City Docklands, London, E1
4.8/5, 954 reviews
95% recommended
98% sales valuation accuracy
97% sales fee satisfaction
92% lettings valuation accuracy
87% lettings fee satisfaction



Property Features

Ludlow Thompson the award winning London agent

“Frankly appalling...”

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Sep 18,2018
Minithumbdown
By: 'Hartigan'
Sep 18,2018
1 people found
this helpful
I lived in a Ludlow Thompson managed property for over a year. Their management of the property has been consistently poor. They will not address issues with the property. An example of the awful and dishonest service: We verbally agreed some changes had to be made to the property before we moved in such as resealing windows due to the large noise pollution. We were sent through the contract which was missing these terms so we requested their addition. They were added at the end but there was an issue with the dates of the contract so we sent it back for changing again. We were put under large time pressure by the agent. When we received the contract again we checked the dates and signed and returned the contract. They had removed the special terms about the window resealing and refused to complete the work that we agreed to. This is an intentional gross dishonesty and just one example of the times when we have been poorly treated.
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Bad
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Opening Hours
Address

ludlowthompson
3-5 Dock Street
Tower Hamlets,London
Greater London
E1 8JN
020 7480 0120

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 98% 97% £43,000 £4,000,000
Lettings 92% 87% £260 £5,200
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
161 6 498 31 96 2 109 1 47 3
Areas covered
  • E1
  • E1W
  • E14
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS My deposits scheme
Latest Properties
Images & Videos

“Please avoid if you possibly can...”

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Jun 30,2023
Minithumbdown
Alexander
By: 'Introduction to All.Space with Gemma Duncan'
Jun 30,2023
0 people found
this helpful
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system. One by one eventually we ...
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“Absolutely disgusting service - had someone c......”

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Jan 30,2023
Minithumbdown
By: 'Dan Morgan'
Jan 30,2023
1 people found
this helpful
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never ...
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By: ludlowthompson
Jan 31, 2023
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Dear Dan, We are sorry to hear you are not happy with your experience with ludlowthompson. We pride ourselves on excellent customer service and would therefore ask that you contact [email protected] with full details of your complaint so that we can address any concerns directly. We look forward to hearing from you. Kindest Regards ludlowthompson ...

“A Big Thanks to Hassan, Highly recommended anytime & everytime :)...”

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Aug 02,2022
Minithumbup
Hassan
By: 'Suhasini'
Aug 02,2022
0 people found
this helpful
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would ...
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“Excellent service...”

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Jun 08,2021
Minithumbup
By: 'Clara'
Jun 08,2021
0 people found
this helpful
Excellent service from Conor Bunn and Emma Nettleingham. We sold our flat through Ludlow Thompson and were very impressed by their handling of the whole process. They were professional, easy to contact, gave sensible advice, and did a great job of keeping everyone updated and ...
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“Appalling unprofessionalism...”

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Mar 05,2021
Minithumbdown
By: 'Olga Kruglova'
Mar 05,2021
0 people found
this helpful
I was shown a flat and told that EWS1 is sorted. But after I placed my offer and the sale was agreed, Ludlow Thompson failed to get the report from the vendor. This resulted me loosing a good few weeks and and a few hundred ...
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“Read their trust pilot reviews for an accurat......”

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Nov 19,2020
Minithumbdown
By: 'Megan'
Nov 19,2020
2 people found
this helpful
* They pressure new clients to leave good reviews on Google and this site (my flatmate and I were emailed and called until we did) but trust pilot reflects a truer story of long delays for responses and to fix minor issues....
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By: Mark Starkey
Sep 01, 2021
View all comments (2)
Do NOT trust this company - my experience is that you will not get your deposit back. They make ZERO effort to recover your deposit. They effectively are running a SCAM as far as I am concerned - my daughter left her property in perfect condition and then they just ignore ALL correspondence concerning repaying the deposit. They just say you have to make a legal claim - ABSOLUTELY SCANDALOUS! AVOID AT ALL COST ...

“Outstanding 👏...”

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Jun 15,2019
Minithumbup
Jonathan
By: 'Mrs.Sali'
Jun 15,2019
0 people found
this helpful
I was so happy to meet Jonathan Akinola,he was helpful and excellent! Comfotable to talk with...Explaining everything about the property. Thank you...
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“Helpful...”

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May 22,2019
Minithumbup
By: 'Gary.'
May 22,2019
0 people found
this helpful
Would like to say a big thank you to this lady who is always friendly and helpful each time a tenant asks me for advice a credit to the team and beist without her....
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N/A
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“Excellent service...”

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May 01,2019
Minithumbup
By: 'Fouad'
May 01,2019
0 people found
this helpful
Amirah has a great sens of costumer service, and is highly professional. During our visits and enquiries she replied on a timely manner and took the time to explain different details about our property. I would recommande her to any of my friends and family ...
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Comment on agent fees
Good
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“Great help!...”

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Apr 30,2019
Minithumbup
Hassan
By: 'Monika'
Apr 30,2019
0 people found
this helpful
Hassan was very professional and responsive, it only took few days from viewing the property to agreeing with the landlord. I could count on Hassan fully during this time, many thanks!...
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“Conveyance matter...”

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Mar 29,2019
Minithumbup
By: 'Zaynah'
Mar 29,2019
0 people found
this helpful
I found my experience really positive working with Ludlow Thompson, especially Justin Vinluan, his work ethic is exceptional! I look forward to working with him again in the near future....
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“Many thanks...”

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Mar 20,2019
Minithumbup
Hassan
By: 'Paride'
Mar 20,2019
0 people found
this helpful
Hassan is being very helpful with us, he is a great professional and very efficient agent. I really appreciate his service and I´ve been really happy to work with him. We will recommend him if someone is looking for a house in London, it ...
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“Fantastic agent!...”

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Feb 22,2019
Minithumbup
By: 'Ana'
Feb 22,2019
0 people found
this helpful
I want to thank Abigail for her nice treatment. The referencing process itself took too long and she always tried to help us. Once we got the keys, she has been always available for any issues we may have had at the appartment. She contacted ...
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“NEVER EVER use this firm !!!!...”

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Jan 23,2019
Minithumbdown
By: 'Honest'
Jan 23,2019
5 people found
this helpful
I advise anyone looking to rent/sell their property to NEVER use this firm !!! Up front all seems ok and professional, but it is very clear once you are involved with them and under contract they have absolutely no idea what they are doing nor ...
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Comment on agent fees
Ridiculously HIGH - a complete rip off... and they do nothing for it. You will end up dealing with everything yourself.
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“Never deal with this agency...”

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Dec 27,2018
Minithumbdown
By: 'Alex'
Dec 27,2018
1 people found
this helpful
I want to complaint about our renting agents. They are harassing our family with all the tools they can have. It is a long story, but current issue is that for 2 and half months we can not have our windows repaired in the bedroom. It ...
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“Abigail Hartwright has amazing professionalism and response times! Willing to do what it takes and more!...”

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Dec 20,2018
Minithumbup
By: 'Ashley'
Dec 20,2018
0 people found
this helpful
Abigail is the property manager for a property I recently dealt with. She was quick to respond on phone and via email every time I needed to get in contact with her and went out of her way to ensure I was able to communicate ...
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Comment on agent fees
Abigail works for Ludlow Thompson and there were no fees involved with the service I required. I was extremely happy with the outcome she was able to provide.
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“Best agents in Acton...”

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Nov 30,2018
Minithumbup
By: 'Katie'
Nov 30,2018
0 people found
this helpful
I recently transferred management from another agency due to poor communication and was throughroughly impressed with ludlowthompson. Thanks for the great tenants....
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Comment on agent fees
Good for the service
Was this helpful? Yes

“Positive Property management review...”

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Nov 16,2018
Minithumbup
By: 'Megan123'
Nov 16,2018
0 people found
this helpful
Abigail has been really supportive and helpful. We had an awful experience with our last property manager but Abigail put us at ease, pushed through to get our agreement fulfilled and put up with frustrated emails from myself. Very impressed with her so far, she ...
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Comment on agent fees
My entire experience with Ludlow has not been great, but Abigail has been great. The fees are high, as they are for all agencies however if they are going towards employees like this then I would be happy to pay them. Unfortunately, it took us a while to be assigned someone great.
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“Awful experience during replacement tenancy procedure...”

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Oct 19,2018
Minithumbdown
By: 'Romanko'
Oct 19,2018
2 people found
this helpful
Dear ludlowthompson, I am current replacement tenant at ludlowthompson. I am particularly dissatisfied with the service I am provided. We are struggling more then a month to start replacement procedure, but we face absolutely unkind services from the agents, particularly agent Ben Jones. However of ...
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“Disastrous...”

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Oct 19,2018
Minithumbdown
By: 'Oleksii'
Oct 19,2018
1 people found
this helpful
Everything started in Ukraine, from where we moved to London. It was great that we found a friend here, who decided to help with our accommodation, and proposed to replace her in tenancy agreement of ludlowthompson. Her first email to agency, claiming her wish to ...
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“False information...”

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Oct 01,2018
Minithumbdown
By: 'Disappointed'
Oct 01,2018
2 people found
this helpful
During the viewing of our flat we asked directly whether the flat could be moved out of 12 months after moving in. The agent said yes, that we could be out of the flat after 12 months using the break clause. We then put down the £100s ...
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Comment on agent fees
It is unclear what the tenant gains from the fee of over £1000. The deposit required to make an offer is ridiculous, it should be lower and the contract should be available before requiring this deposit. Fees of £500+ to change a tenants name in the agreement is also ludicrous.
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“AWFUL - NEVER AGAIN !!!...”

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Sep 24,2018
Minithumbdown
By: 'Unhappy'
Sep 24,2018
1 people found
this helpful
If you can - use someone else, these agents are what give the industry their bad name. They cut corners, NEVER EVER return calls/emails and basically are just an awful Estate Agents. Customer service? I don't think they know what that means. One star ...
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Comment on agent fees
Extremely pricey - They do absolutely nothing or what they do do is done badly, late and probably not required.
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“Sculpture House...”

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Sep 24,2018
Minithumbup
By: 'Emilie'
Sep 24,2018
0 people found
this helpful
After calling, we got to see the flat the next day. Everything is well organised and well prepared. Just the apartment, it is not entirely cleaned, but that's ok. Claire is so professional and patient and responsible. Moved into the new apartment within one week, ...
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Comment on agent fees
there's one administration fee, which costs about 1.5 week rent. it is quite expensive but worth it. we got good service.
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“Frankly appalling...”

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Sep 18,2018
Minithumbdown
By: 'Hartigan'
Sep 18,2018
1 people found
this helpful
I lived in a Ludlow Thompson managed property for over a year. Their management of the property has been consistently poor. They will not address issues with the property. An example of the awful and dishonest service: We verbally agreed some changes had to be ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes

“Awesome, hands-on service...”

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Sep 09,2018
Minithumbup
By: 'Waldi'
Sep 09,2018
1 people found
this helpful
We were pretty stressed to get a place with specific specifications and within a tight time window, and Claire (from the Dock Street office) really went out of her way to get everything sorted for us. We're very appreciative, and thanks to her attention we ...
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Comment on agent fees
Our fees were very reasonable
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“Extremely bad service...”

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Aug 22,2018
Minithumbdown
By: 'sbwhochosethisagency'
Aug 22,2018
1 people found
this helpful
This is literally the worst and most arrogant agency I have ever met in the UK. They 'appear' to be professional but do not really give a s*** about you after you pay the agency fee. Trust me, there are more options out there....
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Comment on agent fees
We do not even have a agency fee with detailed breakdown.
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By: ludlowthompson
Aug 23, 2018
View all comments (1)
Dear valued customer, Thank you for taking the time to give your feedback on the service you have received from us. At ludlowthompson we pride ourselves on our customer service and transparency, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services departme ...

“HORRIBLE AGENCY. AVOID AVOID AVOID. RUDE, LAZY AND PASSIVE AGGRESSIVE...”

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Aug 22,2018
Minithumbdown
By: 'None'
Aug 22,2018
2 people found
this helpful
The background: I listed my property at the price recommended by Ludlow Thompson. I was promised to be introduced to all sales agents who would be dealing with my property, and was promised weekly phone updates about the property market and the progress of my ...
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By: ludlowthompson
Aug 23, 2018
View all comments (1)
Dear valued customer, We would like to apologise for your negative experience with one of our offices. At ludlowthompson we pride ourselves on our customer service, so it is always extremely disappointing to hear that a customer's expectations have not been met and we are very sorry that you have found cause to complain. We would like to learn more about your specific situation and make things right. If you wouldn't mind emailing our Customer Services department at customerservices@ludlowt ...

“Perfect agent...”

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Jul 20,2018
Minithumbup
By: 'Cagatay'
Jul 20,2018
0 people found
this helpful
I took me awhile to find the right flat this time because I wanted to have a pet in this new flat but I learned few things in the process. One of the most important learning was the importance of the attitude of the agent. ...
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“Excellent service...”

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May 29,2018
Minithumbup
By: 'Nisrin'
May 29,2018
2 people found
this helpful
Professional, attentive, patient and a joy to work with ! Cant recommend Tony enough... i have worked with him on more than one property and he s always shown consistency. He s highly regarded...
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“HAIDER...”

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May 23,2018
Minithumbup
By: 'CARLOS'
May 23,2018
0 people found
this helpful
Haider has been very professional and always willing to help with everything . I recommend him without a shadow of a doubt...
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Tenant Fees

Please see https://www.ludlowthompson.com/resources/pdf/letting-admin-fees-tenant.pdf?20190627 for information on Tenant Fees
Last updated at 16/08/2019, 5:12 PM by allAgents
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern:

1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with.

Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:

2. Please refer the complaint to our Customer Services Department. ([email protected]).

Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.

This representative will be a senior member of the team managing the issues on which you have reason to complain.

3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.

We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.

4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.

ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 9:36 AM 02/05/2017 by Anne Braimah

Awards won by ludlowthompson, London E1 8JN



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ludlowthompson

Branch - City Docklands, London, E1