Hodders
Ottershaw, KT16
1/5, 5 reviews
0% recommended
33% lettings valuation accuracy
40% lettings fee satisfaction

“Appalling service...”

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Sep 10,2018
Minithumbdown
By: 'Heather'
Sep 10,2018
4 people found
this helpful
As a landlord, I have received an appalling service from this estate agent. I had a tenant who defaulted on his rent payments, and Hodders have used a deposit lodged with them for maintenance to collect their commission on that rent! The staff involve themselves as little as possible in any issues that arise. I received no advice from them regarding overdue rent or the eviction process, which was very much treated as my problem.
I would strongly recommend any landlord not to use Hodders as agents.
Comment on agent fees
Average. But read the terms and conditions VERY carefully....
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Opening Hours
Address

Hodders
4 Brox Road
Chertsey,Ottershaw
Surrey
KT16 0HL
01932 874777

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Lettings 33% 40% £1,150 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 3 0 2 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
Latest Properties

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“Appalling service...”

Share on :
Sep 10,2018
Minithumbdown
By: 'Heather'
Sep 10,2018
4 people found
this helpful
As a landlord, I have received an appalling service from this estate agent. I had a tenant who defaulted on his rent payments, and Hodders have used a deposit lodged with them for maintenance to collect their commission on that rent! The staff involve themselves ...
read full review
Comment on agent fees
Average. But read the terms and conditions VERY carefully....
Was this helpful? Yes

“Avoid at all costs...”

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Aug 13,2018
Minithumbdown
By: 'kathyb'
Aug 13,2018
6 people found
this helpful
Complete nightmare with this agency from start to finish. I am a landlord, they mismanaged my property so badly that they were eventually forced to refund me some of the management fees they had charged, and we have agreed to part company so I can ...
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Comment on agent fees
Fees were reasonable, shame they did nothing to earn them
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“ABYSMALStay away if at all possible...Communication shocking when any ......”

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Jan 11,2017
Minithumbdown
By: 'STEER'
Jan 11,2017
5 people found
this helpful
ABYSMAL Stay away if at all possible... Communication shocking when any work needs to be done/things need to be fixed... Having rented many properties in the past, I can say that I've never felt so betrayed by agents... Enough said......
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By: Chris Page
Jan 11, 2017
View all comments (1)
Good Afternoon, I note that no name has been added and I would like to investigate this further, can you email me directly your issues so I can look into this for you? Chris Page (Director) ...

“Throughly disappointed in hodders. During my tenancy they we less ......”

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Sep 21,2016
Minithumbdown
By: 'Alec'
Sep 21,2016
5 people found
this helpful
Throughly disappointed in hodders. During my tenancy they we less than helpful when we had issues with the property it took them over 2 months to repair our hotels water and oven. I would not recommend hodders to anyone...
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Comment on agent fees
Bad not worather it at all
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By: Chris Page
Sep 21, 2016
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Hi Alec, you comments mention you had issues with your hotel but we do not look after any hotels maybe you have the wrong agent?. Please feel free to email me directly if this is not the case. Chris Page - Hodders Director ...

“I can unfortunately only echo the repeatedly used adjective to ......”

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Jun 06,2016
Minithumbdown
By: 'Lidi'
Jun 06,2016
4 people found
this helpful
I can unfortunately only echo the repeatedly used adjective to describe them: dishonest. I had tenants, who were told that the landlord insisted on a rent increase, when in fact I was not even consulted about the rent review. As I was also in direct ...
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By: Sian Taylor
Aug 15, 2016
View all comments (1)
Dear Lidi, thank you for your comments. I apologise that you were unhappy with the service received; I was the member of staff who got locked into the property, and had to call my manager to come and rescue me. We have also spoken to our board firm about where they positioned our board, as this is obviously not good practice. I'm sorry you feel this was about Hodders, and if there is anything we can do to change your mind about using us in the future, please do let us know. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by Hodders, Ottershaw KT16 0HL



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