I was very disappointed with our dealings with the Kingsthorpe Northampton branch. I found them dishonest and as a result felt that they had wasted our time. We put in an offer in on a house we wished to purchase and they lied to us telling us the house had sold when it hadn\'t as one of their members of staff wished to purchase the same property. When we discovered the truth we felt that they deliberately went to every effort possible to ensure that their member of staff secured the property. They claimed that the vendor did not wish to even have more money offered to them which I find difficult to believe. We eventually got our two offers in writing days after their member of staff had secured the property. We feel that they should have acted in a much more professional manner ensuring that the best interests of their vendor and prospective buyers were put first above the interests of their staff. A fair playing field is all we hoped for and sadly this is not what we received. This resulted in our time and efforts being wasted and we would never deal with this company again.
What agent could do to change your mind?
Don\'t lie to a prospective buyer.
Ensure that all communications are given to all parties concerned.
Do not place the interests of staff above vendor and buyer.