As a firm accredited by the Ombudsman Services, Madison Brook aims to provide the highest standards of service to all landlords and
tenants, but to ensure that your interests are safeguarded, we offer the following:
If you believe you have a grievance, please write
in the first instance to
The Manager at the address below:
Unit B,
20 Western Gateway,
London,
E16 1BS
The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in house complaints procedures.
A formal written outcome of the complaint will be sent to you within 21 days.
If we require longer than this timescale we will advise you in writing and confirm our revised response date.
If you remain dissatisfied with the result of the internal investigation, please contact The Managing Partner who will review the complaint.
Following the conclusion of our in-house review we will write to you with a final written statement.
If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 2:46 PM 01/11/2017 by allAgents