96% sales valuation accuracy
97% sales fee satisfaction
89% lettings valuation accuracy
82% lettings fee satisfaction
Aug 30,2012
Aug 30,2012
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As far as i am concerned this is a worst letting agent in Northampton. It took me four months to chase them to come and repair the bedroom window which in the end did not show up at all. All the summer was passing by without me being able to fell the cool breeze from window in the end had to be sleeping in the living room as it was too hot in the bedroom.
I have tried really hard to phone them, send emails to them and even showing up in their office in Northampton to explain the situation but nothing has ever been done to improve the situation. The window of the flat was so rotten to open up. A local trader provide a quote of only £200 to fix but they never agreed and let me stayed in the living hell. Four months later I decided enough is enough and give them notice that i was going to terminate the contract as they were not doing anything to improve the standard of living. I went at their office let them know about it and send them email to let them know about it as well and still I gave them more than one month notice in case no repair will be made to the window then I will proceed of moving out. So then the date come, I moved out the flat, hired the professional cleaner to clean their flat and everything went smoothly but then here comes again that they complaints the house was not cleaned properly so they wanted to bring in their own cleaning team. I have all the evidence of the pictures taken after the cleaning with the ladies that I hired and they still saying that was not good enough. ( I assumed its one of their money making scheme to fund their over employees office). So then i decided that's fine and they can take some of my deposit and pay your cleaner.
As i thought that was over, then something else came up which is entirely my fault in away but did not just understand how the procedures and how they handle the situation. I was paying for the fixtures and fittings insurance in the flat and there was this one time my daughter came to visit me and pour some drink on the carpet so it left the stain in there. So when these guys went for the house visit for check up and stuffs they surely find that stain and asked me about it and I reply to them that i will take care of it as I have the insurance on the to cover things like that when they do happen. And then, this lady told me that would cost me £125 to fix it and so i said that's fine I will speak to my insurance. I went and speak to my insurance and they were helpful and told me that I will have to pay the first £85 which i was supposed to pay and anything on top of that they will cleared from the insurance (Sorry I forgot the insurance term they use for this). And so I went back to them and told them the insurance approved it and they asked me to cover the basic £85 and anything comes on top they will sort out, And then pow!!, here comes another drama.. They started tell me that £125 is only allowance if I was going to pay to the landlord but if I was going to use the insurance the cost will be £470 all together. And I still had a guts and explain to them that I won't contact the insurance again cause that will be sound like a fraud to me as you can't keep changing the quote in less than a day to be about 400% more. So, I decided to go ahead and tell them that's fine you can deduct the further £125 from my deposit money to cover that and that means the insurance was not useful to me. And then she gave the paperwork to agree the money being deducted from my deposit.
As I thought finally everything was over, the other day as i was making a telephone phone call to ask the progress of my deposit being returned back and they come up and say no that they wont give the deposit back. And I asked why, they said because I cancelled the contract without let them know when I do have all the evidence on the emails that I have been sending them about the cancellation. And as far as I know it was not me that did not want to stay there but it was them who did not want to fix the window. So finally, i left without my deposit money and poor service and when I asked one of the lady called J***** ( she worked there too) why they do it this way as I was the one who reported a repair, I was the one that not treated fairly, I was the one that hand in notice to let them know that i was going to leave if things don't get fixed and I was the one that contact them all the time and this is what she replied to me on the phone that they are working on behalf of the landlords/lady, so they only goes by what they landlords/ladies say no matter what. But the point here is are they real fair? Are they treating us with dignity? And who real pay them? And I think we all know its us who paying them cause we are the one living in the house not the landlord/lady.
This is my experience with Chelton Brown Northampton and will not be happy another person become their next victim. Let me be the last on their list and I know they will post another link on top of mine but people out there please be careful cause they will eat your money and take you for a ride.
¢â‚¬Å“If it walk like a duck, Quack like a duck, Its probably a duck¢â‚¬Â
Regards
Pissed Off Ex-Tennant Of Chelton Brown Northampton
I have tried really hard to phone them, send emails to them and even showing up in their office in Northampton to explain the situation but nothing has ever been done to improve the situation. The window of the flat was so rotten to open up. A local trader provide a quote of only £200 to fix but they never agreed and let me stayed in the living hell. Four months later I decided enough is enough and give them notice that i was going to terminate the contract as they were not doing anything to improve the standard of living. I went at their office let them know about it and send them email to let them know about it as well and still I gave them more than one month notice in case no repair will be made to the window then I will proceed of moving out. So then the date come, I moved out the flat, hired the professional cleaner to clean their flat and everything went smoothly but then here comes again that they complaints the house was not cleaned properly so they wanted to bring in their own cleaning team. I have all the evidence of the pictures taken after the cleaning with the ladies that I hired and they still saying that was not good enough. ( I assumed its one of their money making scheme to fund their over employees office). So then i decided that's fine and they can take some of my deposit and pay your cleaner.
As i thought that was over, then something else came up which is entirely my fault in away but did not just understand how the procedures and how they handle the situation. I was paying for the fixtures and fittings insurance in the flat and there was this one time my daughter came to visit me and pour some drink on the carpet so it left the stain in there. So when these guys went for the house visit for check up and stuffs they surely find that stain and asked me about it and I reply to them that i will take care of it as I have the insurance on the to cover things like that when they do happen. And then, this lady told me that would cost me £125 to fix it and so i said that's fine I will speak to my insurance. I went and speak to my insurance and they were helpful and told me that I will have to pay the first £85 which i was supposed to pay and anything on top of that they will cleared from the insurance (Sorry I forgot the insurance term they use for this). And so I went back to them and told them the insurance approved it and they asked me to cover the basic £85 and anything comes on top they will sort out, And then pow!!, here comes another drama.. They started tell me that £125 is only allowance if I was going to pay to the landlord but if I was going to use the insurance the cost will be £470 all together. And I still had a guts and explain to them that I won't contact the insurance again cause that will be sound like a fraud to me as you can't keep changing the quote in less than a day to be about 400% more. So, I decided to go ahead and tell them that's fine you can deduct the further £125 from my deposit money to cover that and that means the insurance was not useful to me. And then she gave the paperwork to agree the money being deducted from my deposit.
As I thought finally everything was over, the other day as i was making a telephone phone call to ask the progress of my deposit being returned back and they come up and say no that they wont give the deposit back. And I asked why, they said because I cancelled the contract without let them know when I do have all the evidence on the emails that I have been sending them about the cancellation. And as far as I know it was not me that did not want to stay there but it was them who did not want to fix the window. So finally, i left without my deposit money and poor service and when I asked one of the lady called J***** ( she worked there too) why they do it this way as I was the one who reported a repair, I was the one that not treated fairly, I was the one that hand in notice to let them know that i was going to leave if things don't get fixed and I was the one that contact them all the time and this is what she replied to me on the phone that they are working on behalf of the landlords/lady, so they only goes by what they landlords/ladies say no matter what. But the point here is are they real fair? Are they treating us with dignity? And who real pay them? And I think we all know its us who paying them cause we are the one living in the house not the landlord/lady.
This is my experience with Chelton Brown Northampton and will not be happy another person become their next victim. Let me be the last on their list and I know they will post another link on top of mine but people out there please be careful cause they will eat your money and take you for a ride.
¢â‚¬Å“If it walk like a duck, Quack like a duck, Its probably a duck¢â‚¬Â
Regards
Pissed Off Ex-Tennant Of Chelton Brown Northampton
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Sep 07, 2012
In response to the above review. We believe the tenancy in question was held at a flat within a block. The windows of the block are deemed the responsibility of the block management company. In this case neither the block managers nor the landlord would agree responsibility for the repair. As agent we can only authorise work that has been agreed by the landlord.
We take photographs at the beginning of a tenancy and produce a detailed inventory, it is with this information that it is decided if cleaning or repairs are required to bring the property back to inventory standard. When making an insurance claim, it is not usual for an insurance company to agree a compensation figure, they will usually only pay for a replacement. We did not ask for a replacement carpet, this would have been the only way that a claim could be made.
When this tenant took the tenancy it was for six months. It was not due to end until late September, the tenant chose to move out at the beginning of August. As in any tenancy he therefore will be held responsible till the end of the tenancy or until a new tenant is found, whichever comes first. In this case a new tenant has been found therefore reducing the liability.
Whilst we do empathise with this tenant, we would like to confirm that we do not profit from these types of situations. We manage over 1000 properties in the Northampton area and have very few complaints. We are members of ARLA and follow their strict codes of conduct. We are really sorry that this tenant has had a bad experience, unfortunately as the letting agent and piggy in the middle, we are often the ones that get the blame, by the tenant if the landlord has not fulfilled their obligations and by the landlord when the tenant does not fulfil theirs.
We are still in contact with this tenant and will endeavour to try and bring a speedy conclusion, to what has been an unfortunate situation.
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Opening Hours
Address
Chelton Brown
4\/5 George Row
Northampton
Northamptonshire
NN1 1DF
01604 603433
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £100,000 | £397,000 |
| Lettings | 89% | 82% | £400 | £1,395 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 23 | 2 | 62 | 18 | 27 | 3 | 11 | 2 | 3 | 4 |
Areas covered
- NN1
- Northampton
- NN2
- Northamptonshire
- NN3
- Duston
- NN4
- NN5
- NN6
- NN7
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Apr 29,2022
Apr 29,2022
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Amazing experience. So helpful and always on hand when we needed them, even when things were out of their hands....
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Sep 03,2021
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Isabelle is extremely supportive and professional and was so tolerant and patient with my million and one questions in the lead up to move. She made the process very simple and easy and is a pleasure to deal with....
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Aug 17,2021
Aug 17,2021
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Worst agents ever. Day we moved into a rental house we had no electricity or gas agent came out at 5 to5 and said nothing she can do as she was going home at five. This was a start of a little Ng line of issues ...
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Jul 05,2021
Jul 05,2021
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We sold our house via Chelton Brown and were very pleased with the valuation, marketing and sale of our property. The after sale service and support offered were superb and really made us glad we chose them. Updates and communications were frequent and relevant....
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Jun 18,2021
Jun 18,2021
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Everyone at Chelton Brown Northampton office proved to be very helpful. Nothing seemed to be too much trouble for them. Very pleased with professional service provided. Thank you to all....
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Jun 17,2021
Jun 17,2021
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Jo and Gemma could not have been more helpful. From the moment I walked through the door to completion fantastic. There attention to detail and communication was spot on, not too pushy but keeping you updated....
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Jun 16,2021
Jun 16,2021
1
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Recently had chelton brown sell our house on get billing, we had the pleasure of having Chris look after our sale and Georgia for the onward.
Chris was in very enthusiastic and optimistic from the offset but came true to his word and sold our ...
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Jun 15,2021
Jun 15,2021
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The best lettings agents around, they really care and Isabelle was so brilliant in helping us find the perfect place. Would not hesitate to recommend using them, 1st class!...
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Jun 03,2021
Jun 03,2021
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Georgia Shotton was a pleasure to work with. Straightforward and Efficient. Made the transaction easy.
Graham Davidson was also very patient with us during the initial considerations until we confirmed our decision to purchase this property.
Appreciate both your help. Thank you for your patience....
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May 21,2021
May 21,2021
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We have been working with Chelton Brown for the last 13 years.
They managed our property with great efficiency and they recently sold it for us.
They provide a good service and excellent customer care. We highly recommend Chelton Brown for letting and sale.
Merci beaucoup ;...
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May 17,2021
May 17,2021
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A very good experience. Everything went smoothly and without any issues. Everyone was very helpful and profesional also very nice....
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May 15,2021
May 15,2021
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Jan westbrook and isabelle rudd where fantastic so helpful and kept us updated nothing was too much trouble thank you so much...
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May 03,2021
May 03,2021
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Had a fantastic experience with Chelton Brown dealing with the sale of my property. I have mainly dealt with Georgia and Mario who have been superb from the start. For the price I paid I can't fault their service. I never had to chase them ...
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May 01,2021
May 01,2021
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Excellent service given by Michelle Murphy and the whole team of CB.
Very pleased with the whole process of finding the tenant service and they managed to find tenant on available date....
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Apr 30,2021
Apr 30,2021
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This was my first experience as a Landlord and I have been very pleased with how friendly, knowledgeable, helpful and professional all the staff at Chelton Brown have been throughout the whole process.
I do not live near to Northampton, so I needed a comprehensive ...
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Apr 27,2021
Apr 27,2021
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Smooth transaction. Gemma and Chris were very helpful. They always took the time to explain matters to us and they would always promptly respond to emails or call us back if they missed our calls....
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Apr 27,2021
Apr 27,2021
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Absolutely brilliant! Helpful right from the get go, very responsive. Super easy and stress free process. Joshua Buswell went above and beyond to help me and I couldn’t be more grateful....
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Apr 26,2021
Apr 26,2021
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Great service from James, Chris, Lynne and Gemma. Would definatelly recommend Chelton Brown and will use then again in the future....
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Apr 16,2021
Apr 16,2021
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Outstanding service . Friendly and helpful. Accurate knowledgeable valuations and competitive pricing. Buyers / viewings almost straight away. Several potential problems in the sale were dealt with by Chris and through his professionalism we got our sale sorted and purchase of our dream house.
I can't reconnect ...
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Apr 12,2021
Apr 12,2021
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Excellent service throughout the process. The staff made the sale go smoothly and stress-free. I would have no hesitation in recommending the Northampton branch....
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Apr 06,2021
Apr 06,2021
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Cannot be more grateful to Georgia, who from taking over our purchase at the end of the chain, pushed it through to completion at a very busy time in the housing market. Our chain had many hindrances but she kept our seller and ourselves up ...
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Mar 22,2021
Mar 22,2021
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The team at Chelton Brown have done an EXCELLENT job for us, by swiftly selling our apartment, and enabling us to buy our new home. Every part of the process has been remarkable, and they have exceeded our expectations at every level.
I'd like to ...
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Mar 16,2021
Mar 16,2021
1
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Massive THANK YOU for James and Lynne for being with us on our house buying trip. Its been very stressful for us as first time buyers, but Lynne was able to comfort me everytime we were talking, assuring that everything will be fine and James ...
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Mar 12,2021
Mar 12,2021
1
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They are scams. Bad customer service and will do anything not to repay your holding deposit despite providing the correct information to them and the property was never taken off the market either. Don't use them not trustworthy!!!...
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Mar 10,2021
Mar 10,2021
0
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the best is an agency that keeps its word and is worth renting or buying from them!today I also received the property, very clean and maintained!I chelton brown nr 1....
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Feb 23,2021
Feb 23,2021
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We found everyone involved in our sale to be attentive, informed and personable. Everyone was quick to respond to our queries, however small, and we valued the advice and expertise that we gained....
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Feb 23,2021
Feb 23,2021
0
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Would like to say that we were both very pleased with James Homer who provided an excellent level of service and showed professionalism in all his dealings. A big thank you for all he has done....
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Feb 12,2021
Feb 12,2021
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Thank you Natalie, vickie and Gemma at Chelton Brown, for all your help in enabling us to buy our house.I would have no hesitation in recommending these estate agents,totally professional, despite the many obstacles,put in there way.
Again many thanks.
Mr and ...
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Feb 11,2021
Feb 11,2021
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We found chris to be very responsive and were kept fully informed throughout the process. He was a key driver to keeping things moving forward in a situation that had the potential to stall. Chris was happy to facilitate every aspect of the process and ...
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Feb 10,2021
Feb 10,2021
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From my first contact with James, he was so warm and natural on the phone. When he came round to do the valuation, he talked to me about the house and what I thought it's merits were and I felt really listened to. James displayed ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Once a complaint is registered with the branch, a Manager will be allocated to investigate and respond to the complaint via phone and then follow up in writing.
Last updated at 4:26 PM 25/07/2018 by allAgents
Best Estate Agent in Northampton 
Best Letting Agent in Northampton 
If the letting agent "does not profit from these types of situations" then why do they manage lettings at all (they obviously have a few of these situations with their attitude), surely the hefty amount of money they make in agency fees when managing property, should cover the situations where they don't do their job. An agency should not just say well its not my issue and put their fingers in their ears and pretent it's not happening.
In my opinion, this was a case of very bad customer service by the agency, and I will not be letting them manage my property in the future, customer service is very very important to me, but obviously not to this particular company.
Tennants and Landlords beware!