St Thomas, Exeter, EX4
4.8/5, 31 reviews
97% recommended
95% sales valuation accuracy
96% sales fee satisfaction
Underhill Estate Agents - Estate Agents in Exeter and Dawlish | Property For Sale and To Let

“good service...”

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Sep 18,2018
Minithumbup
Andy
By: 'Alexa C'
Sep 18,2018
0 people found
this helpful
Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and being optimistic and reassuring. I would not hesitate to recommend him.
Comment on agent fees
very fair
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Opening Hours
Address

Underhill Estate Agents
109 Cowick Street
St Thomas,Exeter
Devon
EX4 1JE
01392 434172

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 96% £24,000 £265,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 0 0 0 19 1 6 0 2 0
Areas covered
  • EX8
  • Exqick
  • EX9
  • Redhills
  • EX10
  • Exminster
  • EX11
  • EX5
  • EX12
  • EX6
  • EX13
  • EX7
  • EX14
  • EX1
  • EX15
  • EX2
  • EX3
  • EX4
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS DPS
Latest Properties
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Underhill Estate Agents Branches (view all )

“Andy and the team went above and beyond with ......”

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Aug 28,2019
Minithumbup
Andy
By: 'Sari Wallen'
Aug 28,2019
0 people found
this helpful
Andy and the team went above and beyond with our house, we were fully aware that it would take time to sell but the support and the feedback from Underhills meant we felt a lot more comfortable. They helped us through the process and I ...
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“Really dissappointed...”

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Jun 07,2019
Minithumbup
By: 'DISSAPPOINTED'
Jun 07,2019
0 people found
this helpful
False assurances. Promised to keep in touch on a weekly basis and didn't. Said there wasn't any reason why any house shouldn't sell within 4 weeks, ours didn't and nor did our neighbours who were also with Underhills. Both now with other agents. Apparently over 90% of ...
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“purchasing a property...”

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Feb 13,2019
Minithumbup
Andy
Will
By: 'Barbara'
Feb 13,2019
0 people found
this helpful
Andy and Will went beyond expectation when i purchased a property. Nothing was too much trouble. explained everything in detail. Would certainly recommend Underhills when purchasing a property....
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Comment on agent fees
Not applicable
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“Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....”

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Dec 14,2018
Minithumbup
Andy
Will
By: 'Kirsty smith'
Dec 14,2018
0 people found
this helpful
Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal with....
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Comment on agent fees
Good
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“Excellent Professional Service...”

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Dec 10,2018
Minithumbup
By: 'GarethDavies66'
Dec 10,2018
0 people found
this helpful
The whole transaction from initial viewing to picking up the keys was painless Very friendly branch with professional knowledgeable staff Would highly recommend...
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Comment on agent fees
N/A
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“I can highly recommend Underhills Estate Agents. The entire process of selling was done seamlessly, and very professional throughout....”

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Nov 23,2018
Minithumbup
Andy
By: 'Rachel'
Nov 23,2018
0 people found
this helpful
Andy could not have been more helpful. His professional manner, advice and support throughout the process made our experience of selling very positive. This was especially welcome as we do not live locally. I would highly recommend Underhills....
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Comment on agent fees
Good value.
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“Totally professional - highly recommend...”

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Oct 17,2018
Minithumbup
Andy
Will
By: 'Will G'
Oct 17,2018
0 people found
this helpful
Andy and the team couldn't have done more to ensure a smooth and timely sale for us. Communication was outstanding throughout, Andy continued to support us post-completion, consistently going above and beyond his duties! Underhill came highly recommend, we've used them twice, and continue to ...
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Comment on agent fees
Excellent - highly competitive.
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“good service...”

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Sep 18,2018
Minithumbup
Andy
By: 'Alexa C'
Sep 18,2018
0 people found
this helpful
Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and ...
read full review
Comment on agent fees
very fair
Was this helpful? Yes

“Underhills South Street Exeter...”

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Aug 01,2018
Minithumbup
Melinda
By: 'Jan'
Aug 01,2018
0 people found
this helpful
I always found Underhills professional, honest, polite and very helpful in all my dealings with them as letting agents. I would certainly recommend them to anyone who is a landlord....
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Comment on agent fees
The fees were fine, pretty standard I think.
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“Excellent Service...”

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Jul 09,2018
Minithumbup
Andy
By: 'Rachel'
Jul 09,2018
0 people found
this helpful
Underhill, specifically Andy, offered a personal, first class service throughout. I was impressed by the dedication by Andy and the team, together with their commitment to ensure (within their capacity) all ran smoothly. Communication from Underhill was speedy and I was always well informed of ...
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Comment on agent fees
N/A
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“Helpful and efficient...”

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May 04,2018
Minithumbup
Andy
By: 'RichardWoollacott'
May 04,2018
0 people found
this helpful
Dealt with Andy Sims for our house purchase. He was always very helpful and approachable throughout the whole stressful process! Thanks Andy!...
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“A long wait !...”

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Mar 31,2018
Minithumbup
Andy
Alex
By: 'Steven H'
Mar 31,2018
0 people found
this helpful
Big thanks must go to Andy Sims, for he worked very hard to see our sale went through and made sure all parties in the chain stayed positive during the 6 months this took to complete due to the property we were buying being sold was ...
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Comment on agent fees
Fees were agreed at an early stage and we were happy. Good we be our comment here .
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“Delighted with the service from Underhill estate agents. Andy was ......”

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Oct 13,2017
Minithumbup
By: 'Stewart'
Oct 13,2017
1 people found
this helpful
Delighted with the service from Underhill estate agents. Andy was knowledgeable, helpful and efficient. The process of buying through Underhill was easy and straightforward. Nothing was too much trouble and all queries were answered quickly and accurately. Working with Andy and his team made house ...
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Comment on agent fees
Not applicable
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“I'm not going to review a single person as so ......”

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Sep 29,2017
Minithumbup
By: 'Samuel'
Sep 29,2017
0 people found
this helpful
I'm not going to review a single person as so many helped us through the long long journey. Service was outstanding from start to finish. I wouldn't hesitate to use them again in the future...
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Comment on agent fees
Very responsible for the amount of work that they completed.
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“My experience of Underhills was excellent. They went beyond the ......”

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Aug 22,2017
Minithumbup
Felicity
Melinda
By: 'Martin Gee'
Aug 22,2017
1 people found
this helpful
My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the process....
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Comment on agent fees
Very reasonable fees for a excellent service
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“Underhill's were excellent in every respect. Lovely helpful staff and ......”

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Aug 19,2017
Minithumbup
By: 'Mat'
Aug 19,2017
0 people found
this helpful
Underhill's were excellent in every respect. Lovely helpful staff and great service all round. Always keen to keep us informed every step of the way. Thank you!...
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Comment on agent fees
Good
Was this helpful? Yes

“So glad we chose Underhills for our house sale. They ......”

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Aug 19,2017
Minithumbup
Melinda
Abi
By: 'Ciara'
Aug 19,2017
0 people found
this helpful
So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and ...
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Comment on agent fees
Good
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“Used Underhills for the sale of my St.Thomas property. ......”

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Jul 24,2017
Minithumbup
Andy
Felicity
By: 'Mr. Edwards'
Jul 24,2017
2 people found
this helpful
Used Underhills for the sale of my St.Thomas property. Andy valued my property honestly and talked me through how they would get the best price for my house and then did get me more than the asking price. Felicity progressed the move and seemed ...
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Comment on agent fees
Good
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“Great work during the whole process of purchasing our property.......”

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Mar 07,2017
Minithumbup
Felicity
Melinda
By: 'Damian Rodríguez'
Mar 07,2017
3 people found
this helpful
Great work during the whole process of purchasing our property. Felicity has been a fantastic professional, kind and keen to reply all of our queries. She has kept us posted with any news in very little time. Absolutely recommendable....
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“excellent. They were friendly; professional. So pleased. Melinda as well ......”

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Mar 04,2017
Minithumbup
Felicity
Abi
By: 'Lucy and Sian'
Mar 04,2017
4 people found
this helpful
excellent. They were friendly; professional. So pleased. Melinda as well as we can't pick more than 2! We thought you were all great...
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Comment on agent fees
Great!
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“I was extremely pleased with the service, very friendly and ......”

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Oct 19,2016
Minithumbup
Felicity
Melinda
By: 'Debbie'
Oct 19,2016
11 people found
this helpful
I was extremely pleased with the service, very friendly and helpful staff and I felt they all worked very hard selling my house, despite a few problems caused by buyers!...
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“Both of the girls have done an excellent job at ......”

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Sep 28,2016
Minithumbup
Felicity
By: 'Mandy K'
Sep 28,2016
12 people found
this helpful
Both of the girls have done an excellent job at selling our property and keeping us informed along the way. A great, efficient and professional service from Underhills...
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Comment on agent fees
Excellent value.
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“From the beginning I was really impressed with the photos ......”

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Sep 20,2016
Minithumbup
Melinda
Felicity
By: 'Mandy'
Sep 20,2016
11 people found
this helpful
From the beginning I was really impressed with the photos of my property, Melinda really showed my property to its full potential. Both Melinda and Felicity were friendly,professional and always available to speak with. The marketing of my property was excellent and resulted in ...
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Comment on agent fees
The best price quoted out of all estate agents in Exeter
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“Having agreed on a purchaser from several offers, the service ......”

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Sep 10,2016
Minithumbdown
By: 'Kiran Beer'
Sep 10,2016
4 people found
this helpful
Having agreed on a purchaser from several offers, the service that the estate agent provided became very much an (e-mail) forwarding service - there appeared to be little understanding of information I had already provided and there was no filter on requests that came through, ...
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By: Joe Catcheside
Oct 05, 2016
View all comments (1)
Hello Kiran, Many thanks for taking the time to review our service. I’m very sorry if you felt our communication with you wasn’t as smooth, or as filtered, as you’d have liked. At the time, though, you asked us to send everything to you by email because of the shift patterns of your work, and we thought we were doing the right thing. I’m glad that you highlight that we secured several offers on your home. Indeed, you’ll know we got an above-asking price offer, and that even af ...

“We chose Underhills as we prefer to deal with small ......”

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Jun 10,2016
Minithumbup
Melinda
Felicity
By: 'Sally'
Jun 10,2016
19 people found
this helpful
We chose Underhills as we prefer to deal with small local firms and are so pleased we did . Underhills Cowick St were 100 % helpful, courteous and friendly . They put up with our numerous visits with smiley faces at all times and sold our house for the ...
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Comment on agent fees
Worth every penny
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By: Joe Catcheside
Jul 18, 2016
View all comments (1)
Hi Sally, thanks for taking the time to post your review. It was great to be able to help you, and we really appreciate your feedback. Being a local, family firm, it means so much to us to serve our community with a smile! ...
Staff picture Andy
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Staff picture Will
(4)
Staff picture Felicity
(11)
Staff picture Melinda
(8)
Staff picture Abi
(2)
Staff picture Alex
(1)
Staff picture Dan
(0)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.

If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.

If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.

The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.

In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https://www.tpos.co.uk/.
Last updated at 4:29 PM 18/04/2019 by allAgents

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Branch - St Thomas, Exeter, EX4