“Shipways - Kidderminster...”
1 Star Review
Sep 09,2018
By:
'Dave'
Sep 09,2018
Branch: Kidderminster, 4 Carlton House Marlborough Street
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: DY13
Branch: Kidderminster, 4 Carlton House Marlborough Street
Lettings (Prospective customer)
Postcode: DY13
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Thoroughly dissatisfied with their performance from start to finish. My proposed purchase of a flat collapsed after my conveyancing solicitors told me they were still waiting for a full copy of the lease from the seller's solicitors (three months after a price was agreed). I contacted Shipways and asked if they could help obtain a full copy of the lease from the seller and they told me it was 'missing'. When I complained about not being informed of this sooner they simply leapt to the seller's defence, saying she had done everything asked of her. After I pulled out of the sale I received a very curt acknowledgement email from the agent. Also, while I was competing with another family to buy the flat initially, Shipways used a closed bidding system and called me repeatedly to pressure me into upping my bid, even though I had exceeded the asking price and told them I would not be increasing my offer. When I asked for any new information which may help guide me in considering whether to make an increased bid they refused to tell me anything and simply kept asking if I wanted to raise my offer - when I had already told them no consistently - which was stressful. Based on my experience I will never use Shipways again.
Comment on agent fees
Fortunately, they didn't receive a penny from me.
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