The flat search and viewings managed by Jay was very good. He showed us some good properties that were all possible contenders. He did not waste our time showing flats he was not convinced we would like. Not pushy or patronising as some of the other agents out there. He also showed some good negotiation skills.
The reference checking part could have been a bit smoother. This was mainly due to the fact we spoke to 4 different persons during the process (Sue, Sophie, Danielle and somebody else) and the requirements were not always clear. Having a single point of contact would have been easier. But maybe this was due to holidays.