CityRooms.com
London, E1
2.4/5, 209 reviews
36% recommended
33% sales valuation accuracy
32% sales fee satisfaction
25% lettings valuation accuracy
49% lettings fee satisfaction

“Disaster...”

Share on :
Sep 17,2018
Minithumbdown
By: 'Kevin'
Sep 17,2018
13 people found
this helpful
My experience with cityrooms was a nightmare from beggining till the end.
Firstly when i came to them office, i got interessted about a room, but i don't know why they couldnt arrange a viewing of it , and i had to choose to move in as all them other rooms were looking really bad. Everything when from bad to worst.
Once i moved in i got really dissapointed as the pictures were not reflecting the reality, the room was alright but the bathroom, toilet and kitchen were in the limit of liveable, everything was so dirty, and left without refurbishment since i think over 10 years.
Then we had a lot of issue, radiator out of service after 3 month of our stay, we never been able to get them to repair it, toilet blocked many time and had to wait days to get the issue resolved, water leaking from bathroom down the kitchen, and many other issue until we got kicked out the room apparently because the landlord wanted to get the room back. And please check the gaz and electricty allowance you get as its ridiculous, as after less than a year in there as i had to pay over charge of more than 300£. Please don't read other 5 stars review who are probably made from them own staff, everybody i know who is using them service including my previous flat mates are all dissapointed ! This agency deserve less than a star ! Please run away from them !
Comment on agent fees
Bad
Was this helpful? Yes

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.




Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


Opening Hours
Address

CityRooms.com
First Floor, 3-5 Globe Road
London
Greater London
E1 4DT
020 77 90 55 77

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 33% 32% £0 £0
Lettings 25% 49% £520 £3,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 72 118 0 0 0 0 1 15
Areas covered
  • E1
  • EC2
  • E14
  • WC1
  • N1
  • WC2
  • SE1
  • SE8
  • SE16
  • E2
  • E3
  • SW1
  • EC1
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties

No Properties

“Be aware of this place...”

Share on :
Sep 29,2020
Minithumbdown
By: 'Momo'
Sep 29,2020
5 people found
this helpful
I went to city rooms after speaking to one of the agents through spareroom, who said he had plenty of options available I could choose from. The second I saw their sign outside I already knew that it was not a reliable service but I ...
read full review
Was this helpful? Yes

“My experience with CityRooms was a positive o......”

Share on :
Sep 24,2020
Minithumbup
By: 'Michaela'
Sep 24,2020
0 people found
this helpful
My experience with CityRooms was a positive one. Robert was my agent and he helped me to set up the whole thing. The flat is not bad, not luxurious but well located. It took me literally 10 hours the whole thing, from meeting Robert to finding ...
read full review
Was this helpful? Yes
By: alex
Oct 06, 2020
View all comments (1)
Hi, i got to tell you somnthing, i read you coment about this cityroom, wich is wonderfull what you experience, now /the reason i will coment in this one, when i decide in first place to rent the room from them, it was wonderfull,after i decide to live the cityroom couse of the shity service they delivered, once you live from them, they will found away to charge you from youre deposite, after that i have some issue regarding the heather etc in proaperty, now /if you have paid deposite, will be ...

“5 stars...”

Share on :
Sep 24,2020
Minithumbup
By: 'Vanessa Reale'
Sep 24,2020
0 people found
this helpful
I would definitely recommend City Rooms. My experience with them was a positive one. Antonio was my agent and he helped me to set up the whole thing,great communication from him....
read full review
Was this helpful? Yes

“Renting from city rooms is so easy and Chris ......”

Share on :
Sep 22,2020
Minithumbup
By: 'John'
Sep 22,2020
0 people found
this helpful
Renting from city rooms is so easy and Chris the agent is brilliant ,great communication from him at every step well done Chris 5 stars...
read full review
Was this helpful? Yes

“One off the worst ever agency i deal with.I ......”

Share on :
Sep 21,2020
Minithumbdown
By: 'Catalin Bruma'
Sep 21,2020
2 people found
this helpful
One off the worst ever agency i deal with. I advise you. If u take room with them 'make sure you make picture of evrey scratch you found in room ' at the end of you contract you will found youre self charge for repainting ...
read full review
Was this helpful? Yes
By: pisces0228
Oct 04, 2020
View all comments (1)
I've never been a fussy person, so if the shower doesn't work for a day or two, or if the agency doesn't provide me with a chair, it doesn't bug me much. But I would say my safety is of absolute top priority and should be treated as such. I moved into a three bedrooms flat with an alcoholic who has been living there for two years, and another lovely girl who'd been there for two months at time. Apparently previous tenants had told the agency about the alcoholic roommate's aggressive behavior ...

“Moves randoms in with long term residents dur......”

Share on :
Sep 21,2020
Minithumbdown
By: 'Simon'
Sep 21,2020
1 people found
this helpful
Moves randoms in with long term residents during pandemic at much reduced rent. Never responds to a single complaint. Interested in taking all of your money but not your health, safety and comfort. Despicable operating practices, need to be shut down...
read full review
Was this helpful? Yes

“Sending a man into my bedroom, without my con......”

Share on :
Sep 02,2020
Minithumbdown
By: 'Miss S Arnold'
Sep 02,2020
2 people found
this helpful
Sending a man into my bedroom, without my consent, as I'm sick. Barely any notice given, certainly not 24 hours. Completely inappropriate and unprofessional...
read full review
Was this helpful? Yes

“Please do not sign a contract with this compa......”

Share on :
Aug 24,2020
Minithumbdown
By: 'George Silk'
Aug 24,2020
4 people found
this helpful
Please do not sign a contract with this company, awful customer service. Charged me £300 at the end of my tenancy for stupid reasons that were so unnecessary. The flat was awful, the wifi barely worked, the shower head was broken so had to be held ...
read full review
Was this helpful? Yes
By: Sara-Jayne
Sep 02, 2020
View all comments (2)
Unfortunately this is true. They are absolutely shocking and unprofessional and all positive reviews are fake. Note how they all follow the same format, always ensuring to include some agent's name ...

“Jay was amazing throughout the viewing of our......”

Share on :
Aug 21,2020
Minithumbup
By: 'Carmela'
Aug 21,2020
0 people found
this helpful
Jay was amazing throughout the viewing of our room. I was in two minds about using city rooms but I can honestly say it was the complete opposite. Jay was always available day or night, I could call him or text him and get a ...
read full review
Was this helpful? Yes

“Untrustworthy company and advertising *STAY AWAY*...”

Share on :
Aug 21,2020
Minithumbdown
By: 'Doug Lucking'
Aug 21,2020
2 people found
this helpful
Very untrustworthy company. The room was advertised as “all bills included” which is where they give you a monthly allowance of bills. When I left the room after 18 months I was served with over £200 worth of debt that I had no idea was growing every ...
read full review
Was this helpful? Yes

“Terrible experience....”

Share on :
Aug 17,2020
Minithumbdown
By: 'Lorenzo'
Aug 17,2020
2 people found
this helpful
Don't believe a single word they say before signing a contract with them. We asked for a 2-months contract, their agent told us that the minimum was 6 months, and then he misleaded us into signing a 1-year contract saying it was "more flexible", which was ...
read full review
Was this helpful? Yes

“I would definitely recommend City Rooms.The ......”

Share on :
Aug 17,2020
Minithumbup
By: 'Pietro'
Aug 17,2020
0 people found
this helpful
I would definitely recommend City Rooms. The best thing is everything is done through their website. Which is so simple to use.The fact that you are in control of viewings and you can message and pay your rent is great. My agent was Ruth ...
read full review
Was this helpful? Yes

“Jass was always very helpful I couldn't ask f......”

Share on :
Aug 12,2020
Minithumbup
By: 'Eugenia Maria'
Aug 12,2020
0 people found
this helpful
Jass was always very helpful I couldn't ask for a better service than she provided always quick to respond to any questions I had I am very pleased with the service provided...
read full review
Was this helpful? Yes

“FRAUD -STAY AWAY- Worst London Agency -SCAM...”

Share on :
Aug 11,2020
Minithumbdown
By: 'RD'
Aug 11,2020
4 people found
this helpful
They rent rooms with "inclusive" bills. When you move out they keep your deposit because there was over usage of electricity/gas. However, during the tenancy they never notify the tenants for over usage. This is fraudulent. Rented with them for over 3 years. We had ...
read full review
Was this helpful? Yes

“Rented a room in house share,they are a disgu......”

Share on :
Aug 11,2020
Minithumbdown
By: 'Simran Upple'
Aug 11,2020
2 people found
this helpful
Rented a room in house share,they are a disgusting company they prey on desperate people.They do not let you see the property you are going to live in beforehand and pressure you to agree.Two different properties I was in were both bad....
read full review
Was this helpful? Yes

“Would definitely recommend. George helped me ......”

Share on :
Aug 11,2020
Minithumbup
By: 'Loui'
Aug 11,2020
0 people found
this helpful
Would definitely recommend. George helped me finding my new home. He was super understanding and extremely helpful. I have used Cityrooms before and will certainly use again. I had one viewing and sold! Couldn't believe it as I normally do 10 viewings before. Thanks George...
read full review
Was this helpful? Yes

“EXCELLENT SERVICE From my very first meeting ......”

Share on :
Aug 11,2020
Minithumbup
By: 'Aida'
Aug 11,2020
0 people found
this helpful
EXCELLENT SERVICE From my very first meeting I found… From my very first meeting I found Andrea to be very polite and very professional and extremely easy to converse with. He gave me precise information about my contract would work with City Rooms and what ...
read full review
Was this helpful? Yes

“Our experience with city rooms has been nothi......”

Share on :
Aug 07,2020
Minithumbup
By: 'Sean'
Aug 07,2020
0 people found
this helpful
Our experience with city rooms has been nothing short of brilliant. Our agent Jack has been exceptionally professional, friendly, efficient and knowledgeable. Initially we were a bit overwhelmed and felt apprehensive about renting a room. However Jack has put us at ease from the first ...
read full review
Was this helpful? Yes

“Salvatore was my agent. He was friendly, help......”

Share on :
Aug 03,2020
Minithumbup
By: 'Susan'
Aug 03,2020
0 people found
this helpful
Salvatore was my agent. He was friendly, helpful and efficient. We had a technical problem which delayed our meeting for viewing rooms but kept me informed and positive. End result, two viewings, one offer and hopefully a speedy move in. Many thanks....
read full review
Was this helpful? Yes

“A brilliant service. Viewing was very good. N......”

Share on :
Jul 28,2020
Minithumbup
By: 'Dorianne'
Jul 28,2020
0 people found
this helpful
A brilliant service. Viewing was very good. No pressure. Once happy to go ahead service was very good. At first I was provided with pictures of the rooms taken just a few days ago with excellent description of the room and property. Very good that ...
read full review
Was this helpful? Yes

“Don't use CityRooms! They are taking advantag......”

Share on :
Jul 27,2020
Minithumbdown
By: 'Elina'
Jul 27,2020
2 people found
this helpful
Don't use CityRooms! They are taking advantage of foreigners! We were renting a room from CityRooms and left the place in perfect condition. Then they sent us an email that they have deducted 50 pounds for "desk marks" with attached pictures of check in and check ...
read full review
Attachments

Review file
Was this helpful? Yes

“I found Danny of City Rooms to be knowledgeab......”

Share on :
Jul 21,2020
Minithumbup
By: 'Juan'
Jul 21,2020
0 people found
this helpful
I found Danny of City Rooms to be knowledgeable, friendly, forthright, honest and communicable. I can't be more happy with the service. Excellent professional agent. I spent time on viewing rooms in London. I had more than 30 viewing, which regrettably none of them fit my ...
read full review
Was this helpful? Yes

“My contact with CityRooms started out of desp......”

Share on :
Jul 20,2020
Minithumbdown
By: 'Ana Sofia Valente Rocha'
Jul 20,2020
2 people found
this helpful
My contact with CityRooms started out of desperation. I was living in another property in London, but had no contract, the landlady decided she wanted to rent the whole house and not the rooms seperatly has she had before, and so we had to move ...
read full review
Was this helpful? Yes
By: SJ
Jul 25, 2020
View all comments (1)
They are absolutely shocking. I've had a million problems with them, but I'll also add with regard to the, *cough*, "Cleaner", she has absolutely no respect for paying tenants' Personal items - emptying cupboards and fridges (handling food) and rearranging it at whim despite agency been told numerous times this is violating me and I want it to stop, rearranging over items on surfaces, breaking stuff, leaving dirty cleaning cloths on top of toothbrushes..... yuck. The agents have no respect for t ...

“I have only started renting a room through ci......”

Share on :
Jul 20,2020
Minithumbup
By: 'June'
Jul 20,2020
0 people found
this helpful
I have only started renting a room through cityrooms. Since I moved in I have been very happy with the work of Shellby and her contractor John. Shellby is always on hand if you have a problem. When problems have arisen, Shellby has sent John ...
read full review
Was this helpful? Yes

“Excellent customer service from Naira. Naira ......”

Share on :
Jul 15,2020
Minithumbup
By: 'Paul'
Jul 15,2020
0 people found
this helpful
Excellent customer service from Naira. Naira gave me good advice when I needed to check with her thus giving me great confidence in her ability to work on my behalf. As I went to look for a room before the COVID crisis Naira kept in ...
read full review
Was this helpful? Yes

“This is my second experience of using City Ro......”

Share on :
Jul 09,2020
Minithumbup
By: 'Nat'
Jul 09,2020
0 people found
this helpful
This is my second experience of using City Rooms and have had an excellent professional service. On this occasion my agent Daniel was very supportive through the whole process, cannot praise him enough. Would be very happy to use again....
read full review
Was this helpful? Yes

“WORST AGENCY!...”

Share on :
Jul 02,2020
Minithumbdown
By: 'Priyanka'
Jul 02,2020
6 people found
this helpful
This is the worst experience with an agency ever! I would not recommend it if you are an INTERNATIONAL student. I feel like the 9 months living in property was really adding extra stress. I moved in to a newly refurbished property and from a couple ...
read full review
Was this helpful? Yes

“Excellent service, When I first met Daniel he......”

Share on :
Jul 02,2020
Minithumbup
By: 'Martij'
Jul 02,2020
0 people found
this helpful
Excellent service, When I first met Daniel he was extremely friendly, helpful, polite and knowledgeable which helped me make a quick decision to use city rooms. Daniel went above and beyond our expectation. I put an offer down for a room with and Daniel completed ...
read full review
Was this helpful? Yes

“I would give them Zero stars if the option wo......”

Share on :
Jun 30,2020
Minithumbdown
By: 'Carolina'
Jun 30,2020
3 people found
this helpful
I would give them Zero stars if the option would be available. I wasn't able to see the property in person before because of Covid, so I had to trust the photos and videos that they sent me which are not close to the real ...
read full review
Attachments

Review file
Review file
Was this helpful? Yes

“They are a grim agency. They pressure you to ......”

Share on :
Jun 22,2020
Minithumbdown
By: 'Tomás'
Jun 22,2020
2 people found
this helpful
They are a grim agency. They pressure you to sign the contract and then are never there when you need them. We moved into one property that was so foul we had to move out immediately. The rooms are overpriced for what they are. Many ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by CityRooms.com, London E1 4DT


As Seen On

Find the Best Agent to
Sell or Rent Your Home