“Deposit Thieves...”

Sep 08,2018
Minithumbdown
By: 'Anon - Cardiff'
Sep 08,2018
3 people found
this helpful
Before diving into a complaint about the company (which I do very seriously dislike) I will offer one positive to offset the criticism. For all their flaws and faults, some of the deals they offer with bills included were extremely competitive compared to the prices I've paid at other places in Cardiff.

The other complaints that reviewers make about them not responding to emails/ caring about tenants after they've been signed - while true, is not unique to Imperial. The nature of the market in Cardiff means that virtually every agency takes their tenants for granted.

My main issue is to mention again like others their borderline criminal behaviour towards tenant's deposits. Every agency I've been with will charge a dishonest £20/£30 for 'cleaning' regardless of the state you left or found the place in. Unfortunately it's just a fact of life that unless you are willing to spend a lot of time and effort disputing agencies, they have all of the leverage when it comes to your bond. Imperial though, are the first agency I've met who start their dishonest claims on at least £150/£250. Their strategy then is to ignore every single e-mail/ evidence/ communication you send to them to dispute it until the last possible minute of their self-imposed deadlines. At which point they will ignore everything you've said and knock a small amount off the amount they've asked for - and rinse and repeat until they hope most tenants have lost the will or and under too much financial strain without their deposit and will just agree to take the hit. I've been with them three years and all the people I've seen go in that time I have seen suffer this treatment - every one without exception. They/ their main landlord Mr Abedi - is as cynical and unpleasant a person as I've ever come across. It was interesting being with Imperial for three years because I changed rooms once or twice in the same house - so I was in contact with people going through the dispute process while I was still in the house. One poor tenant Abedi insisted on holding out for months on hundreds of pounds for his deposit because of alleged damage to the walls in his room. I moved in straight after this tenant moved out, and when he finally gave in and surrendered a large chunk of his deposit - no-one from Imperial ever came to redo the walls, Abedi was just happy to pocket the cash from this not very wealthy international student and move on to the next deposit he had his eye on. When it came time for me to leave - the same claims were made again and any of my responses about how I had copies of the emails of these previous claims from the previous tenant were ignored as Abedi applied the same strategy of ignoring and delaying in the hopes of making me give up my deposit.

Whatever you do, if you are going to choose Imperial - make sure in your head you include your deposit as part of your initial agency fees - because the chances are you are not going to get much out of it back.

Edit: One other thing I'm shocked I forgot to mention first time around - they also couldn't give two hoots about the legal right you have to 24 hours notice for a visit. When they are trying to rent your place you will be bombarded with visits whether you know about it or have given permission or not. On more than one occasion the incredibly unprofessional and rude 'Maz' came into our house with viewers without notice and when I politely asked that next time he makes sure he sends us an e-mail to let us know he was having a visit he stated arguing with me in an unpleasant tone - in front of the people he was allowing in to visit the house!! I repeatedly e-mailed about this, contacted the Citizen's Advice Bureau but in the end Imperial's strategy of doing nothing unless actual legal action is taken won over me again.
Comment on agent fees
Similar to any other I'd been with in Cardiff.
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Imperial Services

164 Richmond Road Cardiff
Cardiff County
CF24 3BX

02920 455900

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