Cheam Village, SM3
4.9/5, 166 reviews
99% recommended
100% sales valuation accuracy
100% sales fee satisfaction
96% lettings valuation accuracy
95% lettings fee satisfaction



Property Features

...left to get your reviews in for the
2024 allAgents People Awards


“Great service...”

Share on :
Sep 19,2018
Minithumbup
By: 'Jane'
Sep 19,2018
2 people found
this helpful
Lucy and all staff at Cheam dealt with selling my late Father's Property for me. They made a painful and difficult time easier for me. Always professional, friendly and keeping me up to date with all developments along the way. I am now in the process of buying my first property and did not hesitate to deal with Goodfellows. First class service, first class staff.
Comment on agent fees
Agent’s fees very reasonable.
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

Goodfellows
2 Ewell Road
Cheam Village
Greater London
SM3 8BU
020 8643 5252

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £50,000 £640,000
Lettings 96% 95% £750 £2,600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
47 1 86 1 11 0 13 0 7 0
Areas covered
  • SM3
  • SM2
  • SM1
  • KT17
  • SM7
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS TDS My deposits scheme
Latest Properties

No Properties

Images & Videos

“Estate AgentsEstate agent stereotypes exist ......”

Share on :
Oct 01,2022
Minithumbup
Stefan
By: 'CPM'
Oct 01,2022
0 people found
this helpful
Estate Agents Estate agent stereotypes exist for a reason, many of the agents we looked at when trying to sell our property fell into this category. Then we found Goodfellows. The team at Goodfellows Cheam, Stefan, Sabrina, and Lorraine were fantastic throughout the whole process ...
read full review
Was this helpful? Yes

“Fantastic Service...”

Share on :
May 13,2022
Minithumbup
Beckie
By: 'Claire Wheatley'
May 13,2022
0 people found
this helpful
The lettings team at Cheam are amazing. I have used Goodfellows in Cheam many times before and they have never let me down with finding excellent tenants. This time I was helped my Mae and Becki. Both girls are equally excellent. Mae kept me up ...
read full review
Was this helpful? Yes

“I want to express my endless gratitude for Li......”

Share on :
Apr 07,2021
Minithumbup
By: 'Ivan Savov'
Apr 07,2021
0 people found
this helpful
I want to express my endless gratitude for Lillian's professional work! From the office in Cheam! Of course, it is these qualities of the staff in the real estate agencies that make us, their clients happy and calm! Lillian - continue in this style!...
read full review
Was this helpful? Yes

“Sabrina and the team were very professional i......”

Share on :
Mar 10,2021
Minithumbup
By: 'Mark'
Mar 10,2021
0 people found
this helpful
Sabrina and the team were very professional in dealing with both our property sale and purchase . They made a stressful time painless and dealt quickly with any Conveyancing problems that we encountered. We would definitely recommend them....
read full review
Was this helpful? Yes

“Where to start....? Firstly, I would say the ......”

Share on :
Feb 24,2021
Minithumbup
Stefan
By: 'JackieH'
Feb 24,2021
0 people found
this helpful
Where to start....? Firstly, I would say the whole team are extremely friendly. Stefan valued our property and gave me what I considered to be honest and necessary feedback. He called when he said he would and gave me all the information needed. We decided ...
read full review
Was this helpful? Yes

“Thanks to everyone especially Sabrina regardi......”

Share on :
Feb 10,2021
Minithumbup
By: 'DN'
Feb 10,2021
0 people found
this helpful
Thanks to everyone especially Sabrina regarding sale of flat. For keeping us updated at all times and for her help with everything....
read full review
Was this helpful? Yes

“We received a 5* service from Sabrina and Ste......”

Share on :
Dec 16,2020
Minithumbup
Stefan
By: 'Emma And Steve'
Dec 16,2020
0 people found
this helpful
We received a 5* service from Sabrina and Stefan at Goodfellows. From start to finish they were attentive to our needs and proactive in their approach (on both our sale and purchase). Estate agents often get a bad name, but Goodfellows in Cheam really set themselves ...
read full review
Was this helpful? Yes

“Kelly Burton our property manager is great. ......”

Share on :
Jun 17,2020
Minithumbup
By: 'Mrs'
Jun 17,2020
1 people found
this helpful
Kelly Burton our property manager is great. If ever I have to get in contact she has been prompt on her reply and extremely helpful....
read full review
Was this helpful? Yes

“A very professional team offering a great ser......”

Share on :
Jun 03,2020
Minithumbup
Stefan
By: 'Chris'
Jun 03,2020
0 people found
this helpful
A very professional team offering a great service. Would highly recommend. Helped me find a tenant for my property in Tolworth....
read full review
Was this helpful? Yes

“Thank you...”

Share on :
Jan 31,2020
Minithumbup
Stefan
By: 'Anna'
Jan 31,2020
0 people found
this helpful
We would like to thank Stefan for keeping us sane during a very stressful move, he remained upbeat, helpful beyond what was is expected from an estate agent & professional....
read full review
Was this helpful? Yes

“We cannot thank the team at Goodfellows enoug......”

Share on :
Oct 24,2019
Minithumbup
Stefan
By: 'Sandra'
Oct 24,2019
0 people found
this helpful
We cannot thank the team at Goodfellows enough. They were all so very helpful, professional, respectful, always on hand to answer any questions. They made the whole process a stress free process. We would highly recommend Goodfellows to anyone thinking if moving....
read full review
Was this helpful? Yes

“Very happy...”

Share on :
Sep 30,2019
Minithumbup
By: 'Kerry'
Sep 30,2019
1 people found
this helpful
We found ourselves unexpectedly having to move from our rented property after some years and it’s been quite a shock as we were told the week before to renew for another year no problems - Louise reader at Cheam branch has been fantastic and ...
read full review
Was this helpful? Yes

“Good, honest, friendly service from all three......”

Share on :
Aug 26,2019
Minithumbup
By: 'anthony'
Aug 26,2019
0 people found
this helpful
Good, honest, friendly service from all three ladies I dealt with who kept on searching to find the best tenant. Mandy was the first point of contact and we set a monthly rent of £900 After that I dealt with Louise and Maria to visit the ...
read full review
Was this helpful? Yes

“Once I had found the property I contacted Goo......”

Share on :
Aug 19,2019
Minithumbup
By: 'Nasrin'
Aug 19,2019
0 people found
this helpful
Once I had found the property I contacted Goodfellows and spoke to Maria. I explained my situation and why I was in hurry to move. Maria was very helpful and efficient. She was constantly in contact with me and we were in the property within ...
read full review
Was this helpful? Yes

“Property for rent...”

Share on :
May 21,2019
Minithumbup
By: 'Louise'
May 21,2019
0 people found
this helpful
I would like to thankyou Cheam branch especially Louise and Mandy sue frape all staff great service and very helpful ....
read full review
Comment on agent fees
Great
Was this helpful? Yes

“Great service...”

Share on :
Mar 30,2019
Minithumbup
Stefan
By: 'Tim'
Mar 30,2019
0 people found
this helpful
I would like to thank the Cheam branch, especially Stefan for great service and help throughout the sale of the property....
read full review
Comment on agent fees
Ok
Was this helpful? Yes

“Landlord...”

Share on :
Mar 21,2019
Minithumbup
By: 'Kieran'
Mar 21,2019
0 people found
this helpful
I have recently let my flat through the Cheam Village Goodfellows Branch. I can not speak highly enough of Maria and the team. They found me the perfect tenant, were very professional, friendly and attentive. Kept me updated the whole way through the process and ...
read full review
Comment on agent fees
Very reasonable
Was this helpful? Yes

“Excellent service...”

Share on :
Mar 18,2019
Minithumbup
By: 'Hameed'
Mar 18,2019
0 people found
this helpful
Louise was was very attentive to our need as landlords considering we were renting our own home. She and her team at Fine and Country swiftly got us a professional family who we feel were ideally suited to our home....
read full review
Was this helpful? Yes

“Katie is Welcoming and very professional...”

Share on :
Feb 28,2019
Minithumbup
By: 'From'
Feb 28,2019
0 people found
this helpful
Katie made us feel very welcoming. She answered our queries in the most professional way. We were very happy with the way she handled everything. Katie is and will be an asset to which ever organisation she works for. I wish her all the very ...
read full review
Comment on agent fees
Reasonably good.
Was this helpful? Yes

“Katie - the Best...”

Share on :
Feb 27,2019
Minithumbup
By: 'Rajni'
Feb 27,2019
0 people found
this helpful
Katie is very friendly and cheerful. She is very proactive in terms of her job and the way she treated us was very welcoming. I would highly recommend her for all her future endeavors as she knows well what she is doing. Good Luck....
read full review
Was this helpful? Yes

“Great service...”

Share on :
Sep 19,2018
Minithumbup
By: 'Jane'
Sep 19,2018
2 people found
this helpful
Lucy and all staff at Cheam dealt with selling my late Father's Property for me. They made a painful and difficult time easier for me. Always professional, friendly and keeping me up to date with all developments along the way. I am now in the ...
read full review
Comment on agent fees
Agent’s fees very reasonable.
Was this helpful? Yes

“Thank you!...”

Share on :
Jul 02,2018
Minithumbup
By: 'Sarah'
Jul 02,2018
1 people found
this helpful
Hannah has been absolutely brilliant-so efficient, helpful and professional. Her communication and updates have been excellent throughout. I am very grateful to Hannah for the high quality service that I have received....
read full review
Was this helpful? Yes

“Tenancy Agreement for my ft....”

Share on :
Jun 28,2018
Minithumbup
By: 'Deb'
Jun 28,2018
1 people found
this helpful
I have been dealing with Maria Morgan for the last three years and of late, with Ms Haley Price in connection with finding suitable tenants for my flat in Sutton. I received excellent service from these two ladies. They are truly professionals and I can ...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes

“Good services...”

Share on :
Jun 28,2018
Minithumbup
By: 'Brooks'
Jun 28,2018
1 people found
this helpful
Very helpful and friendly, keeping me updated information and answer all queries promptly. Handing everything accurate and details. Good services....
read full review
Comment on agent fees
Not bad
Was this helpful? Yes

“Hanna and Hayley...”

Share on :
Jun 14,2018
Minithumbup
By: 'Maria'
Jun 14,2018
1 people found
this helpful
what I have to talk about hayley and hanna is sums up great competent professionals who are in the right profession goodfelow is very lucky to have those two ladys with them, thank you for having helped with patience and care...
read full review
Was this helpful? Yes

“Hannah's service to myself and my parents Surpassed expectations during a very difficult and stressful time and we can't thank her enough !...”

Share on :
May 17,2018
Minithumbup
By: 'Helen'
May 17,2018
1 people found
this helpful
Hannah's service was over and above to myself and my elderly parents. She made a very stressful time far easier to cope with for which we are extremely grateful . Thankyou so very much...
read full review
Was this helpful? Yes

“I staty with GOODFELLOWS because of Maria...”

Share on :
Apr 19,2018
Minithumbup
By: 'lifu'
Apr 19,2018
1 people found
this helpful
I think Maria brought us good luck and we stay with GOODFELLOWS because of Maria.That is very important and enjoyable for a newcomer to the country. Maria has been so helpful throughout the whole process from start to finish and has made what can ...
read full review
Was this helpful? Yes

“Great Experience...”

Share on :
Apr 11,2018
Minithumbup
Sharon
By: 'Les'
Apr 11,2018
1 people found
this helpful
Excellent experience and service. Goodfellows in Cheam were instrumental in arranging our move within a tight deadline and at short notice. Thanks to Maria and the team. Would not happened without you all....
read full review
Was this helpful? Yes

“Excellent service...”

Share on :
Apr 11,2018
Minithumbup
By: 'Niamh'
Apr 11,2018
1 people found
this helpful
Maria at the Cheam branch was extremely helpful towards myself and my mum when needing to find a property so quickly! She was able to show us our property at short notice and was a great help throughout the whole process....
read full review
Was this helpful? Yes

“Friendly cheerful and helpful.Made us feel welcome.Was happy ......”

Share on :
Oct 03,2017
Minithumbup
By: 'Dougal'
Oct 03,2017
0 people found
this helpful
Friendly cheerful and helpful. Made us feel welcome. Was happy to discuss our worries and answer questions. Helped to keep us calm at this stressful time (moving house and renting a flat)...
read full review
Comment on agent fees
Reasonable
Was this helpful? Yes
Staff picture Stefan
(21)
Staff picture Sharon
(5)
Staff picture Sophie
Staff picture Sally
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Goodfellows is a member of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One - Branch Manager
Complaints should, in the first instance, be directed to the Manager of the estate agency branch you have been dealing with. They will endeavour to liaise with you quickly and resolve your complaint immediately, no later than 5 working days from first notification.
Stage Two - Director
Should the local manager not be able to resolve your complaint to your satisfaction, you can refer the matter to the Sales or Lettings Director at head office. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
Stage Three - Managing Director
If, after you have dealt with the division director, you remain dissatisfied you may address your concerns, in writing, to the Managing Director. Once received your letter will be acknowledged within 3 working days and you will receive a response within 15 working days from receipt of your letter.
The address to write to is:
Tracey-Anne Green,
c/o Goodfellows Estate Agents Limited,
10, The Axis Centre,
Cleeve Road,
Leatherhead,
SURREY,
KT22 7RD
Or email: [email protected]

Stage Four - The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the Directors, and once you have received a Final Viewpoint letter from the Managing Director, you may approach the Property Ombudsman.
The Property Ombudsman
Milford House, 43 - 55 Milford Street, Salisbury, Wiltshire, SP1 2BP
Tel: 01722 333 306
Email: [email protected]

Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Please be aware that a complaint cannot be sent direct to the Ombudsman without first following the internal complaints procedure.
Last updated at 4:11 PM 08/11/2017 by allAgents

Awards won by Goodfellows, Cheam Village SM3 8BU



Get in touch with

Goodfellows

Branch - Cheam Village, SM3