Leaders
Derby, DE1
2.2/5, 46 reviews
33% recommended
75% sales valuation accuracy
75% sales fee satisfaction
45% lettings valuation accuracy
51% lettings fee satisfaction

“Rental Property...”

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Sep 18,2018
Minithumbdown
By: 'Angry X customer'
Sep 18,2018
11 people found
this helpful
I cannot believe that this company is allowed to treat people the way they do. They are appalling. Having viewed the property and had all my credit checks cleared ,gave a holding fee £500 . I was given the all clear to move into the property on the 2nd september, to be told that the Landlord had changed his mind and i could not move in. After numerous telephone call to get my holding fee back and being constantly fobbed off i am now so angry i could scream. How can a company withhold money which was paid in good faith .
Comment on agent fees
I understand that this is normal practise to pay a holding fee but they are quick to take your money but not so quick to pay it back. Will i ever see the money !!!!!!
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Opening Hours
Address

Leaders
11-12 Cornmarket
Derby
Derbyshire
DE1 1QH
01332 363636

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 75% £196,000 £196,000
Lettings 45% 51% £395 £830
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 5 9 21 3 0 0 0 0 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
Latest Properties

No Properties

“I wouldn't recommend renting with leaders or ......”

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Sep 27,2019
Minithumbdown
By: 'Mr Craig A Garlick'
Sep 27,2019
8 people found
this helpful
I wouldn't recommend renting with leaders or ever use the no deposit option. It's a money making scheme plus me and my girlfriend had to pay £100 for dust even though we cleaned the property....
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“Communication...”

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Sep 24,2019
Minithumbdown
By: 'Charles Ross Packer'
Sep 24,2019
7 people found
this helpful
As with many other reviews we were let down by Leaders on many occasions. We were allocated a property manager named Dan with whom we never met or were able to speak with on the phone. He did virtually nothing during our time with Leaders. ...
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“Dishonest, innefective...”

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Sep 10,2019
Minithumbdown
By: 'Emma Jones'
Sep 10,2019
6 people found
this helpful
I've been renting with Leaders Derby for years and every single interaction has been stressful. Maintenance issues have gone 18 months without resolution, emails are often ignored, and I honestly don't feel that we can trust our property manager to tell the truth to us or ...
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“Useless and let down...”

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Jul 15,2019
Minithumbdown
By: 'Gary warren'
Jul 15,2019
7 people found
this helpful
I had my window smashed. Called emergency line as it was early hours of the morning. Got told someone would come out shortly. No-one came. Then they came the following day, they taped my window for a short term resolution. I got told someone will ...
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“Avoid at all costs!!...”

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Jun 17,2019
Minithumbdown
By: 'Ste 77'
Jun 17,2019
11 people found
this helpful
Avoid Leaders Derby at all costs. I strongly urge you to use a different estate agents if you are looking to rent a property. The most unhelpful, unprofessional, disorganised and downright dishonest company I have ever had the misfortune of dealing with. Starting off with ...
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“Invasive!...”

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May 30,2019
Minithumbdown
By: 'Uncomfortable renter'
May 30,2019
7 people found
this helpful
Have been renting with leaders for almost a year now and have to say it is the worst experience my husband and I have ever had! Upon applying for the property you're interested in and once the relevant fees have been paid, you are BOMBARDED ...
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Comment on agent fees
Slightly more expensive than previous agencies.
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“Oh my God...”

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May 20,2019
Minithumbup
By: 'Ross Blakemore'
May 20,2019
8 people found
this helpful
Not being well versed on the rental market, didn't really know what to expect. Our initial dealings were with IMS Lettings (Leaders then bought them out) and they were bad enough, eventually we refused them entry to property to do property checks. Then Leaders took ...
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“Tenant Experience - Step down from experience with other agencies...”

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May 10,2019
Minithumbdown
By: 'Derby Tenant - professional letting'
May 10,2019
2 people found
this helpful
Having the benefit of experiencing alternative agencies in the Derby marketplace I rate Leaders as poor in areas of customer engagement and process management. Some examples Initial meeting with the agent to view the property was poor as he was just completing an argument with ...
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Comment on agent fees
Average
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“Avoid......”

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May 10,2019
Minithumbdown
By: 'Ash'
May 10,2019
7 people found
this helpful
All the 5 star reviews on her are by staff members friends and family. The staff aren't professional and don't want to help you when you have an issue. I was a landlord and I was shocked how my tenants were treated so poorly too. Shocking ...
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Comment on agent fees
Agent fees would of been ok if they had done their job and looked after my tenants and my property.
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By: P.Griffin
May 19, 2019
View all comments (1)
Total liars. Willing to put people's safety at risk who live in apartment blocks for the sake of making profit. Keep away from this firm. ...

“Avoid avoid...”

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May 08,2019
Minithumbdown
By: 'Abdalla Abouelrish'
May 08,2019
8 people found
this helpful
I had to put star even they dont deserve it . the worst customer service and worst letting agency. Most of the reviews here are fake made by thier own members of stuff who work for leaders . I have had there worst experience, i have told ...
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Comment on agent fees
Rip you off, they dishonest stuff and agent
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“AVOID AVOID AVOID...”

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Mar 12,2019
Minithumbdown
By: 'Elliot'
Mar 12,2019
11 people found
this helpful
Leaders are the worst agents I have ever used. They neglected our property and constantly lied to us about when repairs would be carried out. Now, having being forced to move out due to substandard living conditions, they are trying to charge us for the ...
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Comment on agent fees
Ridiculous given the service provided
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By: Ash
May 10, 2019
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Reading your comments it’s like I wrote them!! I have had a nightmare with leaders! I’d advise anyone to use them. ...

“Wouldn't go back!...”

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Feb 18,2019
Minithumbdown
By: 'Yu-Li'
Feb 18,2019
9 people found
this helpful
I would just advise anyone using their service to take a photo of every little thing before and after moving in. Report ANYTHING that goes wrong in the property and ensure they fix it promptly!...
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Comment on agent fees
Before moving in you pay 2 times and a half of the rent. They upped the price of the contact upon renewal. They charge for renewal and they will take as much out of the deposit as they possibly can upon leaving. They force you to get contents insurance which you must show them before moving in. They charge for pets - basically try will charge you for anything possible.
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“Outstanding Service...”

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Jan 25,2019
Minithumbup
By: 'Ellen and Tom'
Jan 25,2019
1 people found
this helpful
Our experience with Nathan and the Leaders team was fantastic. From the moment we explained our situation, Nathan worked hard to help us find what we needed. We managed to find a perfect flat on the same day. We fully recommend Nathan and his team ...
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Comment on agent fees
No issues at all.
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“Useless...”

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Nov 27,2018
Minithumbdown
By: 'Anon'
Nov 27,2018
13 people found
this helpful
Leaders have been a constant burden to the process of renting. They have done nothing but delay us, mess us around, quote incorrect and inconsistent details of our tenancy arrangement and charge us an absolute fortune for the privilege. I would give anything to cut ...
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Comment on agent fees
Outrageously high.
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“Brilliant...”

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Nov 06,2018
Minithumbup
By: 'Annak81'
Nov 06,2018
2 people found
this helpful
Fantastic help from becky and Nathan and Ashley so nice and helpful very happy with everything thank you so much...
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Comment on agent fees
The fees are normal that fair price if you want to go with letting agents then be prepared to pay the fees
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“Ashley was very helpful and polite ....”

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Nov 06,2018
Minithumbup
By: 'Mr Mrs Lake'
Nov 06,2018
2 people found
this helpful
The leaders team especially Ashley was very good in helping us with our choice of house would recommend any one to use leaders ....
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Comment on agent fees
Good
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“Landlord...”

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Nov 02,2018
Minithumbup
By: 'Zoe'
Nov 02,2018
1 people found
this helpful
Having been let down by our previous agent, we were very nervous of using a new agent. I cant put into words how delighted we are with Leaders. All the staff at the Derby branch & Wyvern have been more than helpful from the start. They ...
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Comment on agent fees
fine
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“Impressed...”

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Oct 18,2018
Minithumbup
By: 'Linda W'
Oct 18,2018
1 people found
this helpful
I have to applaud Leaders, especially Jenny who has delivered everything she promised! Jenny went out of her way even in her own time to help us let our house and then found tenants in record time! No other agent offered me this service, I'm ...
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Comment on agent fees
Tm
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“Brillitan...”

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Oct 10,2018
Minithumbup
By: 'Claire'
Oct 10,2018
0 people found
this helpful
I would like to thank the property manager for all her help in getting our house sorted out for us xx...
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Comment on agent fees
Good
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“Awful letting agent...”

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Oct 10,2018
Minithumbdown
By: 'Ezza'
Oct 10,2018
13 people found
this helpful
1. high fees 2. landlord was not contacted by leaders when repairs were needed. 3. 4 property managers in 18 months. 4. after 2 weeks of being told our deposit would be back to us within a week it turned out the deposit was sent to the landlord instead of us. 5. when ...
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Comment on agent fees
awful, way too high
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“Cancelled all viewings and then treated us like dirt...”

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Oct 01,2018
Minithumbdown
By: 'Jodie L'
Oct 01,2018
11 people found
this helpful
We are moving to Derby from Cheshire, as such we have to organise viewings so that we can see a fair few in a day. We had 4 viewings booked in with Leaders on this day. Below is a little play by play of events 1. They ...
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“Rental Property...”

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Sep 18,2018
Minithumbdown
By: 'Angry X customer'
Sep 18,2018
11 people found
this helpful
I cannot believe that this company is allowed to treat people the way they do. They are appalling. Having viewed the property and had all my credit checks cleared ,gave a holding fee £500 . I was given the all clear to move into the property on ...
read full review
Comment on agent fees
I understand that this is normal practise to pay a holding fee but they are quick to take your money but not so quick to pay it back. Will i ever see the money !!!!!!
Was this helpful? Yes

“Liar, liar pants on fire...”

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Aug 31,2018
Minithumbdown
By: 'Rebecca M'
Aug 31,2018
10 people found
this helpful
I'd give them zero if possible. Where do I start... Booked a viewing for a property on a Tuesday, got a call an hour before to ask if I could reschedule the following day. I agreed, turned up, sat outside and no one turned up. ...
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Comment on agent fees
Seem very high
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“Great Service...”

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Aug 21,2018
Minithumbup
By: 'DJH.'
Aug 21,2018
2 people found
this helpful
I would just like to thank Rebecca Vernon, who works at the Derby Pride Park offices, for such great service. We had a slight opportunity with our Landlord at check-out. Rebecca was so helpful and reassuring throughout the whole process. Rebecca was always communicating with ...
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Comment on agent fees
NA
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“Awful Experience...”

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Jul 31,2018
Minithumbdown
By: 'LC'
Jul 31,2018
12 people found
this helpful
Leaders failed to deliver good customer service; clarity of procedure, continuity or good communication. Failed to move me on time....
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Comment on agent fees
Appalling
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“Sales...”

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Jul 18,2018
Minithumbup
By: 'Vendor'
Jul 18,2018
0 people found
this helpful
I have recently sold my property through Leaders Derby and I couldn't recommend them enough. Viewings came through on the first day and we received an acceptable offer within a week. The sale went through smoothly and stress fee - Highly recommended...
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Comment on agent fees
Reasonable Price for a fantastic service
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“Very good estate agency...”

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Jul 09,2018
Minithumbup
By: 'Michael'
Jul 09,2018
1 people found
this helpful
Wow! The lettings side of this company really come in for criticism!. The same can't be said for the sales people. Kim and her team achieved our required price plus a bit, and were very patient through a difficult patch. Gemma in Sales Progression was ...
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Comment on agent fees
Very good, given the amount of work plus the level of service.
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“Lack of communication with landlord...”

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Jul 05,2018
Minithumbdown
By: 'A disappointed landlord'
Jul 05,2018
9 people found
this helpful
They don't even deserve 1 star. Lack of communication with - us the landlord. They make their own decisions with the tenant, then tell us afterwards. The last straw was when we received the tenant's notice from Leaders. They told us the tenant was moving out ...
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“Parasites and liars!!...”

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Jul 04,2018
Minithumbup
By: 'Karma'
Jul 04,2018
14 people found
this helpful
I would like to leave no stars, but can't. These individuals are something else. They lie through their teeth, and are masters at projecting their incompetence onto tenants!! I had to leave a house due to the landlady selling. The letting team initially told me ...
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Comment on agent fees
Avoid at all costs!!!
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By: Marie
Aug 10, 2018
View all comments (3)
Absolutely disgusted with the service I have received so far. They swap & change on their allocation policy. Even after speaking to a manager who reassured me it wouldn't happen again,it did. No faith in the service they provide. ...

“Absolutely disgraceful...”

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Jun 22,2018
Minithumbdown
By: 'Derbygirl'
Jun 22,2018
13 people found
this helpful
A really appalling company DO NOT GO WITH LEADERS. THEY TAKE ALL THE MONEY OFF YOU MAKE YOU WAIT MONTHS AND THEN TELL YOU YOU CANT HAVE THE PROPERTY LAST MIN. wish I was warned so I didn't loose out on £500 but the staff are ...
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Comment on agent fees
BAD
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By: S Redshaw
Aug 05, 2018
View all comments (2)
Firstly they entered my home without my knowledge or permission to take photographs. Secondly the person doing my checkout inspection was to be the next tennant! Highly irregular and bad practice I rented the property for 4 years with damp and mould and they tried to blame it on me and keep my deposit 4 years of quarterly inspections where everyone including the landlord calling at the property where very happy with how I maintained the property suddenly changed when I handed my notice, went to ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Leaders, Derby DE1 1QH


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