“very unprofessional letting agent service by openhouse online estate agent...”
1 Star Review
Sep 05,2018
By:
'virat'
Sep 05,2018
Branch: Harrow, 302-303, Pentax House,
South Hill Avenue,
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: HA49
Branch: Harrow, 302-303, Pentax House,
South Hill Avenue,
Lettings (as a Landlord)
Postcode: HA49
1
people found
this helpful
Very poor service and very bad professional approach by the OpenHouse online estate agents at South harrow branch in London.
my whole experience with them was just like worst nightmare as landlord.
* rent was never paid on the date in the contract. multiple emails are not answered asking for rent.
* full agent fees are taken at the beginning of the yearly contract and after first quarter no service is provided, never payed fees back. i have ended up paying fees to other agent as he refuse to give service.
* deducted £1000 from the rent without concerning me for work not done at the property. That was exposed when we did quarterly inspection of the property. where agent admitted that the work was not done.
* Rent deposit is not been returned nor the dispute is settled, i have made multiple complaints but no response.
* even after 10 weeks action is taken for my complaint. Agent is paid so he is not bothered about my loss as landlord or inconvenience caused to me.
* Neighbors complained that the property was many times occupied by more then 10 people, while contract was only for one family of 4. 2 adult and 2 kids.
* agents did not bother when tenant did damage to property and furniture.
* tenants made mess in the property,did not at all maintain the property which made me spend over £2000 to get to the standard.
* microwave, very good quality matters is stolen. dining table, bad frame and wardrobe is completely damaged to the irreparable level.
* even after multiple complaints to the head office and agent, no one responded to the complaint. even after 10 weeks of the official complaint no response from any one.
List is endless to complaint.
My personal request to all is not to go with this online agency.
They are not at all reliable.
Comment on agent fees
very bad in compare to the service he provided. in the same fees i been getting much better service with my local high street agent. don't even thing of going for this online agents.
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If you allow me to put the copy of the inventory check in and check out pictures, copy of the service agreement. I guess that will be more than enough and useful for people seeing your comments. I am sure that people will be able to justify from there itself.
If you think you could provide an extremely poor quality property and do not show any intention to get it right but still expect a full rent from tenants then I am afraid you need that agent you have been raving about. Remember what and how you give your property is how it will be given back to you, if you think there is anything wrong in this then I am afraid I cannot help.