83% lettings valuation accuracy
40% lettings fee satisfaction
...left to get your reviews in for the
2024
allAgents People Awards
Oct 04,2018
Oct 04,2018
12
people found
this helpful
this helpful
'Letting agent of the year 2014' - obviously a lot has changed in the last 4 years...
Obviously more than happy to help you get into one of their properties, but that's about where the assistance ends.
We raised an issue with our boiler being faulty (losing pressure and failing to work), they sent someone out to top up the boiler, as I had done anyway, and deemed the job fine. It continued to fail, and took Heaton Property a while to address the problem and left us having to manually top up the boiler to ensure we had heating/hot water for a few winter weeks. A massive inconvenience, and it was clearly low down the priorities.
Furthermore, when we neared the end of our 12-month tenancy, we requested going on to a rolling contract as we had reserved a house and didn't have a clear moving out date but would be able to give at least a month's notice. Zeno said this wasn't possible as the landlord directed them to seek a 12-month tenancy, however when we contacted the landlord she said she'd not even had that discussion with him, which suggests he's happy to lie to maximise his profits than help a tenant who'd honoured their tenancy over the past year.
We were being told we had to sign up to a 12-month contract, and when we had a moving out date we could pay a further £250 to get out of the contract, but we'd still be liable for the rent until a new tenant was found. This just seems a massively unfair way to treat tenants.
Upon moving out (we didn't sign up for a mental buyout of your contract but still pay the rent situation) we were subject to ridiculous charges, one being a check-out fee which is not given a value in the tenancy agreement, so I assume they shuffle the monetary value they put on this according to how much they fancy taking from your deposit. We were also deducted money for 3.5 hours worth of cleaning which was essentially a water mark on a tap and not much else. They might need to look at a new cleaning company if they're this inefficient, but guess it's all right when they pass the cost off onto the tenant.
They also charged us to clean two mattresses despite us using waterproof mattress protectors throughout the duration of our tenancy, and even when one of our mattresses was proven to not have been professionally cleaned prior to us moving in. They did waive the fee for one mattress when we disputed this, but were still spoken to by Zeno in an unprofessional and belittling manner, and this wasn't for the first time in correspondence with him. A very different tone once you're tied into a contract with them.
We also raised a problem with skirting boards started to expand in the bathroom, however they didn't follow this up with an inspection despite us sending pictures to show the situation, showing a disinterest in maintaining the property itself.
Not a very nice letting company to deal with.
Obviously more than happy to help you get into one of their properties, but that's about where the assistance ends.
We raised an issue with our boiler being faulty (losing pressure and failing to work), they sent someone out to top up the boiler, as I had done anyway, and deemed the job fine. It continued to fail, and took Heaton Property a while to address the problem and left us having to manually top up the boiler to ensure we had heating/hot water for a few winter weeks. A massive inconvenience, and it was clearly low down the priorities.
Furthermore, when we neared the end of our 12-month tenancy, we requested going on to a rolling contract as we had reserved a house and didn't have a clear moving out date but would be able to give at least a month's notice. Zeno said this wasn't possible as the landlord directed them to seek a 12-month tenancy, however when we contacted the landlord she said she'd not even had that discussion with him, which suggests he's happy to lie to maximise his profits than help a tenant who'd honoured their tenancy over the past year.
We were being told we had to sign up to a 12-month contract, and when we had a moving out date we could pay a further £250 to get out of the contract, but we'd still be liable for the rent until a new tenant was found. This just seems a massively unfair way to treat tenants.
Upon moving out (we didn't sign up for a mental buyout of your contract but still pay the rent situation) we were subject to ridiculous charges, one being a check-out fee which is not given a value in the tenancy agreement, so I assume they shuffle the monetary value they put on this according to how much they fancy taking from your deposit. We were also deducted money for 3.5 hours worth of cleaning which was essentially a water mark on a tap and not much else. They might need to look at a new cleaning company if they're this inefficient, but guess it's all right when they pass the cost off onto the tenant.
They also charged us to clean two mattresses despite us using waterproof mattress protectors throughout the duration of our tenancy, and even when one of our mattresses was proven to not have been professionally cleaned prior to us moving in. They did waive the fee for one mattress when we disputed this, but were still spoken to by Zeno in an unprofessional and belittling manner, and this wasn't for the first time in correspondence with him. A very different tone once you're tied into a contract with them.
We also raised a problem with skirting boards started to expand in the bathroom, however they didn't follow this up with an inspection despite us sending pictures to show the situation, showing a disinterest in maintaining the property itself.
Not a very nice letting company to deal with.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Apr 2024
reviewed by 'ANON'
12th Feb 2024
reviewed by 'Anon'
21st Dec 2023
reviewed by 'Anon'
4th Aug 2023
reviewed by 'Karma'
23rd Jun 2023
reviewed by 'Anonymous'
29th Mar 2023
reviewed by 'Mickey Chin'
Opening Hours
Address
Heaton Property
204a Heaton Road
Heaton,Newcastle upon Tyne
Tyne and Wear
NE6 5HP
0191 240 0665
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 83% | 40% | £365 | £1,790 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 0 | 7 | 32 | 0 | 0 | 0 | 0 | 2 | 7 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
Members of
Rankings
Overall
Overall
Estate agents
Latest Properties
No Properties
Apr 11,2024
Apr 11,2024
0
people found
this helpful
this helpful
we always paid our rent in full and on time, and despite this had to raise multiple issues with the property while we were letting it, including faulty door trims, a broken toilet flush, and black spot mould in the bathroom (which was present from ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 12,2024
Feb 12,2024
2
people found
this helpful
this helpful
I would give this place 0 stars if I could. I initially had a very seamless tenancy, I was in a 2 bed house and my housemate had to move out - we were able to find a replacement tenant easily and this was fine. When I ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2023
Dec 21,2023
0
people found
this helpful
this helpful
I spent 12 months being gaslit over mould and damp. I had mould all around the windows in my room, my clothes and shoes were damaged and all they told me was to stop drying our clothes indoors in November, although we didn't have a washer/...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04,2023
Aug 04,2023
7
people found
this helpful
this helpful
I echo the previous reviews. For someone so tiny in stature the manager is so nasty. I remember the heating went off in the winter, and rather than apologise and make it a priority to sort, he simply said 'we have a little heater in ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04, 2023
View all comments
(1)
Hi,
This is message is from a former tenant of Heaton property. Is there any chance you could you please get in contact with me?
Thank you. ...
Jun 23,2023
Jun 23,2023
7
people found
this helpful
this helpful
If I could give it 0 stars I would. The manager is the most unpleasant, aggressive bully I have ever come across. Never experienced a 'professional' speak to anyone the way he has spoken to and dealt with us. As a landlord and a tenant I ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 29,2023
Mar 29,2023
3
people found
this helpful
this helpful
I have never come across anybody so rude and unprofessional in my life in all businesses.
They have no idea about selling house. Definitely do not have any knowledge in communication let alone do anything else....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 03, 2023
View all comments
(1)
This review is false and done in my name. I neither sanctioned nor condone the use of my name is such a manner. If this continues, the perpetrators will be referred to the relevant authorities.
In actual fact, I am EXTREMELY HAPPY WITH LIAM AND THE TEAM AND FEEL THAT LIAM HAS BEEN ATTENTIVE AND PERSONABLE IN HIS APPROACH. I have dealt with estate agents in the past and Heaton Properties are a league above all of them.
My name is Mickey Peng-Kit Chin and this is my genuine review. I authorise ...
Jan 24,2023
Jan 24,2023
16
people found
this helpful
this helpful
Me and my partner rented a Heaton property flat for a year and it was a complete nightmare from beginning to end. It was by far the worst renting experience we’ve both had. If you have a quick look online, you can see the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 20,2022
Oct 20,2022
17
people found
this helpful
this helpful
Completely shocked at how rude and aggressive the manager was. I called up for help and he began so defensive and angry at once so obviously knew that he was in the wrong.
Moving out of a flat and they are keeping half the deposit ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2022
Sep 30,2022
5
people found
this helpful
this helpful
Terrible letting agent, deeply unpleasant and questionable business practices.
I was renting a property and the Heaton Property then listed it for sale without telling us. We found this out on Rightmove first, and then noticed a ‘for sale’ sign up the next day. This ...
read full review
read full review
Was this helpful?
Yes
Yes
May 24,2022
May 24,2022
1
people found
this helpful
this helpful
To be fair, we had a good experience of renting with Heaton Property. They were supportive throughout process. Their team worked hard to accommodate our needs....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 13,2022
Feb 13,2022
0
people found
this helpful
this helpful
I love my new flat in Heaton. The office guys are very friendly and helpful. When I moved in the flat was very clean and exactly as promised.
The box of treats was a very nice touch and it's great that they are working with ...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21,2021
Dec 21,2021
12
people found
this helpful
this helpful
I have seen very little that makes it an award winning agency.
Communication- I have numerous emails where I have had to chase because getting through by phone is almost impossible. When I am told I will hear back about the issue(s) I've only ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Oct 19, 2022
View all comments
(2)
Very similar experience as well and ridiculously similar emails from the agency. We’ve been told they’re finishing up some big summer jobs and that they need more time. Previous to this they said they’re on holiday. It’s been about 4 months since we’re waiting for repairs on essential everyday appliances and furniture. I suppose it’ll soon be too close to Christmas or another silly excuse. Absolutely shameless. ...
Nov 04,2021
Nov 04,2021
7
people found
this helpful
this helpful
I have genuinely never had the displeasure of working with a more obnoxious, rude, and entitled group of people as I did working with Heaton Property. The manager is not only useless but also aggressive and unpleasant in every single interaction I ever had with ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2021
Aug 11,2021
8
people found
this helpful
this helpful
Absolutely atrocious company. Not only do they squeeze every last drop of money they can from you but they do not keep you updated. I lived in a house share and felt incredibly uncomfortable as people (with permission from the letting agency) came in and ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 09,2021
Jul 09,2021
8
people found
this helpful
this helpful
Scum. Rude, rip off merchants and generally the reason these companies get a bad name. Spend their working lives trying to take money off people. Borderline criminal....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 20,2021
Jun 20,2021
7
people found
this helpful
this helpful
Avoid this agency at all costs. Their manager is rude on the phone and they will never fix any problems without you putting up a fight. The fridge broke, heating didn't work, pest issues, wifi faulty, broken lights and broken chairs. Nothing was fixed despite ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30,2020
Oct 30,2020
12
people found
this helpful
this helpful
Trying to get money out of people's pockets at the end of the tenancy. With videos, photos and matching inventory reports, they tried to magnify the smallest bits to charge very expensive "cleaning" fees. One thing I honestly wish I would've done was go for ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2020
Sep 24,2020
8
people found
this helpful
this helpful
Dishonest and unprofessional for Heaton Property to try to drag out a contract longer than agreed -especially during the Coronavirus Pandemic!
You cannot trust this company, even during a crisis, very disappointing...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2020
Sep 24,2020
8
people found
this helpful
this helpful
Really unacceptable practices at Heaton Property, including continuing to charge tenants rent for a property after their contract has ended and tenants have moved out. They are inflexible in their response to the challenges of the pandemic and seem to be attempting to profit from ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 24,2020
Sep 24,2020
6
people found
this helpful
this helpful
Friends of mine moved out at the end of August and are being chased for an additional months rent - they're basically being asked to pay for a property they're not even living in. This is causing so much unnecessary stress, particularly when we're in ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
7
people found
this helpful
this helpful
Really unimpressed and really don't know why they have won so many awards. They're unacceptably trying to drag out a contract after moving out - they're demanding money for a home that isn't lived in. Really disappointed with their unhelpful responses....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
7
people found
this helpful
this helpful
This company seems to operate in pretty unacceptable ways, if you're looking to be treated fairly and decently you should look elsewhere. They think it's ok to charge people money for a home they don't live in AFTER they move out after the end of ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
8
people found
this helpful
this helpful
Both Damiano and Zeno at Heaton Property have engaged in attempted extortion of a tenant for rent on a property they no longer live in and are no contractual obligation to pay rent for. It’s clear things have really gone downhill since the 2014 award ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
7
people found
this helpful
this helpful
I am giving this letting agent a one star review as i have found them to be highly unprofessional and treated tenants in an unacceptable manner especially given that we are in a pandemic. Two friends of mine recently moved out of a property rented ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
7
people found
this helpful
this helpful
They were uncommunicative and unwilling to consider a reasonable request for flexibility during Covid. Despite us accepting this and finding other accommodation at the end of our contract, they are trying to sting us with an extra month's rent payment!
A terrible company. Steer well ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
6
people found
this helpful
this helpful
Some friends of mine rented through Heaton Property, moved out at the end of their contract, and the landlord is STILL TRYING TO CHARGE THEM RENT despite the contract being over and them not living there! There's a pandemic going on, for crying out loud! ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
5
people found
this helpful
this helpful
Friends of mine rented through Heaton Property and went through a really difficult and stressful time as a result during the COVID pandemic. They have found a new place and moved out before the end of their contract. After having asked for a rolling contract ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2020
Sep 23,2020
4
people found
this helpful
this helpful
It's reprehensible that they've attempted to get money for a empty property for a month after the tenants contract has run out and they have moved out. Especially, when we are all currently facing a pandemic and many people are struggling financially....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2020
Aug 20,2020
3
people found
this helpful
this helpful
You only need to skim through reviews to get a measure of Heaton Property.
All of the 1 star reviews are from tenants. All of the 5 star reviews are from landlords despite allAgents stating that positive reviews from landlords are prohibited - reviews literally state "they ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 11,2020
Jul 11,2020
10
people found
this helpful
this helpful
I have lived in a few rented houses in my time. This one was the worst and I would strongly advise everybody from using Heaton property. I’m unsure exactly how they have been winning all of their “awards”.
The shower didn’t work and ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
