CityRooms.com
London, E1
2/5, 152 reviews
26% recommended
33% sales valuation accuracy
32% sales fee satisfaction
27% lettings valuation accuracy
41% lettings fee satisfaction

“Disaster...”

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Sep 17,2018
Minithumbdown
By: 'Kevin'
Sep 17,2018
13 people found
this helpful
My experience with cityrooms was a nightmare from beggining till the end.
Firstly when i came to them office, i got interessted about a room, but i don't know why they couldnt arrange a viewing of it , and i had to choose to move in as all them other rooms were looking really bad. Everything when from bad to worst.
Once i moved in i got really dissapointed as the pictures were not reflecting the reality, the room was alright but the bathroom, toilet and kitchen were in the limit of liveable, everything was so dirty, and left without refurbishment since i think over 10 years.
Then we had a lot of issue, radiator out of service after 3 month of our stay, we never been able to get them to repair it, toilet blocked many time and had to wait days to get the issue resolved, water leaking from bathroom down the kitchen, and many other issue until we got kicked out the room apparently because the landlord wanted to get the room back. And please check the gaz and electricty allowance you get as its ridiculous, as after less than a year in there as i had to pay over charge of more than 300£. Please don't read other 5 stars review who are probably made from them own staff, everybody i know who is using them service including my previous flat mates are all dissapointed ! This agency deserve less than a star ! Please run away from them !
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Opening Hours
Address

CityRooms.com
First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 32% £0 £0
Lettings 27% 41% £520 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 36 98 0 0 0 0 1 14
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“First time using City Rooms but very happy with the ......”

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Apr 07,2020
Minithumbup
By: 'Rose'
Apr 07,2020
0 people found
this helpful
First time using City Rooms but very happy with the service provided by Chloe. Very good communication throughout the viewings were done online very efficiently. We will recommend this company for sure....
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“I cannot speak highly enough of Cityrooms and......”

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Mar 31,2020
Minithumbup
By: 'Danny Bassetti'
Mar 31,2020
0 people found
this helpful
I cannot speak highly enough of Cityrooms and our estate agent Lorenzo. He was kind, energetic when showing me around and a lovely lad who was always on hand to help if i needed him. He also listened to what we needed and acted upon ...
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“Fantastic company would definitely use City R......”

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Mar 30,2020
Minithumbup
By: 'Mike P'
Mar 30,2020
0 people found
this helpful
Fantastic company would definitely use City Rooms again, George my Agent was very proficient in the way he acted for me in the organising virtual viewings and the negotiating for me....
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“Wouldn't hesitate recommending City Rooms! ......”

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Mar 27,2020
Minithumbup
By: 'Jed'
Mar 27,2020
0 people found
this helpful
Wouldn't hesitate recommending City Rooms! It's all about the people and customer service, Giovanni was amazing Giovanni is as honest as they come...well for an Estate Agent anyway Lol I'm joking! Giovanni was realistic on expectations but worked hard to exceed. When I was ...
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“City Rooms have been fantastic right from the......”

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Mar 26,2020
Minithumbup
By: 'Alex'
Mar 26,2020
0 people found
this helpful
City Rooms have been fantastic right from the start. We approached them for a room in the city. Meeting Alex our agent he took time to sit with me and explain how City Rooms works and answered all my questions and concerns honestly. From that ...
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“Chloe has been amazing from the start of the ......”

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Mar 24,2020
Minithumbup
By: 'Kerry'
Mar 24,2020
0 people found
this helpful
Chloe has been amazing from the start of the renting process. I have never rented a room before and she has made this process a stress free experience. Chloe has answered every question that I have had with an honest professional response. No matter what ...
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“A very good experience, the agent Chloe was a......”

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Mar 23,2020
Minithumbup
By: 'Lucy'
Mar 23,2020
0 people found
this helpful
A very good experience, the agent Chloe was always ready to answer any questions and give advice as necessary.He was available 24/7 and always answered back in a short space of time if she was dealing with another customer. Chloe is a very pleasant & knowledgeable ...
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“My agent, Azziz, was first class. Instantly l......”

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Mar 17,2020
Minithumbup
By: 'Angela'
Mar 17,2020
0 people found
this helpful
My agent, Azziz, was first class. Instantly liked him upon meeting him. He explained the whole process and made everything very easy. He was quick to react to everything, I didn't want to do viewings for obvious reasons so he sent me all uptodate photos ...
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“Great experience, I struck lucky and rented m......”

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Mar 16,2020
Minithumbup
By: 'Roger'
Mar 16,2020
0 people found
this helpful
Great experience, I struck lucky and rented my room within 2 viewings. I can't praise Nicolo in Stepney Green office enough for his help from taking me on viewings through to getting the contract signed. One thing I might suggest is setting up an specific time ...
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“Stay away from them...”

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Mar 12,2020
Minithumbdown
By: 'Alessio Colandrea'
Mar 12,2020
1 people found
this helpful
Orribile experience, moved in two different houses managed by them, and the cleanliness was disgusting in both of them. In this one, among all the hazards, there's an electric transformer, right on top of the shower. I went to the agency in Stratford, and after ...
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“cleaner experience...”

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Mar 12,2020
Minithumbup
By: 'Mariarosaria'
Mar 12,2020
0 people found
this helpful
really expert, and very nice cleaner. I asked her to clean the oven and she immediately satisfied me even if her job was to clean only the exterior. her name is Andrea G. perfect experience...
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“Reliable maintenance service...”

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Mar 09,2020
Minithumbup
By: 'Melissa Salihi'
Mar 09,2020
0 people found
this helpful
Thank you to Christian (the repair man) who was able to assist my door lock repair within one hour. Super efficient service and quick turnaround. Christian can handle any job - big or small. Great asset to the team. Thank you to Alex (property manager) ...
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“Very pleased with the service I got, for less......”

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Mar 06,2020
Minithumbup
By: 'Kev'
Mar 06,2020
0 people found
this helpful
Very pleased with the service I got, for less than other agents. My dealings were handled by Ulugbek who kept me informed throughout and was readily available on the phone if I needed anything. When I made an offer he negotiated on my behalf and ...
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“Great Agency I used them for a room in London......”

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Mar 06,2020
Minithumbdown
By: 'Vinny'
Mar 06,2020
0 people found
this helpful
Great Agency I used them for a room in London and their services were awesome. From finding a room for me in less than 24 hrs to signing the contract. I highly recommend them...
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“If minus is eligible I'd rate it minus. The a......”

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Mar 02,2020
Minithumbdown
By: 'Jane'
Mar 02,2020
3 people found
this helpful
If minus is eligible I'd rate it minus. The agent is super pushy and is not trying to understand your needs. Rush you into paying deposit without an idea of arranging you a viewing whatsoever. Tells me how they are running quality there not quality ...
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“My Cityrooms agent Tina was the silver lining......”

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Feb 28,2020
Minithumbup
By: 'Lucina'
Feb 28,2020
0 people found
this helpful
My Cityrooms agent Tina was the silver lining in my renting process! I struggled with the paperwork and the deposit payment from the start of my tenancy but even during my struggle, Tina was a message away and supported me throughout. From the advert being ...
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“Straightforward, Simple and Amazing Value A......”

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Feb 27,2020
Minithumbup
By: 'Michael'
Feb 27,2020
0 people found
this helpful
Straightforward, Simple and Amazing Value A very straightforward and simplified process from start to finish, I can only say positive things about my recent experience with City Rooms and my point of contact, Alfonso. I had the need of urgent accommodation, I visited a few ...
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“Shady Scammers...”

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Feb 24,2020
Minithumbdown
By: 'M'
Feb 24,2020
5 people found
this helpful
These agents just seek to take advantage of foreigners looking to rent a room in London. All of these 5 star reviews are fake. Don't give them any money as you will regret it....
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“Good value if reasonably sure you want to sha......”

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Feb 13,2020
Minithumbup
By: 'Tim Andrews'
Feb 13,2020
0 people found
this helpful
Good value if reasonably sure you want to share with people from different demographics. This company has a good support from their property maintenance department. When dealing with difficulties they always kept in contact and updates regularly. Would recommend their service for sure....
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“I had a wonderful experience with Naira and N......”

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Feb 12,2020
Minithumbup
By: 'Graham'
Feb 12,2020
0 people found
this helpful
I had a wonderful experience with Naira and Navid. Naira handled all of my viewings with such a professional and punctual manner. Navid was available to talk to at any time of the day and would coordinate repairs and maintenance visits in the time that ...
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“Terrible services with Cityrooms. Found them ......”

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Feb 10,2020
Minithumbdown
By: 'J'
Feb 10,2020
5 people found
this helpful
Terrible services with Cityrooms. Found them via spareroom and was invited to discuss what I was looking for (I had already made clear what areas etc) - invited back again, the agent had no idea what I was looking for. I had clearly stated both ...
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“Highly recommended agency...”

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Feb 04,2020
Minithumbup
By: 'Leo'
Feb 04,2020
0 people found
this helpful
I honestly can't say enough good about Cityrooms and George my agent. Ciyrooms was Great at keeping me up to date with each stage of the process. George's professionalism and knowledge of the market was brilliant, he is great agent. Thanks to George for great ...
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“Had the chance to experience the service of t......”

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Feb 03,2020
Minithumbup
By: 'Bruni'
Feb 03,2020
0 people found
this helpful
Had the chance to experience the service of this agency and found them very reliable and serious when it comes to deliver their promises. I will recommend them to anyone I know...
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“Waiting for Refund...”

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Jan 24,2020
Minithumbdown
By: 'Arvind S'
Jan 24,2020
3 people found
this helpful
**DO NOT CHOOSE CITY ROOMS** We were looking for a room and had very limited time and hence chose to book a room through city rooms. 1. The room was not at all neat and we had to clean the bathroom ourselves 2. The lights were not ...
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“The process of renting my apartment…...”

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Dec 16,2019
Minithumbup
By: 'Mike Parker'
Dec 16,2019
0 people found
this helpful
The process of renting my room recently through City Rooms was easy and straightforward. I am very happy with the service i received particularly from Ulugbek my agent. Would definitely recommend....
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“Super great agency to do business with...”

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Dec 10,2019
Minithumbup
By: 'Douglas Campbell'
Dec 10,2019
0 people found
this helpful
I got offers for rooms from 3 different agents, however I decided to not go ahead with them. I then found Cityrooms and felt that they seemed the most straight forward, I had also seen several other rooms in my area but luckily I waited. I ...
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“One of the worst experiences ever. They won´t......”

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Dec 05,2019
Minithumbdown
By: 'David Gonzalez'
Dec 05,2019
3 people found
this helpful
One of the worst experiences ever. They won´t help you with anything and will try to rip you off with whatever they find the chance. Worst customer service. I rented 2 rooms with them and I promise myself I will never book a room with ...
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By: SJ Arnold
Jan 06, 2020
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I can confirm this is an extremely accurate review amongst a lot of blatantly fake ones. Absolute slumlords they are and will rip you off to the max. ...

“TLDR:While they might be managing some good properties, they ......”

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Nov 06,2018
Minithumbdown
By: 'Essam Ewaisha'
Nov 06,2018
21 people found
this helpful
TLDR: While they might be managing some good properties, they are the worst landlord and will rip you off. I have booked 2 rooms with city rooms and my experience was horrible. They reluctantly gave me the keys the day before my checkin day and didn't ...
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By: Sara-Jayne
Jan 10, 2020
View all comments (6)
Pretty accurate assessment. Not only that, they will move just about anybody in to live in flat with you, without doing checks or even responding to complaints. Lately just moved in very abusive guy into room next to me, who also deliberately destroyed my clothes that were being washed. Agency do not care. Also when fitted "new" locks to "fire door" (it's not) it broke on day 1 - their solution? Hammer it open and live with broken, horribly cracked doorframe ? ...

“Rude and not service-oriented staff...”

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Oct 12,2018
Minithumbdown
By: 'Laura'
Oct 12,2018
20 people found
this helpful
The team is looking to push clients through to rooms and don't really care what happens afterwards. They reply late or not at all once client has signed the contract. And they're overpriced. My internet was never installed and only after requesting for it several ...
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By: Gio
Nov 08, 2018
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Hi Laura, Basically what happened was, the internet router was delivered into our office, you then decided to come over and collect it. We explained to you that this router is a "plug and play", this means you only need to plug it and turn it on. Does this really required "further instructions"? come on.... Thanks for you 1 star, it's clear we deserved it. ? ...

“Poor communication and unexplained charges...”

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Oct 04,2018
Minithumbdown
By: 'JGW_1188'
Oct 04,2018
17 people found
this helpful
We contacted CityRooms on dozens of occasions to understand the checkout charges and the figures but were ignored each time. We made more than reasonable efforts to discuss, understand and negotiate the charges. CityRooms were only responsive when charging us more money for additional services ...
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Comment on agent fees
I would not recommend this agent to anyone looking for a pleasant experience
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By: Anon
Mar 28, 2019
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City Rooms have been VERY unprofessional and demonstrated unprofessional misconduct numerous time, extremely disappointed in my experience with their services, as a client. They purely profit driven with a significant lack of ethical behaviour. ...
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Awards won by CityRooms.com, London E1 4DT


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