Forest Hill, London, SE23
4.9/5, 494 reviews
94% recommended
100% sales valuation accuracy
100% sales fee satisfaction
98% lettings valuation accuracy
97% lettings fee satisfaction



Property Features

Northwood - Visit Our Website

“I am in my third year of renting out two ......”

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Aug 31,2012
Minithumbup
By: 'Carol'
Aug 31,2012
0 people found
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I am in my third year of renting out two properties in the New Cross area. In the first year I rented one out through a large chain of estate agents/letting agents in the area and one thru Daisy Lets. As a very busy person and a novice in the world of renting out property, and someone who as a tenant had suffered in the past with bad landlords and inefficient manageing agents it was very important to me to find an agent who I could completely trust to take on the entire management of my properties, and also provide a good service to my tenants. I was drawn to Daisy Lets because they only deal with lettings and because they are a small company who from my earliest dealings with them seemed to offer a very personal, caring, hands on and proffessional service.As people who had managed properties of there own I felt safe that they had the experience and commitment to look after both the interests of my tenants and myself. My trust in them in the first year was completely justified and at the end of the year I transferred both properties to their care. The whole team at Daisy Lets is amazing. (they are so good they have expanded and taken on new staff during the three years I have been with them) They are very proffessional in their dealings with both myself and my tenants but have a caring, approachable manner which has enabled us to build a friendly working relationship and I feel very comfortable dealing with them. THEY KNOW WHO I AM! I am not just a faceless name in their database. I feel very confident and trust them to completely manage the running of my flats, deferring to me for any major issues, but on the whole dealing with events themselves. They were suportive of me in a difficult situation, but tenants have also told me how great they are to deal with from a tenants point of view. Any work that has needed to be done at the properties has been carried out quickly and efficiently using thgeir own reliable and skilled proffessionals, taking into consideration my interests in terms of expense but also the tenants interests in terms of getting work done quickly and well with minimum inconvenience to the tenanats. On the two occassions I have had to find new tenants they have found a range of potential tenants for me to chose from, have been incredibly co operative with my request to meet tenants before taking them on and managed a quick turn around which has meant that I have not had periods where the properties are untenanted. I cannot praise them highly enough and would (and in fact have) recommend them to anyone looking to rent property in the are or who have property to rent which they want managed.
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Opening Hours
Address

Northwood
5 London Road,
Forest Hill,London
Greater London
SE23 3TW
0208 299 9035

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £645,000 £1,070,000
Lettings 98% 97% £510 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
145 10 305 19 4 0 3 0 7 1
Areas covered
  • SE22
  • Forest Hill
  • SE23
  • Rye
  • SE26
  • East Dulwich
  • SE21
  • Herne Hill
  • SE20
  • Sydenham
  • SE4
  • Peckham
  • SE15
  • Nunhead
  • SE6
  • Brockley
  • SE5
  • SE24
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
ARLA TPOS Sales TPOS Lettings TPOS DPS SAGEagent
Latest Properties
Images & Videos

“Northwood - Rebecca Customer Review...”

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Mar 14,2024
Minithumbup
Rebecca
By: 'Georgia'
Mar 14,2024
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Our experience with Northwood was great. In particular Rebecca who was incredibly helpful throughout the entire process of moving into our new property. Her prompt communication, and expert guidance made the transition smooth and stress-free. We highly recommend her services to anyone in need of ...
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“Rebecca is the dream estate agent. She was so......”

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Mar 06,2024
Minithumbup
Rebecca
By: 'Sophie'
Mar 06,2024
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Rebecca is the dream estate agent. She was so helpful and efficient!...
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“Rebecca helped us secure our dream house afte......”

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Mar 05,2024
Minithumbup
Rebecca
By: 'Lola Miller'
Mar 05,2024
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Rebecca helped us secure our dream house after we’d struggled to find a place in London that we liked and could afford! She kept us in the loop and helped us put forward the best application possible....
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“Rebecca was really lovely and the first point......”

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Feb 27,2024
Minithumbup
Rebecca
Nella
By: 'Amarjita'
Feb 27,2024
0 people found
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Rebecca was really lovely and the first point of contact during the flat viewing. She continued to be helpful with the referencing process and clearly explained each of the steps. She was also very patient to answer any questions I had. I have also been ...
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“Great experience with property viewing and fu......”

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Feb 27,2024
Minithumbup
Rebecca
By: 'Edgaras'
Feb 27,2024
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Great experience with property viewing and further communication regarding the overall process. Lovely to chat to and speedy responses. Thank you Rebecca....
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“Helpful agency let property with them for ten......”

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Feb 26,2024
Minithumbup
Maxine
By: 'Sue'
Feb 26,2024
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Helpful agency let property with them for ten years Maxine property manager is very helpful and efficient...
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“Had a lovely experience with Rebecca, I am so......”

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Feb 24,2024
Minithumbup
Rebecca
By: 'Leesa'
Feb 24,2024
1 people found
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Had a lovely experience with Rebecca, I am so happy I was put in contact with her! Right from my enquiry all the way through to the viewing and offer acceptance has been a delightful experience and she has gone above and beyond to ensure ...
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“Maxine Segrue...”

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Feb 13,2024
Minithumbup
Maxine
By: 'Crepeau'
Feb 13,2024
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Over the last 4 years, Maxine has been very helpful on all aspects of our tenancy. She was always pleasant and easy to deal with. Any issues with the property were handled professionally....
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“We were shown around a lovely property by Reb......”

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Feb 05,2024
Minithumbup
Rebecca
By: 'Ellie & Connor'
Feb 05,2024
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We were shown around a lovely property by Rebecca who was brilliant and answered all of our questions. The process of securing the flat since then has been seamless and Northwood have been incredibly helpful every step of the way. Really friendly people to work ...
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“Great service!...”

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Feb 05,2024
Minithumbup
Rebecca
By: 'Beth'
Feb 05,2024
0 people found
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I had an excellent experience working with Rebecca as my estate agent. Her responsiveness was impressive, and she answered all my questions quickly. Rebecca's down-to-earth approach made the entire process comfortable, and she went above and beyond to ensure a smooth rental experience. I highly ...
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“Fast process, great experience!...”

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Jan 22,2024
Minithumbup
Rebecca
Nella
By: 'Aaron'
Jan 22,2024
0 people found
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Me and my girlfriend were shown around the property by Rebecca who gave us all the information we needed and was warm and welcoming. Rebecca really helped out with the process and made everything really simple. We’re both looking forward to moving into our ...
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“Very helpful friendly and personable service.......”

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Jan 16,2024
Minithumbup
By: 'Jack Wellwood Ker'
Jan 16,2024
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Very helpful friendly and personable service. The whole team and especially Rebecca were a delight to deal with....
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“My Experience...”

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Jan 16,2024
Minithumbup
By: 'Dauda'
Jan 16,2024
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Rebecca she is an amazing agent; my experience with her is incredible. She was helpful, patience and precise in her words...
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“Had such a great customer service she’s a goo......”

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Jan 16,2024
Minithumbup
By: 'Mary'
Jan 16,2024
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Had such a great customer service she’s a good staff for the company...
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“Rebecca was so helpful during the whole proce......”

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Jan 08,2024
Minithumbup
By: 'Sharon'
Jan 08,2024
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Rebecca was so helpful during the whole process, we couldn’t recommend here more....
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“The team are very professional and helpful. ......”

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Dec 20,2023
Minithumbup
By: 'D'
Dec 20,2023
0 people found
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The team are very professional and helpful. Have found reliable tenants time after time. Will continue to use DaiseyLets for all future lettings. Thanks to Ally, Rebecca and Nella....
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“Amazing customer service from Rebecca and Nel......”

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Dec 18,2023
Minithumbup
By: 'Nicolas'
Dec 18,2023
0 people found
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Amazing customer service from Rebecca and Nella at Daisy lets & sales. They are so attentive and made the whole process to find a new tenant for our property very easy for us. They are professional, efficient and competent. I would highly recommend “Daisy lets & sales”....
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“We are very grateful to Rebecca for her exper......”

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Dec 18,2023
Minithumbup
By: 'Paul'
Dec 18,2023
0 people found
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We are very grateful to Rebecca for her expert and timely work in finding us a new tenant and negotiating a good rent for us. This is the second time in a little over two years. Ace letting service! We were very pleased to work ...
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“Great communication...”

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Dec 07,2023
Minithumbup
By: 'Sophie'
Dec 07,2023
0 people found
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So far have had a great experience - Rebecca has been extremely helpful and communicative - setting up a viewing quickly, taking time to send us a virtual tour, and altogether helping us to secure the perfect flat! The referencing process has also been very ...
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“After 2 weeks searching for a nice flat to re......”

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Dec 07,2023
Minithumbup
By: 'Alireza'
Dec 07,2023
0 people found
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After 2 weeks searching for a nice flat to rent , Rebecca offered me a flat . She arranged viewing so quickly and spent time to show me the place and after I liked it , she managed process of agreement very fast and she is really kind and ...
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“Great move in process...”

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Dec 06,2023
Minithumbup
By: 'Laurence'
Dec 06,2023
0 people found
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Rebecca has been super helpful for our whole process, from setting up an appointment, dealing with sticky keys, showing us around the flat and keeping us updated on the steps required to sort out moving into our new flat. Had made the process as smooth ...
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“Rebecca great. Helpful friendly and efficient......”

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Dec 05,2023
Minithumbdown
By: 'John Villeneau'
Dec 05,2023
0 people found
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Rebecca great. Helpful friendly and efficient. I would highly recommend....
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“Thank you for everything mam. Such a nice and......”

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Nov 22,2023
Minithumbup
By: 'John'
Nov 22,2023
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Thank you for everything mam. Such a nice and approachable person....
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“Our transaction was very smooth and the agent......”

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Nov 21,2023
Minithumbup
By: 'Renz'
Nov 21,2023
0 people found
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Our transaction was very smooth and the agent is very understanding and helped us step by step. She is very much competent in her field....
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“CAN ONLY RECOMMEND!!...”

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Nov 06,2023
Minithumbup
By: 'Max and Mikaella'
Nov 06,2023
0 people found
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My girlfriend and I were looking for a new home to move into together and we stumbled across this stunning two bed property in Dulwich. Justin at Daisy Let’s made us feel very welcome at the property and handled the entire process from viewing ...
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“I have been using Daisy Lets for 10 years now......”

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Nov 01,2023
Minithumbup
By: 'Sonia'
Nov 01,2023
0 people found
this helpful
I have been using Daisy Lets for 10 years now and have always been happy with their friendly and professional service...
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Staff picture Maxine
(133)
Staff picture Rebecca
(115)
Staff picture Ally
(97)
Staff picture Nella
(76)
Staff picture Collette
(10)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Northwood is very proud of our customer service and good reputation, and receive very few complaints, but we
accept that sometimes things can go wrong and you might wish to complain.

Northwood is a member of The Property Ombudsman Service (TPOS) and therefore strives to provide a high level of service to all our customers, we have a complaints procedure in place with the aim that any issues that do arise can
be dealt with as quickly as possible and we hope that most complaints can be resolved without the need to take it
to TPOS.

All complaints should be firstly presented to the individual you have been dealing with in the relevant office
(Lettings/Sales/Property Mangement/Accounts), we would hope that this person should be able to resolve your
issue at this stage, however if you are not satisfied with their response you should put your complaint in writing to
the Director: Stuart Williams

Your complaint will be acknowledged within 2 working days of receipt and investigated further. A full response
from the director setting out her findings in writing and details of how she believes your complaint can be
resolved will be received within 7 working days.

If on receipt of this response you are not satisfied, please respond to the Director, who will review your complaint
once again and give a ‘Full and Final’ response within 7 days.

If the ‘Full and Final’ response should still not be satisfactory to you then you are able to contact The Property
Ombudsman (TPOS). TPOS will not consider any complaint that hasn’t been completely through our internal
complaint procedure as outlined above. They will then review your complaint. Details of how to do this are
contained within ‘The Property Ombudsman Consumer Guide’ available in our branch at 5 London Road or
online at www.tpos.co.uk
Last updated at 9:32 AM 17/01/2024 by allAgents

Awards won by Northwood, London SE23 3TW



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Northwood

Branch - Forest Hill, London, SE23