91% sales valuation accuracy
86% sales fee satisfaction
75% lettings valuation accuracy
61% lettings fee satisfaction
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2024
allAgents People Awards
Sep 12,2018
Sep 12,2018
6
people found
this helpful
this helpful
From day one, moving into 5 Magdalen road, has been a complete nightmare.
Originally the house was £900pcm, until they learnt the four of us were not a family, but rather 2 couples. They immediately pushed the rent up £1000pcm. I do understand the logic behind this as we were deemed as single people.
After booking a house viewing, I was left waiting as the agent was 10 minutes late to arrive. I was shown a slightly messy house, but students were still living there and I imagine they were given little to no notice of viewings.
When we reached the final bedroom, there was drug paraphanalia littered across the room which the agent decided to ignore. I never mentioned it at the time as I liked the property.
We paid all our fees and deposits and were given a date for when we were to get the keys.
When this day arrived (and we had completely vacated our previous tenancy, rendering us technically homeless)
We were told by the house was not ready and needed paintwork of doors, skirting boards and windows. We were in pieces and had to resort to sleeping on the floor of a nearby pub owned by a friend.
Intermittently we passed be property to check progress. Nobody was there and NOTHING had been done.
We begged the landlord to let us to move in as our friend needed the room back. He told us the work was being done and any hold up was due to Pymm and Co.
We went to the Berr street branch and spoke directly to the agents, who blamed the hold up on the landlord.
Obviously, both complete lies
Eventually by June 3rd, the landlord bowed to pressure as we had become desperate.
He agreed, on the terms, that we would allow all the decorating to be done within a fortnight whilst we were in residence. We kept all furniture in the centre of the rooms to make the decorators jobs easier.
Nobody came...ever.
The house was far from perfect on arrival but we accepted that due the knowledge that both the landlord, and the agency, didn't want to spend a penny on making it better, and all of working full time, we had no opportunity to fight the cause.
Within the first few weeks, we found the attic was full of previous tennants property.
The door lock and all the metal window handles fell off.
The base board under the sink fell off due to water damage. I could see that someone had used a small amount of wood glue to try to hide this problem.
The majority of the house was riddled with black mould, despite being promised the windows would be replaced, or at the very least, we would be provided with dehumidifiers. Neither of these things happened in the 3 years we lived there.
After the first house inspection, we were blamed for the mould. We were paying £200 p/m on heating in an attempt to dry the rotting walls. We spent countless, countless amounts on mould and mildew products. Obviously this made no difference in the long run.
So every inspection, we were told the same thing, and we're even given a pamphlet on how to control mould!?
We kept arguing that we were doing EVERYTHING we could. We had bills to prove it. We were ignored.
We decided to move out due to the awful treatment.
We cleared the property of our possessions and cleaned the house by bleaching, dusting, hoovering and wiping the walls as best we could. Obviously after 3 years, some scuffs from furniture were still visible. We assumed the landlord would 'decorate' the house for the next tennants like we had been promised.
I can honesty say the house was in the same state as when we'd moved in.
We knew from the start that both the landlord and agency would try and get every single penny out of us that they could, so we took photos of the property in its entirety and made sure we updated the inventory
thoroughly to protect ourselves at the end of the tenancy.
After leaving, we were contacted by Pymm and Co and were told that the property was ''disgusting'' and that we hadn't done any cleaning at all, therefore would likely the majority of our damage deposit.
We then brought up the inventory which we received much later than usual (we literally asked 10 times for it to be sent to us. It's as if they didn't want us to be able to protect ourselves)
It proved that we'd notified them of all the damages they were trying to bill us for.
The reply was literally ''Oh''...nothing more.
We expected this as our treatment during the tenancy, had been abisimal, and obviously they would make any excuse to keep our deposit.
The final, disgusting, unbelievable insult was we were sent an image of two small perfume bottles left on the floor, as a result of carrying furniture down the stairs.
It was implied the bottles contained heroin and the landlord extremely concerned.
We have now been told that the entire house will need to cleaned by Bio specialist team as its a health and safety concern.
We were told we would HAVE TO pay for this which would take the majority of our £1500 damage deposit.
We are in shock. I have never insulted in my life. We kept the house clean and even built flower beds in the garden so to be accused of being a heroin addict is something I will not take lying down.
We immediately called Pymm and Co to querie this ridiculous claim. They reviewed the images and agreed they were obviously perfume bottles. We were offered no apology!!
Obviously both the landlord and the agency know themselves to be greedy, incompetent and ignorant and would obviously stoop that low to keep our deposit.
After being basically called an addict, the money is irrelevant but I shall be doing everything in my capacity to shed on this injustice.
I can't begin to explain how offended we are.
Avoid this company unless you're intelligent enough to not be taken advantage of.
I look forward to a responce.
Regards,
Lauren Bowles
Originally the house was £900pcm, until they learnt the four of us were not a family, but rather 2 couples. They immediately pushed the rent up £1000pcm. I do understand the logic behind this as we were deemed as single people.
After booking a house viewing, I was left waiting as the agent was 10 minutes late to arrive. I was shown a slightly messy house, but students were still living there and I imagine they were given little to no notice of viewings.
When we reached the final bedroom, there was drug paraphanalia littered across the room which the agent decided to ignore. I never mentioned it at the time as I liked the property.
We paid all our fees and deposits and were given a date for when we were to get the keys.
When this day arrived (and we had completely vacated our previous tenancy, rendering us technically homeless)
We were told by the house was not ready and needed paintwork of doors, skirting boards and windows. We were in pieces and had to resort to sleeping on the floor of a nearby pub owned by a friend.
Intermittently we passed be property to check progress. Nobody was there and NOTHING had been done.
We begged the landlord to let us to move in as our friend needed the room back. He told us the work was being done and any hold up was due to Pymm and Co.
We went to the Berr street branch and spoke directly to the agents, who blamed the hold up on the landlord.
Obviously, both complete lies
Eventually by June 3rd, the landlord bowed to pressure as we had become desperate.
He agreed, on the terms, that we would allow all the decorating to be done within a fortnight whilst we were in residence. We kept all furniture in the centre of the rooms to make the decorators jobs easier.
Nobody came...ever.
The house was far from perfect on arrival but we accepted that due the knowledge that both the landlord, and the agency, didn't want to spend a penny on making it better, and all of working full time, we had no opportunity to fight the cause.
Within the first few weeks, we found the attic was full of previous tennants property.
The door lock and all the metal window handles fell off.
The base board under the sink fell off due to water damage. I could see that someone had used a small amount of wood glue to try to hide this problem.
The majority of the house was riddled with black mould, despite being promised the windows would be replaced, or at the very least, we would be provided with dehumidifiers. Neither of these things happened in the 3 years we lived there.
After the first house inspection, we were blamed for the mould. We were paying £200 p/m on heating in an attempt to dry the rotting walls. We spent countless, countless amounts on mould and mildew products. Obviously this made no difference in the long run.
So every inspection, we were told the same thing, and we're even given a pamphlet on how to control mould!?
We kept arguing that we were doing EVERYTHING we could. We had bills to prove it. We were ignored.
We decided to move out due to the awful treatment.
We cleared the property of our possessions and cleaned the house by bleaching, dusting, hoovering and wiping the walls as best we could. Obviously after 3 years, some scuffs from furniture were still visible. We assumed the landlord would 'decorate' the house for the next tennants like we had been promised.
I can honesty say the house was in the same state as when we'd moved in.
We knew from the start that both the landlord and agency would try and get every single penny out of us that they could, so we took photos of the property in its entirety and made sure we updated the inventory
thoroughly to protect ourselves at the end of the tenancy.
After leaving, we were contacted by Pymm and Co and were told that the property was ''disgusting'' and that we hadn't done any cleaning at all, therefore would likely the majority of our damage deposit.
We then brought up the inventory which we received much later than usual (we literally asked 10 times for it to be sent to us. It's as if they didn't want us to be able to protect ourselves)
It proved that we'd notified them of all the damages they were trying to bill us for.
The reply was literally ''Oh''...nothing more.
We expected this as our treatment during the tenancy, had been abisimal, and obviously they would make any excuse to keep our deposit.
The final, disgusting, unbelievable insult was we were sent an image of two small perfume bottles left on the floor, as a result of carrying furniture down the stairs.
It was implied the bottles contained heroin and the landlord extremely concerned.
We have now been told that the entire house will need to cleaned by Bio specialist team as its a health and safety concern.
We were told we would HAVE TO pay for this which would take the majority of our £1500 damage deposit.
We are in shock. I have never insulted in my life. We kept the house clean and even built flower beds in the garden so to be accused of being a heroin addict is something I will not take lying down.
We immediately called Pymm and Co to querie this ridiculous claim. They reviewed the images and agreed they were obviously perfume bottles. We were offered no apology!!
Obviously both the landlord and the agency know themselves to be greedy, incompetent and ignorant and would obviously stoop that low to keep our deposit.
After being basically called an addict, the money is irrelevant but I shall be doing everything in my capacity to shed on this injustice.
I can't begin to explain how offended we are.
Avoid this company unless you're intelligent enough to not be taken advantage of.
I look forward to a responce.
Regards,
Lauren Bowles
Comment on agent fees
Very expensive but as expected
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Opening Hours
Address
Pymm and Co Estate Agents
4 Ber Street
Norwich
Norfolk
NR1 3EJ
01603 305805
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 86% | £165,000 | £285,000 |
| Lettings | 75% | 61% | £450 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 4 | 6 | 17 | 7 | 1 | 8 | 1 | 2 | 12 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 30,2023
Apr 30,2023
1
people found
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this helpful
Absolutely appalling letting agency, terrible communication, and won't ever admit to making a mistake.
They should be banned from operating with the terrible attitude they bring to property management ....
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Jul 25,2022
Jul 25,2022
0
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Megan George, pymm & company Estate Ajant told me to use the kettle when I don't have the hot water and my boiler is not working, told me it's not something Argent. They will not fixed some thing go wrong, don't get any Propetey's from Pymm & ...
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May 11,2022
May 11,2022
0
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Thank you to Leon who was helpful and friendly. Kept me informed throughout the sale process. Would recommend Pymm and Co....
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Oct 20,2021
Oct 20,2021
0
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I have been dealing with Pymm & Co for over seven years now and Mel for at least five. Whenever I contact them I have also found them very efficient and seem to be able to vet the applicants very thoroughly and quickly. When you hear ...
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Aug 25,2021
Aug 25,2021
0
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Buying a property through Pymms I found staff very efficient and friendly with great advice given too. If it wasn't for a member of staff here I wouldn't have completed my sale last day of June so I am completely grateful....
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Aug 24,2021
Aug 24,2021
0
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I recently purchased a property through Pymm and Co and was very happy with the service. Rachel Ingleby was very helpful and kept me updated throughout. She was quick to answer any queries I had and helped push the purchase through towards the end of ...
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May 26,2021
May 26,2021
3
people found
this helpful
this helpful
Overall I have been extremely dissatisfied with Pymm and Co's as an agent, in terms of their poor customer service, lack of proper communications, inefficiency, disorganization, and inability to manage properly works that were required at my property.
Throughout the period that Pymm and Co ...
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Comment on agent fees
Throughout the period that Pymm and Co were 'managing' my property, I was surprised at the high cost of works conducted by their contractors. I have since heard from 3 separate contractors that Pymm and Co charge 'hidden commission' on all works done at properties they manage. There was nothing in the contract, and I would not have agreed to it had I know about it.
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May 06,2021
May 06,2021
0
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Professional friendly help with buying our house which had a few hold ups along the way which were sorted out thanks to Leon for his help...
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Apr 29,2021
Apr 29,2021
1
people found
this helpful
this helpful
From initial valuation by Jack & interaction with Leon Ramsden Operations Manager, the service has been excellent. The whole process can seem stressful but with Leon's straight forward approach & support the sale of our house has gone through. So thank you Leon for your unwavering & calming ...
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Apr 19,2021
Apr 19,2021
1
people found
this helpful
this helpful
Very easy to deal with and welcoming. Just simple which is refreshing these days. Viewing was quick but informative. Landlord was lovely to...
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Apr 15,2021
Apr 15,2021
3
people found
this helpful
this helpful
Pymm & Co were more than happy to rent out a dangerously mouldy house to a family, a serious health hazard. They don't seem to think that they have any responsibility to the people who use their agency to rent a house. If you rent through ...
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Apr 08,2021
Apr 08,2021
1
people found
this helpful
this helpful
Pymm and Co have rented out a home in a disgraceful condition to my friends, with damp and mould on the ceiling, walls, and under the sink, as you can see from the pictures attached below, and has damaged the personal belongings of the tenants. ...
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Apr 07,2021
Apr 07,2021
0
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My Pymm and co experience was nothing but excellent from start to finish of my 6 month tenancy. From getting the keys to handing them back . If I had any issues with the property of which there wasn't many it couldn't have been dealt with any ...
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Apr 07,2021
Apr 07,2021
0
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I have dealt with pymm and co for a number of years from my first dealings to present I have always been impressed with the reliable proffesional service I have recieved...
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Apr 07,2021
Apr 07,2021
2
people found
this helpful
this helpful
Horrible agency. They don't care about tenants and would rather try to ignore/silence them than fix their horrible property or make amends with the tenants they've wronged....
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Apr 06,2021
Apr 06,2021
3
people found
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My partner and I were with Pymm & Co for 6 months. For the entirety of our tenancy the house was covered in black mould as a result of severe damp that Pymm & Co avoided doing anything about. Our belongings were ruined as a result, we had ...
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Apr 05,2021
Apr 05,2021
5
people found
this helpful
this helpful
If I could give 0 stars I would. Pymm & Co did not deal with damp and mould in their property, and then re-let without fixing the issues while hiking the rent. AVOID!...
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Apr 05,2021
Apr 05,2021
5
people found
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Pymm & Co rented a home that was clearly unfit for human habitation to an NHS worker and their partner. Damaged their belongings and took a toll on their mental health, all during a pandemic! No help given - only recommended that the tenants buy a ...
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Apr 05,2021
Apr 05,2021
3
people found
this helpful
this helpful
Continuing to avoid issues regarding damp and mould in one of their properties, and treating tenants poorly. Terribly company, definitely AVOID!!...
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Apr 05,2021
Apr 05,2021
3
people found
this helpful
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Pymm and Co have refused to act to compensate their customer Magdalena after forcing her to live in a mould covered property, they repeated forced her to pay for the costs of living in a unlivable property.
Absolutely disgusting....
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Apr 05,2021
Apr 05,2021
4
people found
this helpful
this helpful
Pymm & Co rented out a property full of damp and mould, and refused to see the necessary repairs done to the house to make it in a safe, liveable condition.
They clearly treat their tenants with nothing but contempt, seeing us as nothing more than ...
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Apr 05,2021
Apr 05,2021
2
people found
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Pymm & Co astound me. They were happy to let a dangerously mouldy house to an NHS worker during a pandemic. They don't seem to think that they have a moral or legal responsibility to the people who use their agency to rent a house. Well, ...
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Sep 24,2020
Sep 24,2020
5
people found
this helpful
this helpful
Shocking agency! They still descriminate against people on benefits and the disabled which is against the law.Rude arrogant staff.like so many others have said avoid at all costs !...
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Sep 09,2020
Sep 09,2020
5
people found
this helpful
this helpful
My daughter booked a viewing for a rental property advertised by pymm and co , on arrival was told that all viewings for that day had been cancelled, made another appointment for the same property, turned up and was told it had already been let, no ...
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Aug 03,2020
Aug 03,2020
0
people found
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this helpful
Pymm&Co provided me with a professional streamlined service for letting out my property. They were excellent. Sorting out all the requirements, finding tenants and keeping me updated. I can highly recommend them for Lettings from a Landlord and Tenancy viewpoint. Nadine of the Norwich ...
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Aug 01,2020
Aug 01,2020
0
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Megan is an asset to Pymm and Co. I had a friend travelling in to accompany me on a viewing, Megan made this possible by taking her own time to do a viewing out of office hours!
Thank you Megan. KG...
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Jun 24,2020
Jun 24,2020
1
people found
this helpful
this helpful
Thanks again for the wonderful service received and finding us a new tenant in these uncertain times. Special thanks to all the Ladies in the Norwich office including Sarah, Andra. Megan, Mel and Nadine. Our tenant had to leave early and a new tenant was ...
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Jun 17,2020
Jun 17,2020
1
people found
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this helpful
I've had an excellent experience renting out my property with Pymm and Co. They were very friendly and helpful throughout and ensured a smooth process even with the backdrop of COVID-19. Would thoroughly recommend....
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May 30,2020
May 30,2020
1
people found
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this helpful
We picked up the keys for our new property, 2 weeks ago, Sarah Norman and the team at Pymm & Co were excellent throughout the whole process, making sure there was a 2 meter distance to collect the keys, also sent us a video of the property as ...
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May 18,2020
May 18,2020
11
people found
this helpful
this helpful
Once again Deborah is rude, aggressive and defensive. She will always make out you (the tenant) are wrong, so AVOID at all costs! Pymm and co you should seriously consider freshening your your property management team!...
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