly (especially for the amounts of money involved).
Comment on agent fees
I would not recommend this agent to anyone looking for a pleasant experience
17
people found
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