The service I received from Green & Co Lettings was absolutely atrocious from start to finish. In fact, I have never received such bad service from any other company. I have had endless problems with this agency, involving all members of staff and also the manager of the branch. Issues I have faced included:
- Payment received late, despite chasing
- When payment was received, it was wrong
- When I chased for the remaining amount, I was chased off the phone, told that the payment had already been processed. Days later they finally realised that it had not been processed after all, yet when I tried to tell them they would not listen to me!
- They did not fulfill their contractual obligations. They were obliged to contact the local council to inform them of the new tenant details - this was not done. They also did not contact my water supplier, when this service was supposed to be included.
- I specifically asked for tenants without pets. They found tenants, told me that they did not have pets, then on the MORNING OF THE DAY THEY WERE SUPPOSED TO MOVE IN, I was told that in fact, they did have pets. They knew about it but failed to inform me.
- They promised to write up a new contract for me, due to the pet issue. This was not done despite the fact that they had three working days in which to get it done, because the move-in date had to be put back.
- They sent me an inventory, which was incorrect. I then waited three weeks for a replacement only to be sent the same inventory AGAIN.
- I asked them for a breakdown of the funds I could expect to receive and they ignored my email not once, but twice.
- The move-in date had to be changed TWICE due to the agency\'s inefficiency and miscommunications.
- I have complained about all of these issues to the company director who has rejected my complaint.
I will never be using this agency ever again, and I will be warning everybody I know to steer clear from this company if they wish to receive a hassle-free service from a lettings agency. I had to take extra time off work to deal with their mess, I had to call my suppliers using expensive 0845 numbers, simply because they did not provide the service that I have paid for. Absolutely disgraceful. They should not be able to get away with providing such a terrible service.
STAY AWAY FROM GREEN & CO!