The property was marketed quickly and viewings were arranged for prospective tenants within a very short space of time. However, the property is difficult to locate and the prospective tenants were not given details of how to find the property, resulting in me missing the first two viewings because they could not find the property and it was out of hours so could not ring the agents for direction. This was remedied after I raised the issue with white gates.
This is the first property I have let and I don\'t think it was explained well enough as the process was going through, what would be happening next and what time scales to expect etc. I feel like I had to make more phone calls to chase up and find out what was happening, than calls that were made to me keeping me updated. I a,so don\'t think that enough information was verbally given with regards to costs charged y whitegates for finding the tenants and setting the tenancy up, I was just advised of a 75% of first months rent as the fee, I wasn\'t told that there would be an additional fee for registering the tenancy or that VAT would be applied to the sum, and as a consequence I have not received the sumitro was expecting for the first month and have miscalculated my budget as a result. I appreciate that it is documented in the contract, but I think more information needs to be given when the verbally discussions are taking place.
What agent could do to change your mind?
I would not recommend Whitegatesto someone else, however, I would not advise someone not to use them,I am indifferent on the matter. I think that they could keep customers updated better and explain the processes better. They also need to be more transparent with regards to the extras that bump the costs up. However, as mentioned, property was marketed quickly and a let agreed quickly, which is a plus point. I may consider trying. Another agent next time to see how other agents compare in service.