I was very pleased with with the services offered by Spencers. The staff was very friendly, helpful and supportive.
However, I was very disappointed by the reference agency they work with (HomeLet), whose services were very poor for the amount of money paid!!! They messed up the phone numbers, calling the manager and thinking is the tenant,and the other way around or expecting the manager to call for confirming the references. On top of this, they were kind of rude on the phone, thus they put me and my friend in a pretty uncomfortable position at work...
I would recommend the agency, but please do something regarding the references checking services!