1 Star Review
Oct 01,2018
By:
'Rebecca'
Oct 01,2018
Branch: Manchester, 679 Wilmslow Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: M20
Branch: Manchester, 679 Wilmslow Road
Lettings (as a Tenant)
Postcode: M20
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I have never dealt with a company that have been completely incompetent of doing their job to the scale of Philip James. Unfortunately, this is not a focus on one member of staff, but for all staff I have had to deal with at the company including Neil, Ben, Kate and Sophie. All of them had 0 customer service skills and constantly over promised and under delivered. Basic actions were not met and the level of communication was completely below poor.
Comment on agent fees
The fees are an outrageous amount to pay when the service is at such a low standard. To pay the fees they ask for, I would at least expect the keys for the property to be ready on the move in date as this is basic, however they could not even carry out this service even though they charge huge ‘admin’ fees. With the problems we have had, it has always been us chasing the agent for details, not them offering information first. No ‘admin’ was done to justify their fees.
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