1 Star Review
Sep 19,2018
By:
'Charlotte'
Sep 19,2018
Branch: Bromley, One Elmfield Park
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: ST7
Branch: Bromley, One Elmfield Park
Sales (Prospective customer)
Postcode: ST7
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I've previously written a review regarding the awful experience I've had with Buy2Let Shop and 6 months later I am still trying to reclaim the money I paid them.
I was very upfront about the source of my funds and pushed into using preferred suppliers which gave conflicting advice and resulted in the breakdown of two deals. I am now in the process of trying to claw back nearly £7k for finders fees on property that Buy2Let Shop pulled me out from after the incorrect advice and false reassurances to secure their deal.
Responses are slow, different departments give conflicting information, minimal consistency in their messaging and now I've escalated this to the Property Ombudsman they have only sent selected parts of emails and twisted facts to paint the story in their favour.
This is a terrible company who exploits investors for it's financial gain and refuses to respond to complaints in a timely fashion or follow procedure. Six months after engaging with Buy2Let Shop I'm still trying to get back buyers premiums and deposits for properties which were resold to other investors and I'll continue to post this on social media to warn others of the dangers of working with this company.
Outside of Google reviews there is no option to leave reviews via Feefo, facebook or other social media channels so I question how balanced the reviews really are - avoid at all costs.
If anyone wants to know more details about my situation please get in contact with me and I'll be happy to share the details.
Comment on agent fees
£1800 to use the service - this is in addition to the fees I paid for the properties which I don't own. I haven't even requested this join up fee back, just the investment money I paid and yet they won't refund this.
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